WI3671440

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: , is a division of the Agfa-Gevaert Group which is
headquartered in Mortsel, Belgium and traded on Euronext Brussels
(AGFB). At Agfa HealthCare, we support healthcare professionals across
the globe to transform the delivery of care. Our focus is 100% on
providing best-of-suite Imaging IT software solutions that enable
secure, effective and sustainable imaging data management. From product
development to implementation, our unified Enterprise Imaging Platform
is purpose-built to reduce complexity, improve productivity and deliver
clinical value. We use our proven track record as an innovator, our
in-depth medical knowledge and our strategic guidance to help healthcare
providers achieve their clinical, operational and business strategies.
The Customer Support Analyst, Tier 1 will consult with users to provide
remote technical support and services. The Customer Support Analyst,
Tier 1 will use a wide variety of systems analysis techniques and
procedures as well as creativity and latitude to resolve customer issues
and requests. Job Duties & Accountabilities: Provide telephone and
remote access, consultation and technical expertise to Agfa customers,
Field Engineers, Sales and Implementation Teams. Utilize support
software for call logging and tracking. Document solution and resolution
steps in product knowledge database to ensure problems and solutions are
communicated to all necessary service organizations. Manage escalations,
complaints to Level 2 and Development, and follow through as point of
contact to higher level support teams. Attend Agfa product-training,
underlying technologies courses and maintain an expert working knowledge
of targeted products and solutions. Document solution and resolution
steps in product knowledge database to ensure problems and solutions are
communicated to all necessary service organizations. Participate in
visits to customer sites. Principal Accountabilities for: Ensuring a
high customer satisfaction rate Timely handling of incidents according
to Agfa\'s policies and processes Being knowledgeable and up to date on
latest versions of our own products & solutions, underlying platforms
and relevant 3rd party products Meeting/respecting SLA-requirements
defined in the Service Level Agreements (SLA) Other: This description is
not intended to be an exhaustive list of responsibilities for this
position. As such, additional activities not listed here may be
involved, and other duties as assigned by management may be required of
the incumbent. Education: Bachelor\'s Degree in Computer Science and/or
Information Systems or an equivalent combination of education and
experience. Experience : Technical and practical knowledge of
IT-Infrastructure Solutions (such as data base solutions, different
operating\... For full info follow application link. Agfa HealthCare
Corporation is an Equal Opportunity Employer of
Minorities/Women/Individuals with Disabilities/Protected Veterans.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F19401A42E224361