Customer Service Representative - 25501
 

DESCRIPTION/RESPONSIBILITIES:
We are currently seeking a Customer Service Representative. This position would be located onsite in our Philadelphia, PA branch office. 

Responsibilities
We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.  Excellent communication and problem-solving skills are crucial to our business.

We Offer… 
 * Competitive Compensation 
 * Overtime Pay 
 * Award-wining Company Paid Training
 * Comprehensive benefit package that includes medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more! 
 * Paid Time Off (Holiday/Vacation/Sick) 
 * Paid Training/Industry Orientation 
 * Opportunities for Growth, Development, and Advancement 

What You’ll Be Doing: 
 * Provide exceptional customer service and a quality experience to internal and external clients  
 * Prioritize, plan and complete daily tasks, special projects, and assignments 
 * Facilitate accounts receivable and collection efforts  
 * Manage administrative requests and tasks 
 * Provide proactive customer follow-up in a timely manner 
 * Deliver accurate service and sales information 
 * Maintain accurate records utilizing customer service software applications 
 * Respond to leads and referrals 
 * Partner with management to manage expectations and meet deadlines 
 * Assist in scheduling of service routes 
 * Produce accurate and timely reports  
 * Ensure that work is complete and results are satisfactory  
 * Assist in training of new team members as requested/needed 
 * Demonstrate strong attention to detail and accuracy 

Qualifications
 * High school degree or equivalent 
 * Must be 18 years of age 
 * Excellent phone etiquette and friendly, professional demeanor 
 * Strong organizational skills and ability to manage multiple priorities, i.e. multi-task 
 * Knowledge of MS Office environment with Word, Excel, and Outlook proficiency 
 * Knowledge of customer service principles and best practices 
 * Excellent written and verbal communication 
 * Ability to work in a high volume, fast paced environment 
 * Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers 
 * We require successful submit of background check and drug screen

Salary Range: $41,000.00 - $62,000.00 per year

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity