6 results for Sr Customer Service Representative in Lexington, KY
Customer Service Representative<p>Robert Half looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. In this position, you will play a key role in delivering exceptional service to clients, handling reservations, and resolving inquiries efficiently. If you excel in communication and enjoy working in a fast-paced environment, this opportunity is perfect for you. These are 2nd and 3rd shift positions. </p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming and outgoing calls with professionalism and within department goals.</p><p>• Process reservations accurately and in a timely manner, ensuring all client details are correctly entered into the system.</p><p>• Address and resolve customer inquiries effectively while maintaining clear communication with clients and internal departments.</p><p>• Document client needs and issues using proper grammar and clear notation.</p><p>• Manage assigned tasks promptly and meet deadlines consistently.</p><p>• Collaborate with team members to identify and address challenges.</p><p>• Adapt to new systems and processes as required.</p><p>• Uphold high standards of punctuality, responsibility, and initiative.</p><p>• Perform additional duties as assigned to support department goals.</p>Second Shift Customer Service Representative<p>Robert Half is seeking a reliable and customer-focused Second Shift Customer Service Representative to join our client's team and provide exceptional support during non-traditional hours. As a key point of contact for customers, the ideal candidate will excel at problem-solving, managing inquiries efficiently, and ensuring a positive customer experience. This role is ideal for individuals who enjoy working in the later part of the day and can thrive in a fast-paced environment with a variety of customer needs.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Support:</strong> Respond to customer inquiries via phone, email, or chat in a prompt and professional manner during second shift hours 2PM - 10:30PM *Must be able to train during first shift hours for the first few weeks.</li><li><strong>Problem Resolution:</strong> Investigate and resolve customer issues effectively, providing clear and accurate information while ensuring satisfaction.</li><li><strong>Documenting Interactions:</strong> Record customer interactions and outcomes in the appropriate systems to ensure accurate records and data tracking.</li><li><strong>Product/Service Knowledge:</strong> Maintain up-to-date knowledge of the company's products, services, policies, and procedures to answer inquiries accurately and efficiently.</li><li><strong>Escalation Management:</strong> Identify issues that require escalation and coordinate resolutions with other departments or management when necessary.</li><li><strong>Team Collaboration:</strong> Work collaboratively with team members to share insights, maintain consistency in service delivery, and support organizational goals.</li><li><strong>Shift Coverage:</strong> Ensure timely and efficient coverage of incoming requests and assist in creating coverage plans during peak hours or shifts.</li></ul>Customer Service Representative<p>Robert half is looking for a motivated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. In this Contract-to-Permanent position, you will play a key role in ensuring exceptional service experiences for our clients within the hospitality industry. If you thrive in fast-paced environments and enjoy problem-solving, this role is an excellent opportunity to showcase your skills and grow professionally.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls and handle outbound communications while meeting departmental performance goals.</p><p>• Process and complete reservations accurately and efficiently, adhering to organizational standards.</p><p>• Input reservation details into the system with precision to ensure seamless service delivery.</p><p>• Communicate client concerns and issues clearly and professionally with relevant departments.</p><p>• Use proper grammar and clear communication to document client needs and resolve inquiries.</p><p>• Start tasks promptly and deliver work on time to maintain operational efficiency.</p><p>• Adapt to additional duties and responsibilities as assigned by management.</p>Customer Service Representative<p>We are looking for a dedicated Customer Service Representative in Louisville, Kentucky. In this role, you will play a vital part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate records. This is a contract to hire position offering the opportunity to work in a collaborative and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle customer orders, including processing, entry, and ensuring timely communication regarding their status.</p><p>• Address price adjustments and ensure clear correspondence with customers regarding any changes.</p><p>• Maintain up-to-date customer records, including address updates, pricing information, and delivery instructions.</p><p>• Build and sustain positive relationships with team members and provide support to sales staff to enhance customer satisfaction.</p><p>• Coordinate with the shipping department to ensure orders are sent within required timeframes.</p><p>• Process product returns promptly and in accordance with established procedures.</p><p>• Deliver order acknowledgments to customers and ensure all required information is communicated.</p><p>• Manage customer master data within systems, ensuring profiles are accurate and current.</p><p>• Perform additional tasks and responsibilities as assigned to support team objectives.</p>Customer Success Specialist<p>Robert Half offering a permanent employment opportunity for a Customer Success Specialist in Lexington, Kentucky. The role involves working within the insurance services industry, using various software programs. </p><p><br></p><p>This position is in Lexington, and it is a 4 day a week rotating schedule. Standard first shift hours 8-5</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to customer inquiries related to property and casualty policies through call-ins and walk-ins</p><p>• Accurately process customer data changes such as address and phone number updates using the company's system</p><p>• Assist in setting up new accounts for walk-in customers</p><p>• Handle approximately 30 customer calls per day, with the capacity for more or less depending on daily needs</p><p>• Maintain accurate records of customer interactions and transactions</p><p>• Recognize and transfer potential sales leads and other opportunities to the sales team</p><p>• Communicate updates and needs from underwriters to clients, including explaining changes in deductibles</p><p>• Transfer call-ins for claims to the claims department after collecting basic client information</p><p>• Provide excellent customer service by maintaining a calm and collected demeanor during client interactions</p><p>• Utilize computer programs, CRM, and other software to perform data entry tasks and manage client conversations.</p>Customer Experience Specialist<p>Robert Half is looking for a dedicated Customer Experience Specialist to join a team in Nicholasville, Kentucky. This Contract-to-Permanent position is ideal for an organized, detail-oriented individual who is passionate about providing exceptional customer support to small manufacturing clients. You will play a key role in ensuring customer satisfaction through effective communication, accurate data management, and collaborative teamwork. Apply today to be considered! </p><p><br></p><p>Responsibilities:</p><p>• Process customer orders efficiently, ensuring accuracy and timely confirmation.</p><p>• Maintain and update detailed reports and spreadsheets to support departmental operations.</p><p>• Manage electronic and paper filing systems to ensure records are organized and accessible.</p><p>• Collaborate with team members to address and resolve customer-related issues.</p><p>• Communicate effectively with customers, colleagues, and other departments to facilitate smooth operations.</p><p>• Participate in projects and provide consistent focus on enhancing the customer experience.</p><p>• Assist in creating and maintaining strong working relationships with customers and team members.</p><p>• Represent the customer service team in internal meetings or customer calls when necessary.</p><p>• Perform data entry for customized customer orders with a focus on precision and attention to detail.</p><p>• Take on additional duties as assigned by the manager to support the department.</p>