20 results for Bilingual Customer Service Representative in Reading, PA

Bilingual Customer Service Representative Robert Half is currently seeking a dedicated Bilingual Customer Service Representative to join a local team and ensure top-tier, multilingual support to their valued clients. Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat in both English and Spanish.</li><li>Provide accurate and timely information regarding products, services, and policies.</li><li>Resolve customer concerns and troubleshoot issues with a focus on delivering a positive customer experience.</li><li>Accurately document interactions and maintain customer records.</li><li>Collaborate with team members to improve processes and enhance customer satisfaction.</li></ul>

Customer Service Representative We're hiring a detail-oriented Customer Service Representative to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow. What You’ll Be Doing:<ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>

Customer Service Representative/Sales Coordinator Growing global organization located in the Philadelphia Suburbs seeks a Customer Service Representative/Sales Coordinator who can assist with order follow-up, provide administrative support, discuss price quotes, and assist with warehouse activities. This dual-role is also responsible for handling customer inquiries, coordinating logistics, maintaining accurate customer records and coordinating with internal departments to facilitate timely and accurate delivery of products and services. The ideal Customer Service Representative/Sales Coordinator must be detail-oriented, organized, possess great problem-solving skills, and have excellent verbal and written communication skills. What you get to do everyday· Initiate customer quotes from sales team· Maintain organized sales records· Process orders according to customer requirements· Contract Management· Provide customers with detailed order follow-up· Ensure efficient, timely delivery of products/services· Resolve customer complaints· Assist with monthly goal setting· Sales analysis reporting· Inventory analysis· Assist with auditing process· Provide administrative support as needed

Customer Service Representative / Account Management We are offering an exciting opportunity for a Customer Service Representative in Camp Hill, Pennsylvania. The Customer Service Representative will be instrumental in supporting customers and the sales team by processing and data entry of orders, creating purchase orders, maintaining customer records, managing customer inquiries and providing administrative support to the sales team. Responsibilities:• Efficient and accurate processing of customer orders and quotations• Ensuring customer satisfaction by responding to inquiries in a timely and detail-oriented manner• Liaising with suppliers and manufacturers to obtain product information, pricing, and availability• Maintaining customer records• Order entry and managing of credit memos• Collaborating with manufacturers to expedite orders when necessary• Assisting the sales team by tracking orders, managing delivery schedules, and responding to customer requests• Providing customers with product information, technical support, and recommendations• Assisting in the creation of sales materials and promotional campaigns with the marketing team• Provide administrative support to the sales and service teams

Customer Support Associate 🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟 Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for Entry-Level Customer Service Representatives at a company that values fresh ideas, a great attitude, and your long-term success. 📍 Location: Reading, PA💼 Type: On-site or Hybrid options available📈 Room to Grow: YES! What You’ll Do:<ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul>Why You’ll Love It Here:✅ Supportive team and hands-on training✅ Clear career path and promotions from within✅ Management Trainee track available for high-potential team members✅ Competitive pay and benefits✅ A company culture that celebrates fresh perspectives, personal growth, and your whole self

Customer Service Business Operations Support We are offering a long-term contract employment opportunity for a detail-oriented individual in the role of Customer Service Business Operations Support in Allentown, Pennsylvania. In this role, you will primarily serve as the contact point for critical business systems and applications that impact the daily operations of our customer service team. You'll work in collaboration with various teams, managing system configuration, optimization, and change management. Responsibilities: • Ensure the integration, optimization, and availability of a wide array of systems and applications • Work closely with Product teams to support the design, build, and testing of optimal solutions for systems and applications • Act as the frontline of support for the help desk, recognizing patterns in issues and translating them to developers • Configure, maintain, and govern select business systems, managing access to applications for customer service operations • Document, maintain, and govern configuration files and business system documentation and records • Collaborate with Product and IT teams to perform system maintenance, production incident problem management, and identification of root causes • Aid in the planning, evaluation, and implementation of functionality and features, including but not limited to IVR/ IVA Web email, Chat, SMS, 2-way Text, Speech Analytics, Bots, Agent CRM, Agent tools, and interaction routing strategies • Partner cross-functionally with Business and Product teams to build business application requirements for new systems and features, coordinate system testing, and ensure enhancements of systems and integrations run accurately and efficiently • Provide business support for applications, escalating issues as appropriate and monitoring escalations for timely resolution • Configure, monitor, report, and audit automated processes including outbound calling campaigns, email, and other communication channels to ensure systems and processes perform as expected and adhere to SLA agreements, State/Federal laws, regulations, and Customer Experience expectations.

Sales Support Coordinator We have partnered with a thriving, manufacturer on their search for an organized Sales Support Coordinator with strong administrative skills. As the Sales Support Coordinator, you will handle tasks such as: preparing reports, assisting the sales team on leads, researching product pricing, handling administrative duties, preparing sales presentations/proposals/contracts, coordinating the ordering process workflow, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Provide administrative support to sales team· Fulfill customer inquiries· Serve as liaison between sales team, clients, and internal departments· Manage and update customer accounts and CRM systems· Resolve pricing issues/errors· Build strong customer relationships· Review and analyze customer feedback· Track sales leads, monitor progress, and ensure follow-up· Provide customer quotes and pricing· Troubleshoot data performance inquiries

Customer Support Specialist Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving. What you get to do everyday· Fulfill customer inquiries· Account Management· Troubleshoot software/hardware issues· Build strong customer relationships· Review and analyze customer feedback· Execute remote desktop sessions for troubleshooting· Maintain customer accounts· Document hardware issues· Troubleshoot data performance inquiries· Complete the RMA process

