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Serve as functional subject matter expert to provide expertise in
Configuration Management and Configuration Management Database (CMDB).
Provide strategic direction and guidance for developing a mature CMDB based on
the ServiceNow Common Service Data Model (CSDM). Work closely with IT
departments and other stakeholders to design holistic solutions that benefit
the enterprise. Following the ServiceNow CSDM, develop and enhance
ServiceNow CMDB. Implement and maintain Discovery Patterns, identification
and reconciliation engine (IRE) rules, configuration item and service
life cycle, implement auxiliary data sources integrations. Build and
maintain application service mapping with the use of vertical, tag-based and
manual mapping - both for on-premise and cloud estate. Develop and execute
data certification and attestation mechanisms and processes. Ensure day-to-day
CMDB maintenance and provide sustained support of the of the ServiceNow
CMDB, discovery, and integrations. Handle incoming request and incident
tickets within expected service levels. Track CMDB health metrics and work to
attain CMDB health KPIs at a desired level. Run continuous improvements and
extension of CMDB maturity, Discovery engine, patterns, IRE rules, and
integrations. Develop Configuration Management and CMDB related processes,
create documentation, publish, and maintain related documents. Create and
maintain CMDB related dashboards and reports. Telecommuting may be permitted
up to 2 days per week. When not telecommuting, must report to Western Union
LLC at 7001 E Belleview Ave., Denver, CO 80237.Salary: $152, 069 - $179,687.50
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