WI3799518

1

Bachelor's Degree

Bachelors Degree

$99875 + yearly

First Shift (Day)

40

JOB REQUIREMENTS: At MSA, we have the desire to benefit communities and
improve how people interact with their environment. We are seeking a
motivated and strategic Client Success Manager to join our growing team
in Marshfield, WI. This exciting new role will oversee and manage our
Client Rating System, map the MSA business processes from the eyes of
our clients, and oversee Learning & Development related to client
service fundamentals. Responsibilities WHAT YOU WILL DO Coach, mentor
and develop client-facing service professionals. Manage Client Rating
System and analyze data for strategic insights to improve client
experience. Map and improve business processes from the client\'s
perspective. Collaborate with Learning & Development for skills
assessments and training. Contribute to Operations marketing plan and
budget based on client experience. Champion client experience and
propose measurable systems to increase client retention, tracking
metrics like NPS, CES, and CLV. 50% travel to other company offices (17
offices in WI, IA, MN and IL). Some overnight travel is expected. MSA is
an equal opportunity/affirmative action employer that is committed to
diversity and inclusion in the workplace. At MSA, we value a diverse,
inclusive workforce and we provide equal employment opportunity for all
applicants and employees. All qualified applicants for employment will
be considered without regard to an individual\'s race, color, sex,
gender identity, gender expression, religion, age, national origin or
ancestry, citizenship, physical or mental disability, medical condition,
family care status, marital status, domestic partner status, sexual
orientation, genetic information, military or veteran status, or any
other basis protected by federal, state or local laws. If you are unable
to submit your application because of incompatible assistive technology
or a disability, please contact us at hr@msa-ps.com Equal Employment
Opportunity/Affirmative Action Employer \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: Qualifications WHAT YOU BRING A Bachelor\'s degree in
Business, Marketing, Public Relations or other related field or
equivalent combination of education and experience A minimum 10 years of
progressive experience in client service and/or business development and
sales Experience within an A/E/C firm is preferred Ability to negotiate
persuasively to produce positive outcomes, instill trust and confidence
from others, and demonstrate high personal and professional standards in
performance Familiarity with customer relationship management databases
The selected candidate must be authorized to work for any employer in
the U.S. without requiring visa sponsorship now or in the future. We are
unable to provide or take over sponsorship of an employment visa for
this role. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
www.msa-ps.com/careers.aspx Qualified females, minorities, and special
disabled veterans and other veterans are encouraged to apply.

Attn: Human Resources - MSA PROFESSIONAL SERVICES
146 N Central Ave Ste 201
MARSHFIELD, WI 54449