Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for supervising the operations of an assigned recreation or community service program including either aquatics, golf operations, indoor centers, special events, youth services, or outdoor recreation and athletics for the Parks, Recreation, & Community Services Department; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks of the work unit relative to assigned area of responsibility.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for supervising the operations of an assigned recreation or community service program including either aquatics, golf operations, indoor centers, special events, youth services, or outdoor recreation and athletics for the Parks, Recreation, & Community Services Department.

Establish schedules and methods for providing assigned recreation program or community services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.

Participate in the development of goals and objectives as well as policies and procedures; make recommendations for changes and improvements to existing standards, policies, and procedures; participate in the implementation of approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures.

Participate in the selection of assigned staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.

Participate in the preparation and administration of the assigned recreation program budget; submit budget recommendations; monitor expenditures.

Oversee fund-raising efforts and grant preparation for assigned recreation and community service programs; monitor grant funded programs to ensure compliance with established requirements.

Coordinate the provision of downtown cultural and special events; create action plans for marketing and promotion of event, vendor and entertainment selection, stage management, use of lighting and sound equipment, food and beverage concessions and related activities.

Maintain yearly calendar of events held in the downtown area; provide information and resources to the public regarding upcoming events.

Oversee operations of assigned recreation section; manage expenses and revenues and prepare appropriate reports.

Develop, organize and implement before and after school child care programs and youth services; coordinate, supervise and schedule activities of staff; ensure instructional programs provide social, physical and intellectual growth.

Conduct on-site inspections of assigned areas; ensure proper maintenance and safety requirements are adhered to; respond to inquiries from staff.

Oversee the operations of assigned section; provide effective customer service.

Supervise the administration of various contracted recreational programs and classes; select instructors for classes, determine class locations and develop marketing and advertising materials.

Provide responsible staff assistance to assigned division manager in the general administration of the Department; conduct operational studies and analyses involving budget, organization, procedures, policies, or administrative problems.

Supervise staff in scheduling use of City-owned facilities, parks, athletic fields and County school District sites for use by various clubs, corporations and private parties; coordinate facility usage with appropriate City departments and divisions.

Monitor assigned departmental events to troubleshoot potential problems; investigate complaints regarding facilities, parks, programs or staff; identify issues and recommend corrective action.

Promote and coordinate specific activities within the assigned recreation program; prepare program event and facility marketing material including news releases, flyers, schedules of events, pamphlets and brochures.

Meet with public, private and community organizations to present and discuss issues and programs within the assigned recreation program; resolve complaints in a timely manner.

Schedule usage of assigned recreational facilities for activities including section programs, special events, and public use; provide information and assistance to users of facilities.

Monitor and inspect assigned recreational facilities for safety and proper maintenance; schedule maintenance and secure facilities.

Analyze and initiate cost saving, revenue producing, and efficiency projects to enhance financial base for the City.

Monitor assigned agreements and ensure compliance of agreements.

Continually evaluate assigned sections to determine areas for change, improvement, and/or efficiency.

Oversee and participate in the pursuit of alternative funding sources to support section programs such as public and private partnerships, donations, and the use of volunteers.

Ensure program registration, facility reservations, and financial transactions are conducted in accurate and efficient manner and in accordance with department/city guidelines.

Respond to and resolve difficult and sensitive citizen inquiries and complaints.

Initiate, maintain, and develop effective working relationships with schools, agencies, businesses, and community groups; develop outreach programs with agencies that are designed to encourage con-sponsorship of activities and events.

Prepare analytical and statistical reports on operations and activities; write and/or make recommendations to bid documents, RFP's/RFQ's, staff reports, and council reports.

Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of recreation programs to which assigned; incorporate new developments as appropriate into programs.

Perform related duties as required.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operations, services, and activities of a the recreation program to which assigned.
Principles and practices of planning, organizing, and coordinating special and cultural events.
Principles, theories, and practices of public parks and recreation program planning, project planning, organization, and administration.
Methods and techniques of developing recreation projects, programs, and special events.
Operations of assigned facilities.
Methods and techniques of grant preparation and administration.
Modern and complex principles and practices of recreation facility management.
Marketing theories, principles and practices and their application to the assigned recreation program.
Principles and practices of public relations, marketing, and customer service.
Basic principles and practices of accounting.
Principles of supervision, training, and performance evaluation.
Basic principles and practices of municipal budget preparation and administration.
Principles and procedures of record keeping.
Principles of business letter writing and basic report preparation.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Occupational hazards and standard safety practices.
Pertinent federal, state and local laws, codes and regulations.

Ability to:
Coordinate and direct the work of staff responsible for the recreation or community service program to which assigned.
Supervise, organize, and review the work of lower level staff.
Select, train, and evaluate staff.
Recommend and implement goals, objectives, policies and procedures for providing assigned recreational programs.
Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.
Prepare clear and concise reports.
Participate in the preparation and administration of assigned budgets.
Coordinate the provision of programs, activities, projects, and events in assigned areas.
Prepare news releases, flyers, and other marketing or informational material.
Oversee fund-raising and grant efforts for various recreation programs.
Oversee operations and use of assigned recreation facility.
Respond to requests and inquiries from the general public.
Coordinate the provision of contracted recreational classes to the public.
Elicit community and organizational support for assigned programs.
Research, analyze and evaluate new service delivery methods and techniques.
Plan and organize work to meet changing priorities and deadlines.
Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit.
Work cooperatively with other departments, City officials, and outside agencies.
Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
A Bachelor's degree from an accredited college or university with major course work in recreation, leisure studies, public administration, business administration, or related field.

Experience:
Four years of experience in the coordination of recreation programs including one year of administrative and/or lead supervisory responsibility.

License or Certificate:
Possession of an appropriate, valid driver's license.
Possession of a Certified Park and Recreation Professional (CPRP) certificate is desirable.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office environment and at indoor and outdoor recreational facilities; travel to different locations; incumbents may be exposed to inclement weather conditions and may have some contact with chemical agents used in pool maintenance; work and/or walk on various types of surfaces including slippery or uneven surfaces; extensive public contact; incumbents may be required to work extended hours including evenings and weekends.

Physical: Primary functions require sufficient physical ability and mobility to work in an office and recreation facility setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of transportation; and to verbally communicate to exchange information.

RAPG Pro
R29
Last Update: 1/4/19
JD 11/2018