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17 results for Customer Service Representative in Naugatuck, CT

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We are in search of a Customer Service Representative to join our team in the public and affordable housing industry, specifically located in Meriden, Connecticut. As a Customer Service Representative, you will play a crucial role in managing and resolving inbound calls, maintaining customer service quality in a call center environment, and ensuring accurate data entry. This role offers a long-term contract employment opportunity.

Responsibilities:

• Efficiently handle inbound and outbound calls from policyholders

• Provide high-quality customer service to resolve inquiries and issues

• Maintain accurate records of customer interactions and transactions

• Assist an account executive administratively in managing a certain territory of policy holders

• Undertake property and general liability insurance directly

• Use account management software (AMS) and insurance systems (One Shield) for effective work management

• Maintain a strong understanding of property and casualty insurance

• Conduct data entry tasks with precision and accuracy

• Utilize Microsoft Excel and Word for various administrative tasks

• Uphold fair housing law principles in all interactions

• Utilize email correspondence for effective communication with policyholders and team members

• Deploy basic office skills for efficient work management

• Contribute to a high performing, welcoming, and results-oriented team culture.

• Position: Customer Service Representative
• Minimum of 3 years of experience in a similar role
• Proficient in answering inbound calls and handling inbound/outbound calls
• Previous experience in a call center customer service environment
• Strong customer service skills
• Proficiency in data entry tasks
• Ability to handle email correspondence efficiently and professionally
• Proficient in Microsoft Excel and Microsoft Word
• Experience with AMS360 software is preferred
• Knowledge of property insurance and casualty insurance
• Strong communication skills, both verbal and written
• Understanding of Fair Housing Law is a plus
• Basic office skills are required

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

17 results for Customer Service Representative in Naugatuck, CT

Customer Service Representative We are in search of a Customer Service Representative to join our team in the public and affordable housing industry, specifically located in Meriden, Connecticut. As a Customer Service Representative, you will play a crucial role in managing and resolving inbound calls, maintaining customer service quality in a call center environment, and ensuring accurate data entry. This role offers a long-term contract employment opportunity. Responsibilities: • Efficiently handle inbound and outbound calls from policyholders• Provide high-quality customer service to resolve inquiries and issues• Maintain accurate records of customer interactions and transactions• Assist an account executive administratively in managing a certain territory of policy holders• Undertake property and general liability insurance directly• Use account management software (AMS) and insurance systems (One Shield) for effective work management• Maintain a strong understanding of property and casualty insurance• Conduct data entry tasks with precision and accuracy• Utilize Microsoft Excel and Word for various administrative tasks• Uphold fair housing law principles in all interactions• Utilize email correspondence for effective communication with policyholders and team members• Deploy basic office skills for efficient work management• Contribute to a high performing, welcoming, and results-oriented team culture.

Customer Service Representative We are seeking a Customer Service Representative for a contract opportunity in White Plains, NY. The Customer Service Representative will act as the primary point of contact for customers, addressing inquiries, resolving issues, and delivering an outstanding customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to support retention and satisfaction. Responsibilities:<ul><li>Respond to Customer Inquiries: Provide timely and accurate responses to inquiries via phone, email, or chat </li><li>Resolve Complaints: Address customer concerns, identify solutions, and ensure problems are resolved promptly while maintaining a pleasant demeanor </li><li>Document Interactions: Record customer interactions, issues, and resolutions in the company’s CRM or database</li><li>Provide Product or Service Information: Assist customers with understanding products, services, and programs, guiding them to make informed decisions.</li><li>Process Orders and Transactions: Handle sales order, returns, exchanges, and refunds efficiently while maintaining attention to detail.</li><li>Follow Up with Customers: Ensure customer satisfaction by conducting follow-ups on complaints, concerns, or open issues.</li></ul>

Call Center Representative We are offering a long-term contract employment opportunity for a Call Center Representative in BLOOMFIELD, Connecticut. As a Call Center Representative, you will be required to manage customer inquiries with detail orientation and attention to detail. You will be part of a team-oriented workplace where your role will involve maintaining customer records, handling escalated issues, and ensuring quality standards are met. Responsibilities: • Accurately and efficiently process customer credit applications • Maintain detailed and up-to-date customer credit records • Handle customer inquiries and resolve issues in a timely and detail oriented manner • Utilize Microsoft Office Suite and Windows OS for various tasks • Ensure adherence to standard procedures and processes • Meet department performance metrics, including call handling and quality monitoring • Maintain regular attendance and punctuality, adhering to assigned work schedules • Work effectively in a team environment, understanding the requirements of shift work • Willingness to handle rotational shifts, including evenings, weekends, and holidays • Adapt to a hybrid work model, with in-office and remote work based on successful completion of training and acceptable performance metrics.

