WI3809924

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: Job Description At Terso, we strive to be pioneers in
RFID technology and provide the perfect inventory management solution
for our customers. This requires an incredible team comprised of
individuals whose talents are unmatched and who all aim to achieve
astounding things. What we do is important, but who we are is essential.
Our Customer Success team plays a critical role in implementing our
existing and custom solutions. If you love solving problems on the fly
and building relationships with others, please apply. This is an
exciting opportunity to join our dynamic team as a Customer Operations
Coordinator. JOB OBJECTIVE: The Customer Operations Coordinator reports
to the Manager, Customer Operations as a key position within our
Customer Success Team where our vision is to partner with our customers
and act as one team. One team where our customers\' successes are our
own, and our employees are empowered to create exceptional customer
experiences. The Customer Operations Coordinator acts as a key resource
in the ongoing operations of the customer success department. This role
works closely with all members of the customer success department, as
well as cross-functionally with production, shipping, procurement and
sales to offer support and troubleshooting to resolve internal and
external problems. This position also helps in driving efficiencies,
quality and continuous improvement to the overall operations of the
Customer Success Department. CORE DUTIES: Customer Service and Support
Responsibilities 1. Support Customer Success Managers with order
processing, customer correspondence and other ad hoc reporting or
customer needs to ensure customer success and satisfaction. a. SO/Quote
Creation i. Accessories ii. Tradeshow Orders iii. Units / Professional
Services - when CSM is out b. CS Inbox & Order Inbox i. Logistics
Troubleshooting ii. Looping in correct people for customer questions
iii. Asset information and Shipping Details (Units and Accessory Orders)
iv. Customer Inquiries v. Asset information vi. Shipping Information
vii. Shipping Delays viii. Order Delays ix. Order correspondence 2.
Process returns, obtain approvals and any other necessary information
related to the return. a. RMAs i. SharePoint ii. Available dates iii.
Communicating with customers iv. Communicating with Production v.
Managing uncompleted b. SRTs i. Creation ii. Communicating with
Production iii. Working with Accounting for cleanups 3. Demonstrates a
high level of emotional intelligence and builds trust with partners, end
users and team members. Prioritizes relationships and customer success
and actively\... For full info follow application link. Diversity is
important at Promega. We are proud to be an Equal Opportunity Employer,
and make employment decisions without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, veteran
status, disability, or any other protected class. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/6E751E1748664531 Qualified females,
minorities, and special disabled veterans and other veterans are
encouraged to apply.