To stay informed about new openings: Join our talent community
JOB SNAPSHOT
Operational Excellence Sr. Analyst (UK Shift)
Taguig, PH
The Role
Data Analysis and Dashboarding
- Collect, validate and analyse data from various sources to measure and monitor the performance of Outsourcing GB processes and functions
- Use data analysis and visualisation tools, such as Excel, Power BI, etc., to present data in a clear and compelling way
- Create and maintain dashboards and reports to provide visibility and insights on key metrics, trends, issues and opportunities
- Provide data-driven recommendations and feedback to the Operational Excellence Lead and other stakeholders to support decision making and improvement actions
- Analyse complex datasets and identify patterns, correlations, anomalies and insights that can inform business decisions and actions
- Create and automate reports and dashboards that can be easily accessed and updated by the relevant stakeholders and users
Continuous Improvement Projects
- Lead and/or participate in improvement projects, using Lean or other methodologies, to deliver process efficiencies, quality enhancements, cost savings and customer satisfaction
- Apply problem-solving and root cause analysis techniques to identify and address process gaps and issues
- Design and implement process improvements, ensuring alignment with the operational excellence standards and best practices
- Monitor and evaluate the impact and sustainability of improvement projects, using data and feedback
- Coach and mentor other team members and stakeholders on continuous improvement tools and techniques
Change Management and Communication
- Support the Operational Excellence Lead in developing and executing the change management and communication plan for the operational excellence agenda and the move to the target operating model
- Engage and collaborate with internal and external stakeholders, across different geographies, to understand their needs, expectations and feedback
- Develop and deliver engaging and professional communications, using various channels and formats, to inform and influence stakeholders on the operational excellence initiatives and outcomes
- Facilitate and participate in workshops, meetings, presentations and other forums to share best practices, lessons learned and success stories
- Create highly presentable and polished PowerPoint presentations that can effectively communicate the key messages and findings of the data analysis and improvement projects
- Present at a high level and gain buy-in from key stakeholders on the value and benefits of the data analysis and improvement projects
The Requirements
Knowledge:
- 5+ years of work experience working as part of a Continuous Improvement/Operational Excellence/Lean Team within the service sector
- Bachelor’s degree or equivalent in a relevant field, such as business, engineering, statistics, etc.
- Data analysis and dashboarding tools and techniques, such as Excel, Power BI, Tableau, etc.
- Continuous improvement methodologies and tools, such as Lean, Six Sigma, etc.
- Understanding of change management and communication principles and practices
- Awareness of the Outsourcing GB functions, processes and systems
Skills:
- Excellent analytical and problem-solving skills, with the ability to interpret and present data in a meaningful way
- Effective project management and organisational skills, with the ability to plan, execute and monitor multiple projects simultaneously
- Impressive communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
- Customer focus and service orientation, with the ability to deliver high-quality solutions that meet customer needs and expectations
- Self-motivated and proactive, with the ability to work independently and as part of a team
- Flexible and adaptable, with the ability to cope with change and ambiguity
- Creative and innovative, with the ability to generate and implement new ideas and solutions
- Proven track record of calculating and delivering FTE savings across multiple locations in a global professional services organisation
People Skills:
- Relationship building aptitude to develop productive working relationships with internal and external stakeholders
- Effective influencing skills to support others with the adoption of change and improvement actions
- Team player; able to work collaboratively and constructively with others
- Self-development; committed to continuous learning and improvement
- Coaching and mentoring; able to share knowledge and skills with others and support their development
WTW is an Equal Opportunity Employer
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
Posse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmThere are no upcoming events at this time.