Job Description
We are ADB SAFEGATE. Our purpose is to lead the world in smart solutions to handle more aircraft and passengers safely, sustainably and efficiently at airports around the globe.
POSITION:
Job Title: Quality Manager
Location: Columbus, Ohio
The opportunity
This position is primarily responsible for planning and directing activities concerned with development, application, maintenance, and continuous improvement of quality standards for industrial processes, materials, and products for achieving zero defects. As such keeping quality oversight and accountability for all site quality aspects.
Responsible for the Quality management at ADB Safegate Americas covering:
Quality management systems certification
Business Excellence & Continuous process improvement
Quality performance monitoring & reporting
Quality documentation management
Customer complaint handling, escalation, and moderation
Risk management
You will make an impact by....
Quality, Environment and H&S management systems certification
System maintenance, migration to new versions, integration and global harmonization incl. planning and coordination activities.
Organize, lead and host external audits by third-partiesthird parties (certification bodies, customers, etc.)
Internal audits of implemented processes (including the branches) to maintain the quality system integrity and coherence, its documentationdocumentation, and the evaluation of its efficiency.
Ensure relevant KPI targets are met.
Ensure the communication and awareness about the systems' processes and topics, about the related risk management, about customer requirements as well as on the regulatory and legal requirements.
Oversee Product/Process Audits to verify products are manufactured and inspected in accordance with standards.
Business Excellence & Continuous process improvement
Analyze existing business processes to find risks and opportunities to determine root causes.
Drive change across the organization and act as internal advisor to support departments. Incorporating Six Sigma Using quality tools and practices, the goal is to facilitate progress and reduce costs, focusing on effectiveness, efficiency, customer and user experience.
Coordinate and lead projects for improvement across the organization.
Monitor progress of corrective actions in order toto check if changes yield desirable results.
Quality performance monitoring & reporting
Produce monthly reports of key KPI (i.e. NCC (non conformance costs), CAR closure rate, audit adherence, etc.).
Communication of the site Quality performance with the management team and driving continuous improvement via corrective action follow-up.\
Quality documentation management
Develop and maintain the Quality portal hosting the global QHSE management systems.
Liaise with global QM workgroup for definition and implementation of global guidelines, rules and structure.
Review and eEditor in Chief approval level quality documents prior to release.
Customer complaint handling, escalation and moderation
Active support & participation in root cause analysis of complaints and non-conformances originating from the Columbus site
Drive reactive- & preventive activities throughout the site in order toto achieve Zero Defects
8D process owner to coach & challenge 8D team leaders, both on content as on structure, to ensure that the company's overall maturity of running 8D methodology increases year on year
Facilitates global 8D-cockpit, incl. moderation, agenda and documentation
Has the overview of all major quality cases reported by (internal) customers
Ensures that all major issues (see classification) are addressed in correct manner (8D-method, reporting, ownership, team set-up,...), either on global or on local level
Liaises with all departments to get things going (again)
The talent we want to inspire has..
Bachelor or master degree in a technical / engineering field (four-year college or university)
8-10 years of experience working within a manufacturing facility in a Quality function or in a business- / process excellence lead function.
5+ years of experience supervising or managing people
Proven experience in process improvements and projects
International project / process experience in quality subjects of foreign countries and companies
Airfield / Aviation general knowhow and terminology
Good understanding of a broad range of business processes, including product development, manufacturing, sales & marketing, finance, and customer service.
ISO 9001-14001- OHSAS 18001 & related standards
Knowledge about quality tools & statistics (8D, PDCA, 5 Why, Ishikawa, FMEA, SPC, CTQ's, Cpk,...).
Knowledge and experience with APQP & PPAP
ADB SAFEGATE is an equal opportunity employer. ADB SAFEGATE does not discriminate against any employee or applicant for employment because of characteristics protected by law, including but not limited to, race, color, age, creed, religion, national origin, ancestry, sex, sexual orientation, marital status, veteran status, or disability. If you need assistance or reasonable accommodation in completing this application or during the interview, please contact our Human Resources Department.
ADB Safegate is an Equal Opportunity/Affirmative Action Employer