Call Center Representative-2nd Shift We are in the process of recruiting a Call Center Representative to join our team. Located in BLOOMFIELD, Connecticut, the successful candidate will be part of a dynamic team, providing excellent customer services in a call center environment. Schedule: Monday-Friday 3:30 PM- 11:30 PM - some weekends required Responsibilities:• Provide exceptional customer service, demonstrating detail-oriented phone etiquette and excellent communication skills• Handle challenging customer interactions and assist trapped elevator passengers• Demonstrate strong familiarity with computers and basic application use• Ensure accurate processing and documentation of customer interactions• Adhere to standard processes and procedures, paying careful attention to detail• Achieve and maintain key department performance metrics, such as call rate• Demonstrate reliable attendance, including punctuality at the start of assigned shifts• Work effectively in a team environment, understanding the requirements of shift work, including readiness to handle evening shifts, weekends, and holidays• Successfully complete training and achieve acceptable performance levels• Monitor customer accounts and take appropriate actions based on the observations.

Customer Care Associate Job Title: Customer Care AssociateJob Summary: The Customer Care Associate (CCA) is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.Key Responsibilities:<ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul>

Service Coordinator Technician Dispatcher/Service Coordinator 📍 Location: Vernon, CT area 💰 Pay: $60,000 - $70,000🕒 Schedule: Mon - Fri (40 hours/week) Robert Half Contact: Liz Dutkiewicz elizabeth.dutkiewicz@roberthalf com About the Role:We are seeking a highly organized and customer-focused Technician Dispatcher/Service Coordinator to join our team. In this role, you will be the central point of contact for scheduling, dispatching, and coordinating service technicians to ensure prompt and efficient service delivery. Key Responsibilities:<ul><li>Schedule and dispatch technicians based on customer needs, urgency, and technician availability.</li><li>Communicate with customers to confirm appointments, provide updates, and ensure satisfaction.</li><li>Coordinate service calls, track job progress, and follow up on pending work orders.</li><li>Maintain accurate records of work orders, technician schedules, and inventory.</li><li>Collaborate with the service team to optimize efficiency and ensure high-quality service.</li><li>Handle incoming calls, inquiries, and service requests in a professional manner.</li><li>Assist in billing and invoicing by ensuring work orders are properly documented and completed.</li></ul>

Customer Support Specialist We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. Responsibilities: • Assist customers with their inquiries in a timely manner, ensuring customer satisfaction • Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity • Reach out to customers to obtain updated contact information and stay ahead of turnover • Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities • Coordinate with Technical Customer Support personnel for field service coordination & billing • Process orders and provide lead times & status updates for those orders • Assist the sales team with any required support while they are traveling • Keep track of machine trials and custom payment plans • Complete vendor setups and maintain an organized office • Handle inbound customer inquiries efficiently and quickly.

Executive Secretaries and Administrative Assistants Our Long Island client within the government sector is currently seeking an Executive Assistant to support their C Suite team. Excellent opportunity to grow within a detail oriented organization! Responsibilities: • Conduct research tasks as required, ensuring accurate and timely results • Handle information requests from both internal and external stakeholders • Perform clerical duties such as preparing correspondence and receiving visitors • Arrange conference calls and schedule meetings effectively • Act as the supervisor’s personal representative in routine contacts with other executives and the public • Screen incoming correspondence, referring to appropriate staff and following up to assure timely response • Perform special assignments and studies as directed by the supervisor • Oversee office administration tasks to ensure smooth operations • Maintain business communication standards, including proper grammar, punctuation, and spelling • Ensure timely and effective customer service and communication.

Collections Specialist Robert Half is looking for a diligent Collections Specialist for a long-term project based in Wilton, Connecticut. This role involves managing customer credit applications, maintaining accurate records, and handling customer inquiries in a timely manner. Responsibilities: • Oversee the collection processes for accounts that are overdue.• Utilize accounting software systems such as Oracle to maintain a comprehensive record of all collection activities.• Manage the accounts receivable process to ensure the prompt and accurate collection of payments.• Employ effective customer service skills to resolve customer inquiries and issues.• Process customer credit applications with accuracy and efficiency.• Conduct deduction processes as necessary to manage outstanding balances.• Monitor customer accounts regularly and take appropriate action when needed.• Maintain accurate customer credit records, updating information as required.• Collaborate with other team members to ensure all processes are completed in a timely and efficient manner.• Utilize excellent problem-solving skills to handle any issues that may arise in the collections process.

