| Essential Duties/Responsibilities: | Answer inquiries from a variety of internal and external customers, provide explanation and interpretation of departmental policies and procedures, and assist in answering questions.
Assist in the development of training, educational, and informational materials for University staff and customers associated with the computerized maintenance management system software.
Assist students in obtaining plans, drawings, etc. for classroom usage.
Interview, hire, train, and supervise non-bargaining unit clerical and student employees.
Instruct students and patrons on the proper use of submitting requests for service and utilizing the CMMS system.
Inventory and order supplies utilizing pcard for transactions and processing required paperwork.
Must be able to multi-task and perform duties simultaneously during stressful situations and be able to efficiently deploy resources in routine and emergency level instances.
Perform a variety of office support duties such as development of forms, letters, answering phones, recordkeeping, etc.
Monitor and process expenses and travel in Concur and AiM.
Establish and maintain filing and record keeping systems both physically and electronically.
Perform independent receptionist duties including greeting students, faculty, visitors, vendors, contractors, and staff by providing required assistance, answering routine inquiries, and scheduling appointments, meetings, and verifying classroom availability for scheduling work order requests and non-routine correspondence for review and approval of supervisory staff.
Prepare reports on various issues, such as work orders, workload, etc. for assigned areas utilizing computer software programs such as word processing, spreadsheets, database and file management.
Provide accurate information regarding work order system to WCC customers. Assist in troubleshooting customer problems. Answer WCC telephones at peak levels or when other assigned employees are not available.
Regularly deal with sensitive and confidential matters. Responsible for maintaining the confidentiality of designated information.
Review and interpret incoming mail and assemble files and other related materials to facilitate response by Facilities Management supervisors.
Work with computerized maintenance management work order system and input work orders and schedule as needed.
Contact office, agencies, vendors, students, parents, clients, and customers reg
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