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Desktop Administrator
Date Posted: 03/13/2024
Job #: 2990683
Location: Denver
Position Summary
The Desktop Administrator maintains and supports all end point devices,
desktop systems, and peripheral equipment enterprise wide in order to meet
the needs of the administrative, clinical, and research computer users at
National Jewish. This position assists customers with testing, analysis and
problem resolution for endpoint related technology through direct customer
support. In addition, the Desktop Administrator will serve as an escalation
point for issues from the first and second level support teams to assist in
more complex issue resolution. This position will also manage desktop
images, desktop patch management, support end point applications
(including Encryption), manage internal projects, and work as part of
larger project and problem resolution teams as a resource.
Essential Duties
Acts as an escalation point for 1st and 2nd level support personnel. Assist
1st and 2nd level support in resolving more complex issues.
Builds and standardizes desktop images and checklists to effectively manage
computing processes and needs of the National Jewish Health user community.
Supports and manages client technical applications and processes related to
computer management software, end point patch management software,
Enterprise Service Management system, configuration management database,
and others used by Information Systems to manage our end point computing
enviro
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