Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to 28,000 employees in over 400 locations worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger. Explore opportunities in Information Technology Services.
Stantec have exciting growth plans for the year ahead and we now have an opportunity for a Desktop Support Analyst to join our team in Warrington.
Join a collaborative and close-knit IT team that are spread across the UK, where you will enjoy a great working environment, a strong learning culture and have the opportunity to provide support to our offices both regionally and nationally. You will become a key part of a supportive and collaborative IT team that will aid the development of your career.
You will be involved in a wide variety of tasks to serve the needs of the business. A key part of your role will be analysing and resolving end-user hardware, software and connectivity issues both desk-side and remotely supporting Stantec employees. Upon joining our team, your task will be to contribute to the resolution of operational problems by working collaboratively with your peers. To be successful in this role, your problem solving and customer facing skills will be important as you work with a wide variety of internal clients.
About You:
We are looking for applicants who have experience in a Microsoft Windows environment including Windows 10/11, MS Office Suite, Office 365. Furthermore, current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations will be useful experience for this role.
Excellent customer relationship, communications and interpersonal skills with prior experience in a similar customer service role. Basic knowledge of network technologies.
Experience with a ticketing system is an advantage.
As occasional travel will be required to other sites/offices, it is essential that you have a full driving license and access to a car to be considered for this position.
From our side, we can offer you continuous opportunities to develop and progress your career, a great learning culture and working environment, flexible hours, a competitive benefits package and much more.