Education and Experience:
- Associate’s degree in computer support or equivalent with a minimum of 5 years of related experience required.
- Certifications such as A+, Network+, MCSA, or other Microsoft certifications are preferred.
- Must have experience supporting Windows based PC’s as well as applications on Windows or Linux based operating systems.
- Candidate must possess excellent written and verbal communication skills and the ability to apply these skills to assist PC users in solving their day-to-day computer problems.
- Must be able to work independently.
- Demonstrated ability to work cooperatively with all employees and exhibit a strong customer support mentality.
- Support may require availability during non-prime work hours.
- Must be able to work in a fast pace environment, multitask and be able to efficiently help with multiple projects and priorities simultaneously under time constraints.
Knowledge, Skills and Abilities:
- Knowledge of current computer systems and software.
- Knowledge of computer networking.
- Knowledge of Microsoft technologies including Outlook, DHCP/DNS, Active Directory, files systems, Word, Excel, PowerPoint, WSUS, SCCM, etc.
- Knowledge of software packaging methodologies and automated software installation.
- Skills in assisting customers in a professional manner.
- Skills in problem solving; including the ability to identify and appropriately evaluate a course of action.
- Ability to act independently on routine assignments or projects.
- Ability to plan, organize and multi-task to complete assignments in an efficient manner.
- Ability to communicate professionally, both oral and written.
- Ability to pay attention to details and perform at a high level of accuracy.
- Ability to work independently and with a team.
- Ability to work hours that conform to standard business operations (8:00 A.M. to 5:00 P.M.)
- Ability to work on evenings and weekends if needed.
- Possibility of potential travel 5-10%.
Preferred qualifications:
- Cloud-based services & administration knowledge preferred.
- Experience in a clinical setting is preferred.
Why Join Bio-Techne:
- We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!
- We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.
- We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
- We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
- We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Bio-Techne is an E-Verify Employer in the United States.