Senior Account Strategist, Engage, Google Customer Solutions
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in business, marketing, digital ads, sales, or a similar field.
- Ability to communicate in English and Japanese fluently to interact in this customer-facing role.
Preferred qualifications:
- Experience working with and communicating effectively with advertisers, agencies, and/or clients and influencing C-level stakeholders.
- Experience in consulting, entrepreneurship, or digital marketing, and executing multi-quarter strategies.
- Experience in advertising sales, media account management, and achieving goals to drive client growth.
- Knowledge of Google Ads and traditional and online marketing strategy and tactics.
- Ability to strategically assess and solve client needs via sales techniques, including effective questioning, objection handling and engaged promotions.
- Ability to leverage data to uncover insights to support proposals and analyze impact.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage a portfolio of medium-sized businesses by understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement.
- Collaborate within the Sales team, aligning workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering customer experience.
- Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions and promote other Google products.
- Identify key customer stakeholders, including C-level and business owners, to support customer business objectives and annual digital marketing plans. Assess and solve customer needs via various techniques.
- Conduct outbound calls to establish relationships and work with existing Google Ads customers to generate growth and improved customer success.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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