Review Vacancy
The date on which the vacancy post was submitted.Date Posted 01/14/25
The last date that applications will be accepted.Applications Due01/29/25
This is the unique identifier for this vacancy.Vacancy ID178326
Indicates whether if this vacancy posting is part of the NY HELPS Program.NY HELPYes
The agency in which the vacancy exists.AgencyTaxation & Finance, State
The job title for the vacancy.TitleBusiness Systems Analyst 2 (NY HELPS)
The job title for the vacancy.Occupational CategoryOther Professional Careers
The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit.Salary Grade23
The collective bargaining unit to which this vacancy is assigned.Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
The minimum and maximum of the salary range for this vacancy.Salary RangeFrom $84156 to $106454 Annually
Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time
This indicates the type of job, typically permanent, temporary, or provisional. 'Provisional' means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Permanent
Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0%
This provides information on the expected workweek. Workweek Mon-Fri
The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time.Hours Per Week 37.5
Workday
If checked, the agency allows flextime. Flextime allowed? No
If checked, this vacancy includes mandatory overtime. Mandatory overtime? No
If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No
If checked, this agency allows telecommuting for this position. Telecommuting allowed? Yes
The county in which the vacancy is located. County Albany
The street address where the vacancy is located. Street Address WA Harriman Campus Bldg. 8
The city where the vacancy is located. City Albany
The state where the vacancy is located (the default is New York). StateNY
The zip code where the vacancy is located. Zip Code12227
The duties that the incumbent of the vacancy will be expected to perform. Duties Description These positions will be assigned to the Processing and Shared Services Bureau. The incumbent may perform activities including but not limited to the following essential functions:?
• Gather business requirements and develop business requirement documents and other appropriate artifacts for new processes
• Document the as-is and to-be processes related to a complex system or function
• Monitor the systems daily to ensure they are fully operational
• Act as a liaison between program areas, external software developers, and Information Technology Services Staff
• Coordinate, track, and conduct continuous follow up on project tasks including those associated with annual cycle, enhancements and change controls
• Manage the movement of code to multiple environments and coordinate migration tasks with the software developer, program areas, and Information Technology Services Staff
• Communicate regularly and manage ad hoc requests with the program areas, Information Technology Services, and the software developer to ensure all issues are addressed timely and operations are running efficiently
• Analyze complex situations related to system defects and provide appropriate, logical solutions
• Assign and monitor the day-to-day tasks of subordinate staff
• Identify training gaps with staff and assist in the planning, development, and execution of training
• Review and provide guidance to staff on complex issues associated with unit tasks
• Analyze root cause, propose changes, and prioritize goals to identify and implement improvement opportunities
• Manage and perform testing of system changes that impact data or reports including the development of all the test cases and conditions, the testing execution of them, and the creation of defects when necessary
• Create or update documentation such as system requirements, training plans, system changes, or operational impact documents
• Assist unit staff, Information Technology Services, external software developers, and program areas to resolve network, server, security, database, system access, hardware, desktop software, virtual PCs, and similar type issues
• Manage and facilitate user access requests related to the paper returns processing systems
• Serve as the unit’s help desk coordinator which requires communication with various areas of the department as well as management of software testing to determine impact of IT changes
• Manage inventory of staff equipment as well as technology components used by the paper returns processing systems
• Make recommendations on the development and implementation of system changes.
• Travel may occasionally be required for this position. Incumbent must adhere to Department’s Travel policies.
• Adhere to the Department’s time and attendance rules and regulations. Perform with the highest level of integrity, acting within the Department’s code of conduct, state ethics laws and department policies.
The minimum qualifications required for this vacancy. Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Non-COMPETITIVE MINIMUM QUALIFICATIONS:
A bachelor’s or higher degree AND three years of business analysis* experience where your primary duty was performing three of the five following activities:
1. Using business analysis techniques to elicit requirements as the foundation for the solution to the organization’s business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions).
2. Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).
3. Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis).
4. Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.
5. Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.
Or B. a bachelor’s or higher degree AND possession of a Level 2International Institute of Business Analysis/Certification of Capability in Business Analysis (IIBA/CCBA) Certification** AND one year of business analysis* experience where your primary duty was performing three of the five activities listed above.
Or C. possession of a Level 3 International Institute of Business
Analysis/Certified Business Analysis Professional (IIBA/CBAP)Certification.
**Examples of non-qualifying experience include but ARE Not limited to:• Conducting or overseeing operational audits or audits of internal controls to develop audit reports and make recommendations to management regarding policies, practices, procedures and resources.• Responsibility limited to forms design and changes to forms.• Business related operational responsibilities, including serving internal and external customers, using a business system in the performance of daily operational duties, managing staff with business responsibilities, etc.• Information technology-related responsibilities such as hardware installation, network configuration, software administration and programming.• Development of instructional materials and classroom training.• Help desk duties including troubleshooting, resolving user issues, and providing customer service.
Competitive Minimum Qualification Eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.
Additional comments regarding the vacancy. Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively. We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.
New York State is an equal opportunity employer. It’s the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.
Note: Due to the nature of this position, newly hired employees will not be eligible to telecommute. After the specified training period, employees may be allowed to submit a telecommuting application in accordance with the Department’s policy and subject to management approval.
Some positions may require additional credentials or a background check to verify your identity.
The name of the contact person for this vacancy. Name Robert Carpinello
The telephone number to use for questions about this vacancy. Telephone 518-451-1561
The fax to use for this vacancy. Fax
Email address for emailing applications, or to ask questions about this vacancy. Email Address External.Application@tax.ny.gov
Address
The street address of the contact for this vacancy. Street W.A. Harriman State Campus
Building 9, Room 256
The city for the contact for this vacancy. City Albany
The state of the contact for this vacancy (the default is New York). State NY
The zip code for the contact for this vacancy. Zip Code 12227
Instructions for potential applicants.Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume and cover letter. https://www7b.tax.ny.gov/HELP/gateway/HELP.home