Account Strategist, Engage, Google Customer Solutions (English, Mandarin)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in advertising sales, marketing, consulting, or media.
- Ability to communicate in English and Mandarin fluently to support client relationship management in this region.
Preferred qualifications:
- 3 year experience in advertising, media account management, and achieving quotas to manage growth.
- Ability to assess and solve client needs through effective questioning, objection handling and engaged promoting.
- Ability to manage multiple projects and work separately or in a team, with attention to detail.
- Ability to use problem-solving skills to leverage data to uncover insights to support proposals and analyze impact.
- Excellent presentation and communication skills.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As an Account Strategist, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow the business. You will set the goal and the strategy for how the advertising can reach users. You will understand the details of separate campaigns and uncover business opportunities for key clients.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
- Collaborate within the sales team, align workflow among team members to execute a plan and ensure accountability to meet or exceed goals while delivering customer experience.
- Improve our customer relationships and share performance enhancing suggestions. Conduct calls to establish relationships and work with existing clients to generate growth and improved client success.
- Identify key client stakeholders to support customer business objectives and annual digital marketing plans.
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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