Job Description
GENERAL PURPOSE OF THE JOB:
The Program Administrator supports the National Account Team Lead and other Program Managers in a behind-the-scenes role. The Program Administrator should be a detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing the day-to-day requirements outlined by the National Account Team Lead and/or the Program Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Writing proposals for customer accounts.
Understanding customer-specific requirements (applicable discounts, labor/material break out, taxes, etc.)
File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity.
Understanding different labor rates for each WTI region(s).
Understanding different WTI service types and how they are priced.
Managing multiple leak response programs.
Tracking leak calls and WTI service response times.
Managing subcontractor invoices and completing paperwork.
Working with regional administrators to re-dispatch leak calls, get progress updates, etc.
Working with WTI technicians to request NTE increases on individual leak responses if applicable.
Tracking and invoicing leak service calls.
Delivering invoices to customer-specific locations (work order systems, customized email addresses, etc.)
Tracking inspection programs.
Working in internal systems to track roof inspection data.
Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion.
Maintain a weekly schedule for WTI field technicians and Program Manager (to share with customers).
Inputting budgets, editing, and categorizing recommendations from WTI field technicians.
Submitting reports and files for internal quality control.
Editing reports as needed based on feedback from quality control personnel.
Delivering reports to the Program Manager/customer.
Customer portals
Updating customer work order status with ETA
Updating customer invoice system with Invoice
Special Project Assignments
Be accountable for managing your day based on tasks set forth by the Program Manager.
OTHER SKILLS AND ABILITIES:
Excellent verbal and written communication skills, including facilitating professional presentations.
Able to work and communicate with all levels of management.
Computer proficient in Microsoft Office Suite - Excel, Word, PowerPoint, and Visio- Adobe, Smartsheet, SAP, etc. (Experience with SAP Accounting is preferred.)
Must have proficient organizational and problem-solving skills, multi-tasking, and be adaptable to change.
Must be able to work effectively independently or in a team environment.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
