Job Description
Job Function: Field Services Operations
Career Area: Operations
Work Location: Ohio Work From Home
Position Purpose:
Great Pay and Great Benefits!
Under direction, oversees all activities of the On-Site Service Technicians. Manages the time schedules and collection efficiency of the On Site Service Technicians.
Flexible Start Times between 3 AM -6 AM
Tech Savvy
Customer Service Background
Healthcare Experience
Key Job Activities:
• Selects, trains, manages and develops an effective and efficient Services staff. Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to sup-port services needed
• Provides site supervision of On-Site Service Technicians at multiple locations
• Coordinates delivery and pick-up with MAE, outside vendors, and others as required. Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned
• Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues
• Travels between customer facilities providing on-site placement and collection of waste containers for various Stericycle programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested. May oversee outside vendor services as well
• Perform other duties and responsibilities, as assigned.
Education:
Required Education: in High School or Equivalent
Experience (North America & LATAM):
• Education equivalent to an Associate Degree or the equivalent in related work experience, including more than three years of supervisory experience, preferably in a Health Care setting.
• For internal consideration team member must have two years of experience as a Supervisor Hospital Services
• Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations
• Demonstrates knowledge of policies, practices, trends, and information affecting collection systems business
• Demonstrates proficiency in using Handheld Electronic Technology
• Must possess a valid driver’s license
Benefits:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
It is the policy of Stericycle, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.
