WI3672537

6

High School Diploma/GED

High School Diploma/GED Equivalent

$18.27 + hourly

Unspecified

40

JOB REQUIREMENTS: Position Summary: Advisors provide a world-class
experience for our members who reach us by phone. Be part of a team
primarily responsible for receiving inbound contacts from USCCA members
and prospects and for making outbound calls to welcome and serve our
members. Build deep connections while helping others be the very best
protectors of self and family. If you want a job that can make a true
difference in someone\'s life, every day, then this role is for you!
Join a super fun team and excel in a role that\'s at the backbone of our
sales and service operations. You will engage in real conversations that
deepen trust between our members and the brand. This position educates
customers on the value of membership, executes sales that meet their
needs, and provides an unprecedented service experience. You will play a
vital role in needs-based selling by understanding and responding to
customer requirements and discussing product options that enhance their
membership value. Connect, inform, and assist with needs ranging from
updating account information, processing payments, discussing and
executing product and membership purchases, and member retention
efforts. This is your opportunity to perform in a supportive team
environment and use your unique talents to do meaningful work at one of
Newsweek\'s Top 100 America\'s Most Loved Workplaces! \*\* Please watch
your email for next steps after submitting your application. You will be
asked to take two online assessments in order to complete the
application process. We look forward to your application. \*\* Essential
Duties & Responsibilities: \* Field customer calls, troubleshoot and
resolve issues, strengthen member relationships. \* Respond to customer
inquiries with knowledgeable, well thought out answers. \* Deepen and
retain member relationships through engaging conversations. \* Maintain
up-to-date knowledge of our products, services, and promotions. \*
Operate with a \"find needs, fill needs\" mindset. Provide solutions,
offers, and information to match customer needs for product and
membership needs. \* Handle and resolve customer concerns with empathy
and attention to detail. \* Follow up with customers as needed to ensure
the best possible service experience. \* Save/retain customers who are
contemplating non-renewal of their membership. \* Meet or exceed
established targets and key performance indicators. \* Collaborate with
your team members and help one another learn and grow. \* Maintain
alignment with the Core Values of Delta Defense and Mission of the USCCA
in all interactions. Anticipated application close: 05/31/2024
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Required
Skills/Experience: \* High School diploma or equivalent. Associate\'s
degree or higher preferred. \* Prior work history in a Customer Service
role. Experience in fielding customer concerns by phone is a plus. \*
Required to pass and maintain Producer Property and Casualty License.
Paid Training is provided for all hires. \* Excellent interpersonal
skills; strong written and verbal communication abilities. Able to
quickly establish rapport with people. \* Demonstrated ability to employ
patience, empathy and strong listening skills while ensuring customer
needs are fulfilled in a timely and satisfactory manner. \* Computer
fluency; working knowledge of software applications and advanced
internet functions. \* Passionate about delighting customers and
communicating with them through conversation. \* Able to work equally as
well in a team environment, in-office or remotely. \* Self-defense
knowledge and training, familiarity with firearms is preferred, but not
necessary. \* Demonstrates the Core Values of Delta Defense, LLC.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online: www.deltadefense.com
Other: Apply at www.deltadefense.com

Attn: Human Resources - DELTA DEFENSE LLC
1000 Freedom Way
WEST BEND, WI 53095