Professionals in Deloitte’s Internal Services work in a wide range of careers—accounting, tax, in-house counsel, brand, design, HR, IT, technology development, and more—but we share a common purpose. We help Deloitte deliver measurable, lasting results for our internal stakeholders and make an impact that matters. Here are a few ways Internal Services fuels Deloitte’s ability to achieve its goals.
Recruiting for this role ends on March 21, 2025
Work you’ll do
The Manager will support in the following areas:
- Manage policy execution; ensuring a proactive and organized approach to achieve successful outcomes, leading to improved policy comprehension and compliance among professionals.
- Oversee and collaborate with other departments to enhance processes, systems, and compliance with US Firm’s administrative policies.
- Develop and maintain project plans, including scope, timelines, and resource allocation, to ensure timely completion of multiple high-profile strategic initiatives.
- Establish and maintain effective communication, ensuring that project status, progress, and any issues or changes are documented and conveyed to all relevant parties.
- Escalate issues with proposed recommendations to senior management when necessary.
- Perform research to ensure systems align with policies, identify potential risks, and develop mitigation strategies to reduce risk of non-compliance.
- Lead efforts to streamline processes and improve systems and operational efficiency, resulting in cost savings for the firm.
- Partner with various teams on policy development and implementation, focusing on solutions and continuous improvement.
- Offer insights to support decision-making around policy and/or process changes.
- Build long-term trusted advisor relationships with key stakeholders across the firm.
- Participate in training and development to educate team members and professionals.
- Assist direct reports with daily work planning by identifying and reprioritizing priorities.
- Manage team members virtually across various geographies.
- Foster a collaborative and productive team environment, providing mentoring, feedback, and professional development opportunities to direct reports.
The team
Policy Strategy & Compliance (PS&C) provides holistic policy management on strategy, governance, monitoring, and coordinated communication and support across the firm's Administrative Policy Releases (APRs). Our areas of focus include:
- Ensuring policy supports the firm's shared values and connects with in-flight initiatives.
- Establishing a policy community of stakeholders and SMEs to improve policy transparency and coordination.
- Evaluating and upgrading monitoring and reporting to identify and address areas for improvement.
- Enhancing and developing communications, trainings, websites, and apps to drive a meaningful user experience and enable compliance.
- Supporting acquisitions and geographic expansions with appropriate policies and protocols.
- Reviewing existing system functionality (e.g., DTE, A/P, etc.) and process guidelines, identifying and administering opportunities for system and process improvement, as well as opportunities to better connect our people to policies and protocols.
The ideal candidate will possess:
The ideal candidate will be inquisitive, analytical, and confident. Success will hinge on a genuine passion for challenging the status quo and process improvement, along with strong relationship-building, leadership, communication skills, and a robust network within the US Firm.
- Accountability for Results: Holds self and others accountable for ensuring that results are achieved; Seizes opportunities to produce results without direct supervision; Takes action on items beyond formal job responsibility; Sets high expectations for self and others.
- Communications: Strong communication skills, excellent interpersonal skills, both oral and written, and ability to create as well as deliver effective presentations.
- Creating Quality Deliverables: Establishes deliverable structure and content; Reviews deliverables of self and others to ensure that they meet client expectations; Implements and enforces high standards for quality deliverables.
- Problem Solving: Ability to work in a dynamic environment that requires critical thinking and strong analytical skills.
- Providing Exceptional Client Service: Manages self and others to provide exceptional client service by responding with a sense of urgency, practicality, accountability, and integrity.
- Decision-making: Decision-making skills, and ability to challenge, negotiate, and influence.
- Stakeholder Engagement: Engage with internal and external stakeholders to gather insights and feedback. Facilitate communication and collaboration between departments to ensure cohesive implementation.
- Developing thought leadership / innovative ideas: Generates innovative ideas that are sound and progressive; Challenges the status quo; Fosters creativity throughout area of responsibility.
- Leadership: Manages teams and possesses strong leadership capabilities, strong executive presence and organized and able to drive the productivity of others. Experience leading virtual teams.
- Motivating Others: Exhibits enthusiasm, positive professional attitude, integrity, reliability, and leadership.
Qualifications
Required:
- Bachelor’s degree in Finance or related subject
- Minimum of 5+ years of relevant operational experience
- Demonstrated accomplishments in the following areas:
- Project management
- Change management
- Business process improvement
- Limited sponsorship may be available.
- Advanced in Microsoft Office (Excel, PowerPoint, Outlook, Teams).
- Ability to travel 0-10 %, on average, based on the work you do and the clients and industries/sectors you serve.
Preferred:
- Advanced education degree
- Experience in a professional services firm
- Understanding of Firm’s policies, systems, and processes
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600 to $163,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
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