Job Listing
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| Job ID: 13929948 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | IT Client and Operations Analyst |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular or Temporary |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | See Job Description |
| Preferred Skills: |
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| Job Description: |
<b>ESSENTIAL AND PRIMARY RESPONSIBILITIES</b>
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<u>Client Focus:</u></b> <br>
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<li>Provides hands on customer support of client side desktops, laptops, mobile phones, software installation and the like </li>
<li>Maintains, repairs, and troubleshoots desktop hardware and software packages </li>
<li>First escalation point from the Help Desk to assist customers that require a higher level of expertise in technical troubleshooting of hands on assistance </li>
<li>Escalate tickets that require an advanced level of technical expertise, if unable to resolve within SLA </li>
<li>Accurately assesses, records problems, and updates status using the Service Desk support ticketing system </li>
<li>Training staff and orienting them on how to use computer hardware and software systems </li>
<li>Accurately inventory users current hardware and the allocation of new hardware to users </li>
<li>Performs in-house diagnostics and repairs computers, smart phones and tablet PCs </li>
<li>Configure and deploy mobile phones and tablets </li>
<li>Imaging and deployment of new hardware devices following process and procedures on imaging of devices </li>
<li>Setup, breakdown and troubleshoot audio visual equipment for conferences and meetings </li>
<li>Assists in writing and editing Help Desk articles and application documentation </li>
<li>Provides exceptional customer Service with every customer engagement </li>
<li>Participates in continuous improvement </li>
<li>Work both in a team atmosphere but also a demonstrated ability to reliably work independently with little to no supervision taking work assignment from the ticketing system </li></ul>
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<u>Operations Focus:</u></b> <br>
<ul>
<li>Work with team members across Business Technology and partners to identify and implement operational monitoring, workflow and management of requirements and opportunities for improvement in alignment with standard operating procedures.</li>
<li>Identify, investigate and resolve problems in various fields or specialized areas (security, network, email, application, server, etc).</li>
<li>Supports the analysis, configuration, execution, and maintenance of various operations systems and tools .</li>
<li>Gather, maintain, distribute, and analyze data and information for dashboards / reporting and to identify business opportunities.</li>
<li>Execute and maintain SOPs (Standard Operating Procedures) for recurring process of the job. </li>
<li>Keep updated on industry and market trends.</li></ul>
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<b>REQUIRED COMPETENCIES & SKILLS </b>
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<b>Inclusivity & Core Values</b>. Braun Intertec employee owners are required to carry out Braun Intertec Values every day and as such must possess the following competencies:<br>
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<ul>
<li>Actively demonstrates a commitment to creating an inclusive workplace through active listening to and inclusion of diverse perspectives; demonstrates respect for all and actively works to build trust-based relationships with colleagues and clients. </li>
<li>Demonstrates commitment to working safely; fully participates in Company's safety initiatives and policies; always looks out for the health and safety of self and others.</li>
<li>Is consistently responsive and follows through on commitments to self and others; provides the information others need to know to do their jobs and to feel good about being a member of the team and Braun Intertec.</li>
<li>Shows initiative and commitment to ongoing learning, growth, and development; willingness to openly seek, receive, and give respectful feedback; commitment to continuous improvement of self, responsibilities, and processes.</li>
<li>Champions the Employee-Owned Stock Ownership Plan through participation in the Plan and ESOP activities and events.</li>
<li>Actively acknowledges, recognizes, and celebrates the contribution of others.</li></ul>
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<b>Position Requirements</b>. In addition, this position requires the following skills:<br>
<ul>
<li>Demonstrated exemplary customer service </li>
<li>Approachable, open, friendly oral and written communication </li>
<li>Ability to change direction and adapt to changing rate of ticket flows as customers require assistance </li>
<li>Ability to prioritize and perform multiple tasks / projects and deliver to scope and schedule </li>
<li>Ability to communicate and work effectively with people at all levels </li>
<li>Handling and disposition of sensitive and confidential information </li>
<li>Reliable work availability, working some evenings and weekends to perform unscheduled and 'crisis management' tasks as required </li>
<li>Base conceptual understanding of enterprise security architecture, identity and access management, operating system and network administration and protocols. </li></ul>
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<b>Minimum Experience, Education, and Technical Skills:</b>
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<ul>
<li>Comp TIA A+ or similar training or experience </li>
<li>Associate's degree or equivalent experience in a related field </li>
<li>Three to five years of customer service background </li>
<li>Five years of related IT and / or security related experience </li>
<li>One or more security related certifications preferred </li>
<li>Exposure to NIST and/or other security frameworks </li>
<li>Experience in working with geographically disbursed remote users and offices </li></ul>
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<i>As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.</i>
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<i>Braun Intertec strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email <a>hrhelp@braunintertec.com</a>.</i>
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<i>As an Equal Opportunity Employer, Braun Intertec is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us at <a>hrhelp@braunintertec.com</a>. In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</i>
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Refer to ID R3496-2314 when applying |
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