WI3645268

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Description Job purpose for Lead Teller: This position
is a leadership role in the branch that directs the daily administrative
and operational functions of the teller area, including dotted line
supervision of the teller staff. This includes training staff on
operations, remaining updated of the policies and procedures that should
be adhered to, makes judgement decisions related the customer
transactions and interactions and coaches to referrals. The Lead Teller
is responsible for maintaining and deepening customer relationships by
providing superior customer service and referring bank products and
services, as well as ensuring consistency around customer experience.
The Lead Teller is responsible for the operational integrity of the
branch, along with the Community President and/or Assistant Manager of
the Branch and may be called upon as the acting manager in the absence
of a Community President, in offices without Assistant Managers. Duties
and responsibilities for Lead Teller position: Effectively process
customer transactions with a high level of integrity, accuracy and
knowledge. Assist Branch Management with the administrative and
operational processes, activities and workflow procedures for the front
line staff, ensuring all customers are assisted promptly,
professionally, accurately and appropriately. Assist Branch Management
to generate and maintain retail banking relationships through sales and
relationship building calls and activities to meet sales and branch
growth goals. Acts as primary source for teller questions and assists
Branch Management with the training and development of employees.
Support the sales process by identifying customer needs, promoting
current promotional offers and referring customer to Bankers and other
lines of business (i.e. WIS and WMC) for further assistance with bank
products and services. Maintain knowledge of WSB\'s core processing
system, WSB products and service, WSB policies and procedures, and
regulatory requirements governing retail deposit accounts. Build and
strengthen customer relationships by providing an unparalleled banking
experience as set forth in WSB\'s Mission. Answer customer questions and
resolve related account issues, including phone and in-person. Keep
abreast of industry trends, standards, and external factors that may
affect the bank. Recommend reasonable changes to policies, procedures,
and products. Operates in full compliance with internal
policies/procedures, as well as applicable regulations/laws Other duties
as assigned Qualifications for Lead Teller position: Experience
Required - 6 months of sales and/or customer service experience
Preferred - 2-4 years sales and/or customer service experience in
banking environment Education Required - High School Diploma or general
education degree (GED) Preferred - Associates or Bachelor\'s Degree
in\... For full info follow application link.
EOE-Minorities/Females/Vets/Disabled Affirmative Action Employer
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/EB8E95EFD94B4DA6