Associate Payroll Specialist

GLOBAL PAYMENT HOLDING COMPANY - Lakewood, OH

Posted: 2/20/2024 - Expires: 5/20/2024

Job ID: 270008947

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Job Description

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

What will you be doing?

Maintains an assigned base of payroll clients with various pay weekly, bi-weekly, semi-monthly, and monthly pay frequencies

Provides client customer support by being in the phone queue

Manage team member's client base when necessary

Provides exceptional customer service support and resolves client issues and concerns timely

Effectively manage critical relationships between all channels to improve client retention

Competent in describing the various reports and products available via software to clients

Collaborate with other divisions/departments as first point of contact to filter and convey relevant information to client regarding compliance or miscellaneous initiatives

Establishes and maintains a positive working relationship with clients focused on partnership and common objectives

Proficient at client situation de-escalation and appropriately identify possible Payroll Supervisor engagement

Begin learning how to troubleshoot and problem solve situations that arise

Ability to learn and maintain a working knowledge of the Payroll Software

Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments and employee deductions

Accurately keys all payroll related data necessary to process client payrolls timely by deadline

Facilitate, collaborate and coordinate with all departments for seamless and worry free processing to maintain positive client experiences

Basic understanding of ancillary product setup

Work effectively as part of a team for the greater good of the business, with a strong sense of urgency, punctuality and reliability to meet internal and external targeted goals daily

Attend training department classes for new hire training (30, 60, 90-day plan) and ongoing payroll training throughout the year.

Initial exposure to usage of WIKI library and all related resources and documents

Other administrative and clerical tasks as assigned or requested

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com

EOE/Minorities/Females/Vet/Disability

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: No school grade completed
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78276277
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 5; Workplace Documentation: 4

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Associate Payroll Specialist

GLOBAL PAYMENT HOLDING COMPANY - Lakewood, OH

Job Description

Job Summary