Supervisor, Clinical Services - Primary Care

JOB SUMMARY

The Supervisor of Clinical Services coordinates all activities of assigned employees in the clinical help for a practice. Works with manager to ensure practice is managed according to established standards. Provides overall day to day leadership and supervision of clinical employees and programs. Responsibilities include a wide variety of supervisory and coordination tasks including many aspects of site clinical services. 

WORK MODEL

Position is 100% onsite at our McKinney location.

For this location, this position is not a Clinic supervisor role therefore listed as Clinical supervisor due to certification needed to oversee & train new/current CMAs or MAs. 

ESSENTIAL FUNCTIONS OF THE ROLE

• Supervises daily activities of clinical staff to ensure efficient operations, including ordering supplies for clinical area and handles duties of Medical Staff as needed.
• Organizes work in an efficient and cost-effective manner, ensuring continuity of service.
• Work includes preparation and help with patient examinations, preparation of treatment rooms, collection of medical data, input of information for medical records, routine patient testing, and/or administration of routine medications, injections, and vaccinations.
• Ensures employees adhere to standards of behavior, corporate policies and practices, and patient satisfaction standards as they relate to both internal and external customers.
• Oversees compliance, training and maintaining applicable license and certifications.
• Serves as clinical onsite contact for Physicians, Administration and Staff.
• Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
• Partners with leadership and necessary departments to investigate, resolve, and document resolution of patient complaints concerning services provided by practice.
• Implements plans with clinic leadership as they apply to the clinic staff supervised.
• Works with next level leadership to implement changes consistent with clinic operational plans.
• Routinely provides reports on operational metrics and explains variances against plan.
• Oversees activities including interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
• Maintains safety of patients, family members, staff and self during all activities.

KEY SUCCESS FACTORS

• General knowledge of health care modalities, therapies, terminology and equipment.
• Basic knowledge of the revenue cycle and how the work unit fits into the overall scheme.
• Professional demeanor and appearance.
• Good problem solving skills.
• Able to relate to others including patients, employees, coworkers, senior management, vendors and general public.
• Demonstrated teaching and mentoring skills preferred.
• Able to make tactical choices around the allocation and direction of the work of supervised employees using established guidelines, policies and procedures.
• Able to make effective hiring and termination recommendations.
• Able to train, and evaluate performance of supervised staff.
• General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience
  • Being a current CMA a plus
  • Position open to anyone with clinical experience