Principal Director, Shopping UX
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Minimum qualifications:
- Bachelor’s degree in Interaction Design, Human Computer Interaction, Industrial Design or equivalent practical experience.
- 15 years of professional experience, or 13 years with an advanced degree.
- 10 years of experience with product, service, and solution design.
- 5 years of experience with UX mixed method user research and synthesis.
Preferred qualifications:
- Experience using UX to influence strategic decision making, communicate strategic concepts, and facilitate understanding.
- Experience translating ambiguous asks and directions into clear user centric approaches.
- Experience fostering divergent design thinking and shepherding radical ideas that can truly evolve products.
- Experience with organizational transformation and design education to foster team growth.
- Ability to drive impact across multiple cross-product initiatives with a complex group of stakeholders.
- Excellent communication skills with the ability to listen and articulate positions to influence and challenge partners with new design thinking.
About the job
Google’s Consumer Shopping UX team is responsible for shaping shopping experiences across a broad set of user touch points including Google’s products (e.g., Search, Shopping, Maps, Chrome, and more). Our products are used by people to find, research, and discover the items that meet their needs. This broad ecosystem of products, provides Google a unique vantage point and allows us to build delightful experiences that connect users and merchants everywhere throughout their shopping journey.
Every day, users turn to Google to help them find and buy products seamlessly from all types of merchants around the globe. We are on a multi-year mission to reinvent how people use Google products in their shopping experiences, from finding the best price and discovering new merchants to researching products and finding a perfect match using our innovative uses of augmented reality, machine learning, vision-based computing, and generative AI.
As a Principal Director, you will work as an individual contributor across the portfolio to shape opportunities, define strategic solutions, reframe and accelerate the work of UX teams, and create connections across the Shopping portfolio and with key partners across Google. This role requires expertise in a diverse set of UX methods and skills, and the ability to lead large cross-functional initiatives in order to make Google work better for everyone.
People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.
The US base salary range for this full-time position is $253,000-$363,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Produce UX strategies across the Shopping UX portfolio, including opportunity identification, cross-product strategy creation, provocative product visions, and cross-portfolio user journeys leveraging macro research synthesis.
- Own emergent, highly complex, and ambiguous opportunities from inception to a landed proposal. Frame opportunities, potential experience solutions, and drive initiative direction in partnership with research, prototyping, and product peers.
- Provide consultation of key team-level research, insights, and product strategy to drive quality and cohesion.
- Set the standard and foster a culture for UX design practice not only as a means to delivering solutions, but as a way of deepening understanding and driving strategic conversations in a complex problem space.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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