WI3664946

1

Unspecified

20

JOB REQUIREMENTS: This position is responsible to provide excellent
customer service to external and internal customers. This position will
interact with all departments within the Company and a strong working
knowledge of the responsibilities of the various departments will result
in a successful Customer Service Representative. Primary duties
involve: 1) Answering incoming calls and determining appropriate action
required to satisfy the needs of external and internal customers; 2)
Documenting customer complaints and requests, follow-up issues, and
resolutions to ensure proper handling and closure of inbound calls; 3)
prompt, courteous and accurate dispatching of customer equipment repair
calls to the Field Service Techs and related proper record keeping of
such calls; and 4) ensure and drive efficient service dispatch through
proper Metrix processes and tools; 5) other duties as assigned by the
Customer Service Supervisor to support the Company\'s mission of
\"profitable growth through the sale and distribution of refreshing
beverages, innovative customer-focused marketing programs and superior
customer service\". Through superior customer service, the Customer
Service Representative can help the Company achieve its vision to be the
pre-eminent sales and distribution organization. REQUIREMENTS 1.Possess
excellent communication and interpersonal skills including persuasive
and diplomatic skills 2.Minimum of 3 years\' experience in a customer
service role and/or knowledge in beverage sales and beverage equipment
areas. 3.Must possess strong problem-solving and follow-up skills.
4.Excellent telephone etiquette and customer service skills. 5.Ability
to handle multiple projects and meets deadlines. 6.Strong organizational
skills and ability to sit for prolonged periods. 7.Excellent
understanding and use of Windows 10 and Microsoft Excel. 8.Ability to
speak, read, and write the English language. 9. Working knowledge of
Tel-Sell equipment and switchboard operation. 10. This is a very
fast-paced work environment. You must have excellent typing skills in
order to keep up with the pace of the work and your computer skills must
be superior. If you do not meet these requirements, please do not apply
for this position. We respond to all applicants once a hiring decision
has been made - please check your email regularly for communications
from us. Equal Opportunity Employer \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/5FF17494E2E94B76