As one of the largest providers of hospitality services in the Nation, Global Luxury Suites Division of Churchill Living provides its guests with a diverse suite of services and products to meet any need.
About The Job
The role of Reservations Coordinator is a key member of the reservation team responsible for providing information and taking and verifying reservations.
Days/Hours: Monday-Friday 9:00am-5:30pm in office. Rotating weekends, evenings, holidays and legal holidays as scheduled.
Roles and Responsibilities
- Discover and reach out to potential sales opportunities by phone, chat and email
- Conduct cold calls to obtain reservations and other benefits
- Develop sales/reservations from a wide range of leads and opportunities
- Responds to phone and email booking requests
- Answers inquiries pertaining to properties
- Makes and confirms reservations
- Maintains records of room availability and guest accounts
- Maintains property listings on marketing websites
- Manage lead process, verifying all leads are addressed and processed in a timely manner
- Performs general administrative and data entry tasks
- Supports Global sales team as needed
Education/Experience Required
High School Diploma, college degree preferred; experience in reservations/sales; Hospitality background/experience a plus.
Preferred Skills: Excellent verbal and written communications; customer service or sales experience and hospitality certification a plus.
Location: This is a hybrid position - working remote as well as from our corporate office in Hawthorne, New Jersey. Training will be conducted in office.
What We Offer
We are pleased to offer a competitive base salary, medical, short -term disability insurance, paid vacation and sick leave, paid holidays, and 401(k) plan with a company match.
EEO/AA Employer