WI3661850

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Why Choose Us? Novolex is a leader in packaging
innovation, choice and sustainability. We manufacture products in paper,
plastic and sustainable materials for the food, retail, health and
industrial markets. Our Sustainability Commitment The Novolex
sustainability vision is built upon three pillars: our products, our
operations and our people. Each is critically important to our growth
and future as a business. These pillars form the foundation of our
company-wide commitment to sustainability, helping us achieve our
ambitious goals through our wide-ranging initiatives. How You\'ll
Perform the Role The Customer Service Representative assists with
assigned customer accounts, from entry to delivery (order to cash), to
ensure customers\' expectations are achieved. Effectively develops
relationships with customers, as well as sales and manufacturing
personnel, through excellent service and regular communication.
Essential Functions & Key Responsibilities: Order entry, which includes
verifying accuracy of customer orders (prints, product codes, pricing,
delivery date, etc.) New customer set up which includes gathering of
pertinent information needed for customer master files. Handling of
miscellaneous customer inquiries/requests. Working with
plants/schedulers/logistics/sales/brokers/accounting/sales service
personnel/lab techs/quality control/production supervisors/prepress on
customer matters. Customer profile maintenance and order/invoice file
maintenance. Customer complaint (CSR) processing. Monitoring customer
service reports, i.e. late shipment report, etc. Responsible for
monitoring customer inventories at plants/warehouses. Monitoring
profiles (order entry against forecast) and reporting on unusual
activity. Participation in meetings, customer calls and customer visits
as appropriate. Responsible for managing an assigned list of customer
accounts Generate price quotations within the designated time frame
Understand the profitability of an item and make strategic pricing
decisions based on the profitability. What We Need From You Previous
customer service experience preferred. Prior successful industry
customer service experience and/or a proven track record of
accomplishments in working in an environment servicing internal and
external customers. Ability to work independently and manage multiple
priorities. Strong written, verbal, and interpersonal communication
skills. Proficiency using personal computer, including MS Office
software required. Understanding of order management business software -
SAP experience is preferred. Ability to communicate and follow up with
questions, comments or concerns in the manufacturing environment. High
school diploma required. Associate\'s or bachelor\'s degree in Business
or related field preferred. What You\'ll Get From Us Benefits With
safety as our top priority and a commitment to employee\... For full
info follow application link. Novolex an Equal Opportunity Employer.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/590143B216194BF4