WI3639597

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: At Modine, we are engineering a cleaner, healthier
world. Building on more than 100 years of excellence in thermal
management, we provide trusted systems and solutions that improve air
quality and conserve natural resources. More than 13,000 employees are
at work in every corner of the globe, delivering the solutions our
customers need, where they need them. Our Climate Solutions and
Performance Technologies segments support our purpose by improving air
quality, reducing energy and water consumption, lowering harmful
emissions and enabling cleaner running vehicles and
environmentally-friendly refrigerants. Modine is a global company
headquartered in Racine, Wisconsin (USA), with operations in North
America, South America, Europe and Asia. For more information about
Modine, visit www.modine.com. Position Description: We are seeking a
highly skilled and detail-oriented Service Delivery Manager to join our
team. This position will report to the Global Director of Information
Security, CISO. You will play a critical role in designing,
implementing, maintaining and managing Modine\'s ITIL processes, ITSM
toolsets, Service Desk and Local Technical Support teams. Your expertise
will be essential in ensuring efficient and effective service delivery
to an organization\'s clients. You\'ll collaborate with cross-functional
teams, mentor junior engineers, and ensure the highest level of network
security. Key Responsibilities: Monitoring and managing desktop support,
IT services desk, and IT support functions to ensure optimal service
Maintaining high performance levels for service-related processes, and
implementing improvement activities wherever necessary Taking ownership
of critical incidents, coordinating with resolution parties, and
establishing effective communication between stakeholders for
post-incident reviews Ensuring that systems, procedures, and
methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the
scope of service delivery Taking accountability for service delivery
performance, meeting customer expectations, and driving future demand
Analyzing third-party as well as internal processes, and creating
strategies for service delivery optimization Ownership of implementing,
monitoring and enforcing critical ITIL processes within IT Managing our
strategic partner relationships to ensure quality delivery of IT
services Business Partnering Provide periodic review of operations
metrics to business\... For full info follow application link. Modine is
an Equal Opportunity Employer and Welcomes all Qualified Applicants!
EOE/Minorities/Females/Vet/Disability Modine provides a competitive
benefit package, which could include paid vacation, short term
disability, 401(k), health, dental, vision, life insurance, flex
spending benefits, tuition reimbursement, Health Savings Account and
much more. Human Resources will provide more detail upon your hiring.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/7C55AF72E187499E