Job Details

ProMedica Toledo Hospital is one of the largest acute-care facilities in the region. Our 794-bed hospital is staffed by more than 4,800 professional healthcare employees who serve a 27-county area throughout northwest Ohio and southeast Michigan. We also have the area’s largest board-certified medical staff, which is made up of more than 1,000 primary care and specialty physicians. Excellent customer service skills and the ability to work in a fast-paced environment are a must. In addition, for 15 consecutive years, residents of Greater Toledo have named us the Consumer Choice Award winner in our market. In fact, we’re the only hospital in northwest Ohio to receive this honor.

REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES

Reports to the Manager or Director of Pharmacy. No direct reports.

POSITION SUMMARY

Responsible for primary functions of a pharmacy technician: data entry, prescription fulfillment, packaging/shipping, customer service, and maintenance of pharmacy operations. Additionally, specialty pharmacy technicians perform outbound refill calls to patients, perform appropriate assessments, and triage to pharmacists if issues arise.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

• Telephonic customer service working with patients, physicians, insurance companies, pharmaceutical manufacturers, patient assistance programs, and others as applicable.
• Assist the pharmacist to prepare and dispense medications.
• Receives, stores, and inventories drug order and supplies.
• Performs data order entry, insurance billing, and fulfillment of specialty medication.
• Performs customer service functions and maintains cash drawer with accuracy.
• Shipping completed orders to patients and prescriber offices.
• Participates in departmental performance improvement activities.
• Participates in e-learning activities.
• Works proficiently within pharmacy workflow software systems.
• Maintains ongoing knowledge, understanding, and continuing education of related disease states and medications pertinent to specialty pharmacy.
• Other duties as assigned.

Specialty Pharmacy Specific Duties:

a. Works proficiently within pharmacy and specialty workflow software systems.

b. Specialty Pharmacy-Completing and submitting prior authorization forms with great attention to detail and accuracy.

c. Specialty Pharmacy-Gather proper information and completing patient assistance applications.

d. Assisting pharmacist with patient refill reminder and documenting appropriate clinical information per diagnosis.

REQUIRED QUALIFICATIONS

Education: High School Diploma or equivalent

Skills: N/A

Years of Experience: N/A

License:

OHIO: Certified Pharmacy Technician registration or Pharmacy Intern License with Ohio Board of Pharmacy. May be hired with a Registered Pharmacy Technician with restrictions in duties and expectation of Certified License being obtained within 6 months of hire.

MICHIGAN: Licensed Pharmacy Technician or Pharmacy Intern License with Michigan Board of Pharmacy. May be hired with a Temporary Pharmacy Technician License (expires 1 year from receipt) with expectation of Pharmacy Technician license and/or technician certification being obtained within 6 months of hire.

Certification: Certified Pharmacy Technician (either PTCB or ExCPT (NHA) exam permitted)

PREFERRED QUALIFICATIONS

Education: Pharmacy Technician Training Program

Skills: Prior Pharmacy experience.

Years of Experience: N/A

License: N/A

Certification: N/A

WORKING CONDITIONS

Personal Protective Equipment: Will wear appropriate PPE when compounding nonsterile, sterile, and hazardous products)

Physical Demands: Must be able to lift materials up to 50 pounds. Non-material handling of continuous sitting and reaching, standing, squatting, kneeling, walking, and stairs. Frequent manual manipulations may affect hands, wrists, elbows, and shoulders. Must be able to move about and between workstations

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio.  For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace