Trilingual Technical Translation Specialist English and Japanese/Korean/Mandarin, AWS Support Engineering
DESCRIPTION
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies.
As a member of the AWS Cloud Support team, a Technical Translation Specialist will assist the creation of an environment for non-native English customers to utilize the information and content that AWS support publishes, and will support non-native English support engineers in working effectively with English information.
We are seeking people with strong Japanese/Korean/Mandarin and English language skills. Understanding AWS service basics and general IT technical terms, you will need to translate documents from English into Japanese/Korean/Mandarin, create Japanese/Korean/Mandarin subtitles for short videos, and streamline our localization and translation processes.
We would also welcome the ability to provide live translations between English and Japanese/Korean/Mandarin during internal video conferences. If you fit the description, you might be the person we are looking for!
Every day will bring new and exciting challenges on the such as:
● translating public and internal documents.
● creating Japanese/Korean/Mandarin subtitles for short videos.
● performing live translation between English and Japanese/Korean/Mandarin for internal video and audio conference calls.
● translating training material for our support teams.
● translating knowledge-base documents from Japanese/Korean/Mandarin into English.
● reviewing the English language quality of internal communications within our support ticket system.
● delivering English communication training to our support teams.
● translating notifications and announcements sent to our Japanese/Korean/Mandarin customers.
● promoting our documents and videos on social media.
● grading English examination results of hiring candidates and employees.
● leading of an initiative to evaluate systems to assess the English language skills of hiring candidates.
● finding items to be localized in the team, prioritizing those items with a manager, and building a collaboration scheme with the localization team.
● contributing to the overall improvement of the customer experience from a local language support point of view.
"As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis)”
A day in the life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Dublin, D, IRL
BASIC QUALIFICATIONS
● Strong Writing and speaking English skills and Japanese/Korean/Mandarin
● Bachelor's degree or equivalent level of knowledge acquired from relevant job experience
● Job-related experience with the translation between English and Japanese/Korean/Mandarin
● Excellent oral and written Japanese/Korean/Mandarin communication skills
● Ability to quickly learn technical terms for utilization in translation activities
● Having strong multitasking skills
● Streamlining job processes when needed
● Having a strong customer focus
PREFERRED QUALIFICATIONS
● Experience working as an engineer or an agent
● Experience creating external technical documentation
● Live translation and interpretation between English and Japanese/Korean/Mandarin
● Experience working with customers
● Experience in identifying and implementing improvements to operational procedures
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).