Under administrative direction, directs, manages, supervises, and coordinates the activities and operations of the City's equal employment opportunity (EEO) and diversity action programs; oversees other programs and operations as assigned including ADA programs; performs a variety of duties to minimize EEOC/NERC complaints through effective affirmative action outreach and increased organizational awareness of cultural differences and benefits of diversity in the workplace; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the Director of Organizational Effectiveness.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Assume management responsibility for the City's equal employment opportunity (EEO), diversity action programs, and other programs and operations as assigned; manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned operations; recommend and administer policies and procedures.

Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within policy, appropriate service and staffing levels.

Plan, direct, coordinate, and review the work plan for assigned staff; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.

Select, train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

Oversee and coordinate the development and administration of the City's employee training and development program.

Conduct training needs analysis; design training programs; identify instructors; develop training calendars; manage the automated training administrative system.

Plan and conduct special events that celebrate workplace diversity and promote cultural awareness.

Minimize EEOC/NERC complaints through effective affirmative action outreach and increased organizational awareness.

Develop and recommend affirmative action plans designed to bring about needed improvements; provide EEO and affirmative action counseling for informal complaints.

Administer the City's minority business enterprise (MBE) and women in business enterprise (WBE) processes; prepare periodic reports and summaries on progress made in MBE/WBE programs.

Establish and maintain liaison between the City and minority businesses, special interest groups, and other community organizations relative to the City's EEO plan.

Investigate complaints of discrimination; issue reports of findings and ensure the prompt, fair, and impartial processing of allegations through appropriate process and channels.

Develop and administer the City's employee assistance program.

Serve as the City's ADA Coordinator and on the Reno Access Advisory Committee (RAAC); receive external complaints for persons with disabilities and/or their advocates; consult with ADA experts to resolve complaints; make site visits to review access issues with other City departments and other agencies; coordinate activities of the RAAC; lead the ADA work team; provide recommendations for funding based on input from other departments and the RAAC.

Develop and implement related programs with area schools; coordinate information and activities with teachers, principals, deans, superintendents of school, and others to create programs; write, implement, and administer grant funded programs to expand educational programs sponsored by the City; serve as liaison to grant funding sources, administrative agencies, and schools.

Oversee and participate in the development and administration of the program's annual budget; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments.

Serve as the liaison for diversity and training operations with other divisions, departments, and outside agencies; negotiate and resolve sensitive and controversial issues.

Serve as staff on a variety of boards, commissions, and committees; prepare and present staff reports and other necessary correspondence.

Provide guidance and counsel in matters of employee development, equal employment opportunity, affirmative action, ADA, and employee assistance program.

Provide responsible staff assistance to the Director of Organizational Development; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to Diversity and Training programs, policies, and procedures as appropriate.

Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of affirmative action and equal employment opportunity; incorporate new developments as appropriate.

Monitor legislative efforts and legal decisions for possible application to the City's programs.

Respond to and resolve difficult and sensitive citizen inquiries and complaints.

Perform related duties as required.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Operational characteristics, services, and activities of an equal employment opportunity program.
Principles, practices, and applications of affirmative action.
Principles and practices of program development and administration.
Operations and characteristics of minority owned businesses.
Operations and services of various employee incentive programs.
Principles of business letter writing and basic report preparation.
Principles and applications of critical thinking and analysis.
Advanced organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs related to area of assignment.
Principles and practices of municipal budget preparation and administration.
Principles of supervision, training and performance evaluation.
Pertinent federal, state, and local laws, codes, and regulations including the Americans with Disabilities Act.
Community resources to assist in identifying workplace accommodations and to resolve ADA complaints.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability to:
Oversee and participate in the management of a comprehensive equal employment opportunity program.
Oversee, direct and coordinate the work of lower level staff.
Select, supervise, train and evaluate staff.
Develop and recommend affirmative action plans designed to bring about needed improvements.
Ensure fair and impartial processing of allegations of discrimination and related grievances.
Provide guidance in matters of equal employment opportunity, affirmative action, and employee assistance programs.
Participate in the development and administration of program goals, objectives, and procedures.
Prepare and administer large program budgets.
Prepare clear and concise administrative and financial reports.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Interpret and apply federal, state, and local policies, laws, and regulations.
Respond to requests and inquiries from the general public.
Identify and coordinate with community resources.
Research, analyze, and evaluate new service delivery methods and techniques.
Prepare clear and concise reports, professional correspondence, and presentations.
Handle multiple demands and priorities simultaneously.
Interpret and apply federal, state, and local policies, laws, and regulations.
Negotiate and resolve complex issues.
Deal constructively with conflict and developing consensus.
Identify and respond to community and organizational issues, concerns, and needs.
Coordinate multiple projects and meet critical deadlines.
Organize and prioritize timelines and project schedules in an effective and timely manner.
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
A Bachelor's degree from an accredited college or university with major course work in public administration, business administration, human resources, or a related field. A Master's degree is desirable.

Experience:
Five years of increasingly responsible experience administering equal employment opportunity programs.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Mid-Management
B33
Last Update: 03/2019
JD 11/2018