Receptionist We are seeking a Receptionist for our healthcare facility based in NORTHPORT, New York. In this role, you will be expected to manage a variety of clerical tasks, including answering incoming calls and welcoming visitors. Additionally, you will be responsible for maintaining order in a busy medical office environment, offering a short-term contract employment opportunity. Responsibilities• Handle incoming calls professionally and efficiently, directing them to the appropriate personnel or department• Meet and greet visitors, providing excellent customer service and ensuring a welcoming environment• Perform light clerical duties such as filing, photocopying, and data entry• Maintain a clean and organized reception area to enhance patient experience• Assist in maintaining accurate patient records and scheduling appointments as required• Collaborate with medical staff to ensure smooth office operations• Support other administrative tasks as needed to ensure efficient office operations.

Sales Support Coordinator Sales Support CoordinatorDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. *Fully onsite, 5 days per week in office* Robert Half has partnered with a manufacturing organization in their search of a Sales Support Coordinator to join their operations team. Ideal candidates will have 2+ years of account management / customer or vendor services / inside sales experience, ERP and/or CRM software experience, and be comfortable communicating throughout the day via phone and email with internal and external partners. Responsibilities:• Accurately quote and process orders, keeping customers informed about supply chain delays and expected delivery dates.• Work closely with the Sales and Specialists teams to enhance customer satisfaction.• Proactively manage open quotes, ensuring they are closed before expiration.• Regularly review customer open order reports and take necessary actions, especially for items at risk of not meeting the promised delivery date.• Maintain the Enterprise Resource Planning (ERP) back-order report efficiently.• Assist in maintaining the Customer Relationship Management (CRM) system.• Live and demonstrate our core values of Passion, Respect, Initiative, Dependability, and Ethical.• Complete vendor product training as required.• Utilize communication skills to interact effectively with team members and customers. Our clients offers a robust health insurance, 401k match, and paid time off package for all employees. Starting base salary will depend on prior work experience. For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.

Sales Development Representative Sales Development RepresentativeDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. *Fully onsite, 5 days per week in office* Sales Development Rep opportunity open due to growth with a great organization! This is an ideal opportunity for a self-motivated, driven recent graduate looking to get their foot in the door for a business-related position with a reputable company! Responsibilities• Enhancing the prospect database by identifying and adding potential customers• Collaborating with the Business Development team to identify and assess prospects based on their experience in the relevant field• Providing initial sales support to the team• Actively generating leads to expand our customer base• Ensuring the leads have experience in the relevant field and have potential for business growth• Assisting with other sales support activities as required. This position offers a base salary (non-commission), 401k match, and paid-time off for all new-hires. For immediate consideration, please apply today and/or email your resume to: Drew.Schroll@RobertHalf com. All inquiries will remain confidential.

Accounting Clerk We are offering a contract for permanent employment for an Accounting Clerk. This role mainly involves managing account transactions, processing customer applications, maintaining precise customer records, and addressing customer inquiries. Responsibilities: • Manage the Purchase Card Program which includes following up on open items, providing account maintenance, and supplying the monthly upload file to the GL team.• Oversee daily bank activities including posting to the GL system daily, handling positive pay uploads and exceptions, managing remote and branch deposits, downloading monthly bank statements, and dealing with online banking activities such as wires, transfers, and ACHs.• Handle check inquiries and stop payments.• Execute monthly transfers from the rep payee accounts for p card reimbursements.• Process monthly Personal Needs Allowance (PNA), rents, Individual Service Strategy (ISS) grants, and reimbursements.• Collaborate with the Entitlements Team to ensure accuracy.• Record and track all Social Security revenue and deposits.• Calculate monthly PNA and Client Rent.• Report monthly wages to Social Security.• Recover Supplemental Nutrition Assistance Program (SNAP) benefits monthly

Collections Specialist We are offering a short-term contract employment opportunity for a Collections Specialist in Ansoinia, Connecticut. This role functions in the finance industry, providing specialized service in managing overdue auto loans. Responsibilities:• Oversee and manage the collection of delinquent auto loans.• Communicate effectively with customers, negotiating resolutions within guidelines and providing suitable assistance as needed.• Conduct research to resolve customer discrepancies, misapplied and short payments.• Maintain a high level of professionalism and cooperation in all interactions with internal and external customers.• Leverage collections tools to locate and resolve delinquency issues.• Ensure compliance with regulatory requirements by preparing and distributing necessary communication/collection letters to customers.• Document all collection activities in the collection system post each activity.• Educate customers on the importance of maintaining current accounts.• Assist in the preparation of ad-hoc reports and special projects as needed.• Handle phone payments from customers to encourage timely resolution of delinquency.

