Senior Directeur - Senior Head Coach Service & Business HOI H/F

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Responsibilities :

People

• Store Athletes create the emotional connection to Nike and are our most diverse team. Lead, inspire and develop store teams through inclusion and culture of belonging in a safe environment
• Oversee from a strategic level the in-store recruitment, talent management and development process through a first-class training calendar
• Strong ability to build relationships with cross functional teams in EHQ and the League to transform the way we operate and deliver results by elevating the voice of our firstline
• Build a consistent partnership and effective communication plan between the business departments in the store (Front of House, CORE, VM&S and support functions)
• Partner with the Athletic Director on the strategy & execution of the store overall engagement

Business

• Deliver the vision and strategy for HOI in coordination with the Athletic Director, developing a digitally enabled ecosystem for consumers, increasing engagement and purchase frequency of our members to drive growth from an omni-channel lens
• Drive productivity, profitability & growth aligned with strategic goals, meeting store KPIs (Quarterly/Annual Budget/Forecast, UPT, AUR, CR, SPLH targets) whilst organizing resources to ensure  a premium consumer experience with innovative ideas
• Influence product assortment excellence, SKU productivity and commercial calendar alignment for HOI with the correct insights from store business Leaders
• Provide sub-league insights on retail performance, relevant market information, together with opportunities & challenges in order to drive business results
• Deep understanding & experience of retail business levers, operational excellence, visual merchandising and omni-channel services, including LP, HR and Facilities processes
• P&L management including control of payroll and inventory, EBIT tracking and WFM

Service

• Elevate the service offense at HOI with targets on CR%, Membership revenues and Linked Transactions. Supervision on Service & Consumer Engagement training will be key
• Solid record on creating end-to-end / pre-post purchase consumer experience journey
• Ability to lead through others to deliver a Home of Members proposition in store by creating unbreakable relationships with consumers led by diverse teams proactive engagement
• Deep understanding of consumer/member engagement drivers and how to leverage those to drive growth in an omni-channel retail environment

Requirements

• Fluent French and English. Other languages will be a plus
• More than 5 years’ experience in a similar retail environment or Flagship stores
• Team player with senior management experience: high turnover / large and diverse teams driven in high pace environment
• Strong people leadership experience – experience leading, inspiring and directing teams, leading through others to deliver business results
• Proactive problem solver with strong organizational skills
• Expert in retail KPIs and levers
• Strong skills with MS office pack
• Proven record of driving large teams on premium service delivery
• History of aesthetic understanding of product presentation excellence within high-end retail

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.