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American Express’s Global Commercial Services (GCS) business offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-sized companies, and large enterprises around the world.
Within GCS, the Global and U.S. Large Enterprises (G&L) segment offers industry-leading T&E program management solutions (e.g. corporate travel cards, central billing solutions) but also a growing set of business-to-business payment products to help large enterprises manage their spending while realizing cost savings, process control, and cash flow management improvements.
The Sales Enablement, Pricing, & Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth.
The Senior Manager, SPT G&L will focus on partnering with the Global & US Large (G&L) Sales and Client Management Teams. They will be a key thought partner to the G&L Sales Enablement and business leadership teams on special projects, segment analytics and executive presentations. The Manager will work very closely with several cross-functional partners G&L S&T, SABE, Finance and other supporting teams.
The ideal candidate has familiarity with GCS Sales and Client Management teams and will be able to coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!
Key Responsibilities:
- Collaborate with multiple teams (Sales, CLM, P&I, S&T) and produce accurate and timely reporting and analytics that enable Senior Management to understand business results, field performance and key driver analysis across G&L Business Development teams.
- Support deep dives to uncover strategic insights to optimize field performance focusing on such measures as pipeline management, win/loss, retention, and revenue optimization
- Drive ongoing process improvements to reduce production times, increase accuracy and improve transparency
- Provide ad-hoc analytics and support
Minimum Qualifications:
- Undergraduate degree required.
- 3+ years of experience in sales enablement, performance planning, consulting, or related fields.
- Ability to build strong partnerships and work collaboratively with others to meet shared objectives.
- Exceptional written and verbal communication skills and comfort presenting at all levels of the organization.
- Accountability for self and others to meet all commitments and deliverables in a timely manner with a high attention to detail.
- Experience leading multiple and complex workstreams and working across departmental boundaries to deliver a diverse set of initiatives that result in successful outcomes.
- Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities.
- Can win attitude and a desire to learn in a fast-paced environment
Preferred Qualifications:
- Strong project management skills with a record of successful results on complex, large-scale, cross-functional initiatives
- Proactive approach to tackle new opportunities and challenges with high energy and enthusiasm