Develop, promote, and maintain a wide range of volunteer opportunities for the Victim Services Unit (VSU) in the Police Department; recruits, assigns and coordinates the training and use of volunteers and interns in the program; coordinates tasks and activities of volunteer/intern staff; works together with other departments and partnering agencies; and provides administrative support relative to assigned area of responsibility.
 

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Coordinate, plan, organize, and maintain the day-to-day operations of the VSU Volunteer/Outreach Program.   

Develop and implement the process for solicitation, identification and selection of volunteers for the program.  Refer qualified applicants for background investigation. 

Schedule, coordinate and conduct orientation, and training of volunteers. 

Assist in assembling and preparing the annual budget for assigned area; and, monitor expenditures against budget.  

Organize and participate in volunteer recognition programs and special events for crime victim awareness. 

Prepare informational and educational materials and plan and implement outreach to inform and educate potential volunteers regarding opportunities and requirements. 

Introduce volunteers to the department and specifics of the program; provide ongoing information regarding policies, procedures and regulations and conduct informational training sessions regularly. 

Review performance evaluations and/or complaints concerning volunteers; assist in counseling or providing additional training as necessary. 

Recommend and participate in the implementation of goals and objectives; establish schedules and methods for providing volunteer services; outreach and education; development and implementation of policies and procedures. 

Research information, prepare and make presentations to various educational, civic, business, government and service groups regarding the Victim Services Unit and issues relating to victimization.  

Attend and participate in a variety of boards, commissions, committees and professional group meetings. Prepare and present staff reports and other necessary correspondence. 

Maintain records and monitoring and evaluating activities such as monthly, quarterly and annual reports. 

Prepare and distribute quarterly newsletter for the Victim Services Unit.  This includes collecting relevant features, photographs, data and other information.   

Create a regular publishing schedule for Victim Services Unit social media content.  Ensure announcements, training opportunities, links to newsletter and awareness activities are posted to the appropriate department sites.   

Provide responsible staff assistance in the police department, relative to assigned area of responsibility. 

Perform related duties and responsibilities as assigned.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Principles and procedures for developing and implementing volunteer programs.
Principles and practices of recruiting, assigning, and evaluating the work of volunteer staff.
Effective interviewing, listening, and counseling skills.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
English usage, spelling, grammar, and punctuation.
Principles and procedures of record keeping.
Basic principles and practices of budget preparation and administration.
English usage, spelling, grammar and punctuation.
Customer service and public relations methods and techniques.
Pertinent federal, state and local codes, laws and regulations.
Dynamics of domestic violence, stalking, sexual assault, and familial violence.
Police practices and laws pertaining to stalking, strangulation, domestic violence, and sexual assault.
Community resources and the availability of those resources.
Characteristics of victims of crime.                   

Ability to:
Assist in the development and implementation of programs and utilization of volunteers.
Plan, organize, direct, review and evaluate the work of volunteers.
Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
Assist in recruiting, training and coordinating the work of volunteers.
Develop and administer the program budget.
Prepare and maintain accurate reports and records.
Prepare clear and concise reports, correspondence and other written materials.
Maintain confidentiality.
Interpret and explain Department policies and procedures.
Maintain accurate and complete files.
Respond to requests and inquiries from the general public.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work, including staff, other outside agencies, and the general public.
Prepare and present public presentations in an informative and comprehensible manner.
Participate in the development and administration of program goals, objectives and procedures.
Interpret and apply federal, state and local policies, codes, laws and regulations.
Interpret and explain various legal requirements and procedures.
Work in a team based environment in order to achieve common goals.
Work effectively in time-sensitive situations and meet deadlines.
Coordinate and process multiple tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
Completion of a high school diploma or equivalent.  

Experience:
Two (2) years of verifiable volunteer or paid experience with a public or community based service organization in program development or administration which has included experience coordinating, supervising or training volunteers.  One (1) year of college education (thirty (30) credits of college coursework in public or business administration, marketing, public relations, a social or behavioral science, or a closely related field) may be substituted for one (1) year of experience.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in an office and field setting with travel to various locations.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Local 39 Non-Supervisory
G19
Last Update: 8/2019
JD 11/2018