About The Team
At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.
About the Role
The Collector reports to the Supervisor of Meter Services at Bermex and works closely with the company’s customers to provide payment options and ensure payment of their outstanding delinquent account. This position provides quality customer service by responding to and resolving questions and problems related to a wide variety of customer-related functions in person, by telephone, electronically, and by written correspondence. This position also requires a high degree of attention to detail, excellent customer service, and exceptional interpersonal communication skills.
What You’ll Do
Manage collections on customer accounts:
Physically collect payments at customer’s service address
Manually disconnect gas meters if payment is not made
Research customer account history for payment plan options in person or on the phone
Contact customers with notice of potential legal collection action upon shut-off
Process disconnection notices to delinquent customers, including mail disconnect notices and physical shut off (requires scheduling with field technician or utility collector for dispatch to customer location for shut-off notice delivery)
Contact customers via phone and/or letter for collection during disconnect notice period
Process customer names, mailing addresses, and profile changes
Assist customers with website troubleshooting, i.e., passwords, registration, etc.
Coordinate scheduling with field technician or utility collector for dispatch to customer location for shut-off notice delivery
May walk for long distances in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.)
Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force)
Customer evaluation:
Review customer receivable balances for potential collection concerns
Review, understand and ensure compliance with jurisdictional regulatory requirements for billing and collection activities
Customer communication:
Initiate all types of service orders for customers
Provide excellent customer service for incoming and outbound calls regarding customer accounts; resolve inquiries and provide billing and payment information, account balances, past due amounts, budget billing, automatic bank drafts, payment plans and all types of adjustments
Other duties as assigned.
About You
Must haves:
Education: Some high school education. Must be 18 years or older
Experience: No experience required, employees will be trained. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training
Nice to haves:
Your Skills:
Excellent communication skills, comfortable interacting with management and customers
Excellent attention to detail for problem solving and finding
Ability to multi-task, and work independently and as a team
Ability to learn new computer programs and industry related information
Exceptional flexibility in daily routines
Adequate time management skills
Ability to maintain composure in stressful situations and manage angry or upset customers in a professional and courteous manner
This role would not be a good fit if you:
Drug/Alcohol Testing:
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, or meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits
Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Retirement:
PTO Plans (After 90 completed days of service for full-time employees):
Perks/Allowances:
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Where We Work
Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day, if applicable.
