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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends
This Manager role will focus on product enablement and operations across digital payments and Discovery vertical underpinned by AI technology. The successful candidate will serve as the central business contact to lead risk-related product requirements and drive speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key Amex policies and processes.
Responsibilities:
- Drive the go-to-market implementation and product operations for new digital initiatives including:
o Lead end-to-end internal management for the global launches of new digital products
o Project manage across Amex Digital Labs teams (Product Enablement, Product Development, Business Development) and other key relevant partners (e.g., Control Management, Risk, Marketing, and Servicing) to guide product through appropriate Amex reviews & approvals (i.e., Third-Party Management, New Product Governance)
o Influence cross-functional teams to ensure business alignment, requirements, and resourcing levels are optimal throughout plan
o Develop project trackers/overview decks, maintain ongoing project update meetings, and regularly communicate with partners regarding product strategy, value proposition, and project updates
- Collaborate closely with international markets to secure necessary approvals and share standard methodologies in global markets when applicable
- Actively contribute to product ideation through customer, merchant/partner, and internal feedback to uniquely problem-solve obstacles and produce winning solutions
- Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery
- Improve processes, develop toolkits/resources, and reengineer activities across the team to help increase agility and speed to market
- Supervise ongoing performance of products live in market and provide thought leadership on post-mortems to optimize future launches
Minimum Qualifications:
- Outstanding interpersonal, communication, and negotiation skills with the ability to influence partners across a wide variety of functions
- Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
- Ability to drive results against timelines, prioritize, and execute flawlessly
- Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
- Outstanding program management skills to lead end-to-end partnerships across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.
- Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
- Excellent relationship-building with partners and across internal stakeholders
- Proven track record in crafting and storytelling via PowerPoint presentations
- Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
Preferred Qualifications:
- Prior experience in articulating product functionality and demonstrating technical acumen a plus