Sr. Software Engineer The Software Engineer plays a key role in the modernization of the online and backend platforms using .NET technologies. The Software Engineer will work with the engineering team to build and enhance a suite of applications supporting agent sales and will contribute to software design and architecture using agile practices. An engineer in this role will take initiative to constantly look for ways to improve systems, will deliver quality solutions, efficiently, and with less reliance on peers. Duties/Responsibilities:• Serve as a senior software engineer for software development projects of moderate to high complexity• Develop technical specifications and architecture• Participate in code reviews and provide feedback to other developers.• Strong problem-solving and analytical skills.• Excellent collaboration, communication and writing skills.• Knowledge of software design patterns and programming best practices• Understanding of architectural paradigms and ability to choose the architectural style based on the requirement of the project and business needs• Understand non-functional aspects of evolutionary software architecture e.g., Security, Reliability, Scalability, Performance, Availability, etc.• Understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and deploy features• Assist with solution estimation and establishing standards• Stay informed of industry trends and technologies• Participate in the process of mentoring junior engineers Required Skills/Abilities:• Bachelor’s degree in Computer Science or related field• 5+ years of hands-on software development experience• Solid understanding of object-oriented programming and design patterns.• Proficient in C# and .NET framework.• Experience with database technologies (e.g., SQL Server)• Experience with front-end technologies (Blazor, Webforms, JavaScript)• Experience with modern DevOps toolchains & build pipelines Preferred Skills/Abilities:• Experience with AWS Cloud Services• Experience with Git Repositories and Source Control• Knowledge of Agile Scrum and Sprint Methodologies• Familiarity with Jira and Confluence

Compliance Specialist We are offering a permanent employment opportunity for a TEMP TO PERM - Compliance Specialist in NORWALK, Connecticut, United States. As a Compliance Specialist, you will be instrumental in the chemical distribution industry, aiding in regulatory submissions and functions, as well as reviewing and summarizing pertinent U.S. state/federal and Canadian regulations. Responsibilities:• Conduct regulatory and legal research, interpreting and summarizing the relevant provisions.• Keep abreast of all regulatory news through subscription to relevant portals, and provide daily summaries to the Director of Regulatory Affairs.• Verify the completeness and accuracy of SDSs and Labels.• Respond to regulatory inquiries from Product Managers and Sales Representatives.• Conduct weekly checks for import alerts and FDA 483 letters to ascertain if company suppliers have been listed.• Assist in the creation of Standard Operating Procedures and Work Instructions for regulatory functions.• Act as a support to the Regulatory Affairs Manager.• Maintain current, organized files.• Aid in the submission of Regulatory reports to agencies.• Assist in identifying and implementing process improvement initiatives.• Participate in relevant regulatory committees such as NACD and RDC, summarizing regulatory news/topics and submit to Regulatory Affairs Manager.

Collections Clerk Robert Half is seeking a talented Collections Clerk for a temp-to-hire opportunity with a well-regarded non-profit organization in the Dobbs Ferry area. This role is ideal for someone with excellent communication skills and a sharp eye for detail. If you’re proficient in Excel and have experience in a similar role, this could be your next career move! Key Responsibilities:<ul><li>Contact insurance companies to verify and ensure accurate payments.</li><li>Investigate payment errors, make inquiries, and initiate corrections as needed.</li><li>Download, organize, and analyze large datasets using Excel.</li><li>Leverage knowledge of accounts receivable processes to support collections efforts (a plus).</li></ul>What We’re Looking For:<ul><li>Background in a non-profit organization is strongly preferred.</li><li>Experience as a medical biller is a plus but not required.</li><li>Proficiency in Excel and ability to work with large volumes of data.</li><li>Strong written and verbal communication skills to interact with insurance providers.</li></ul>Why Join This Team?This is a fantastic opportunity to work in a mission-driven environment while developing your skills and advancing your career. If you’re ready to make an impact, apply today!

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17 results for Customer Service Representative in Naugatuck, CT

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