Client Service Associate Stable client within the finance industry is looking to staff a tech savvy Client Service Associate who can assist with supporting marketing and business development goals. This role consists of providing excellent customer engagement by communicating pricing, quotes and order status to client, vendors and potential clients, entering data into the company’s ERP system, processing purchase orders, and monitoring inventory. The ideal Client Service Associate will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. How you will make an impact· Provide financial planning assistance· Assist with administrative support· Review and research financial data· Provide client/vendor support · Generate email correspondence· Document Management· Resolve transaction discrepancies

Collections Specialist Robert Half is seeking a dedicated Collections Specialist to join a team based in Philadelphia, Pennsylvania. In this Collection Specialist role, you will play a key part in managing the collection of outstanding accounts and ensuring adherence to organizational policies. This Collections Specialist position requires excellent communication skills, attention to detail, and the ability to work effectively with both internal teams and clients. If you are looking for an opportunity to get your career moving in the right direction, then click the apply button today. If you have any questions, please contact Robert Half at 215-568-4580 and mention JO#03720-0013216393. As a Collections Specialist your responsibilities will include, but are not limited to:• Conduct thorough searches using internal and external tools to gather client information necessary for effective collections. • Resolve customer billing issues by escalating complaints or concerns to management as needed. • Adhere to established company policies and guidelines throughout the collections process. • Prepare and submit regular reports on delinquent accounts, including updates on repayment progress. • Generate ad hoc reports and assist with additional tasks as assigned by the Controller. • Maintain accurate records of collection activities and client communications. • Provide exceptional customer service to clients while addressing payment-related inquiries. If you are looking for an opportunity to get your career moving in the right direction, then click the apply button today. If you have any questions, please contact Robert Half at 215-568-4580 and mention JO#03720-0013216393.

Collections Specialist Are you an experienced Collections Specialist ready to bring your expertise to a dynamic and reputable HVAC company in Wilmington, DE? We’re looking for a results-driven professional to join our team and play a pivotal role in maintaining financial health while providing exceptional service to our clients on a contract-to-hire basis! Why Work With Us?<ul><li>Reputable Organization: Be part of a trusted name in the HVAC industry, recognized for quality and excellence.</li><li>Career Growth: Opportunity to transition to a permanent role, with room for advancement.</li><li>Team Environment: Join a supportive team that values collaboration and innovation.</li></ul>Key Responsibilities:<ul><li>Manage and monitor accounts receivable to ensure timely collections.</li><li>Communicate with customers to resolve payment discrepancies and secure outstanding payments.</li><li>Collaborate with internal teams to address and resolve account issues.</li><li>Prepare and maintain detailed records of collection activities.</li><li>Provide exceptional customer service while balancing firm but professional collections practices.</li></ul>What We’re Looking For:<ul><li>Experience: 2+ years in collections or accounts receivable, preferably in a service-based industry.</li><li>Skills: Strong negotiation, communication, and problem-solving skills.</li><li>Tech-Savvy: Proficiency in accounting software and Microsoft Office Suite.</li><li>Team Player: Ability to work well independently and collaboratively.</li><li>Detail-Oriented: Keen attention to detail and ability to manage multiple priorities.</li></ul>Ready to make an impact?Apply now to become part of a company that values integrity, innovation, and excellence in every aspect of its business!

Customer Experience Specialist We are providing an opportunity for a Customer Experience Specialist to join a local team in HARRISBURG, Pennsylvania. This role ensures excellent service by supporting and engaging members and vendors through various channels like phone, email, and social media. This role involves maintaining accurate membership records, promoting programs and events, and assisting with administrative tasks to keep operations running smoothly. Key Responsibilities:<ul><li>Build strong relationships with members and vendors and support their needs.</li><li>Keep membership records updated and accurate in the database.</li><li>Assist with event planning, including registrations, attendee materials, and onsite support.</li><li>Promote educational events and help members with registrations and payments.</li><li>Perform financial tasks like payment processing and record keeping.</li><li>Support compliance activities, including audits and reporting.</li><li>Manage office supplies and maintain organizational databases for accurate records.</li></ul>

Collections Specialist Growing, Wilmington Delaware client seeks a thorough Collections Specialist. In this role you will handle customer payment discrepancies, accounts receivable identify outstanding debts, place collection calls, track customer credit worthiness, analyze and review customer invoices, and prepare repayment schedules. The successful Collections Specialist will also manage credit risk, maintain customer accounts, and assist with billing. If you are looking for a promising collections role with longevity, this may be for you! What you get to do daily· Manage credit and collection functions· Prepare customer invoices electronically· Monitor aging AR balances· Analyze, and review customer credit worthiness· Identify delinquent accounts· Ensure proper documents and agreements are on file· Perform payment reconciliations· Investigate and resolve discrepancies· Develop and schedule payment plans

Call Center Specialist Ready to turn your communication skills into a rewarding career? Join our fast-paced call center team where your talent for connecting with people meets endless opportunities for growth! We are looking for a dedicated Call Center Specialist to join our team in Wilmington, Delaware. This is a long-term contract position offering a unique opportunity to assist customers in resolving unclaimed property inquiries with professionalism and efficiency. Your role will focus on delivering exceptional service while navigating a high-volume call environment. Responsibilities:• Respond to customer inquiries related to unclaimed property, providing updates on claim statuses and clarifying required documentation.• Guide callers through the process of filing claims online and uploading necessary documents to support their claims.• Analyze and review documentation in proprietary databases to determine ownership evidence.• Escalate complex or unresolved issues to management as needed.• Maintain detailed and accurate call logs in the claims database, adhering to established procedures.• Identify and report patterns or recurring issues in customer inquiries to your supervisor.• Exhibit patience and professionalism when addressing caller concerns or issues.• Perform additional administrative tasks and support special projects as assigned. If you or anyone you know is immediately available for work and interested in learning more, don't wait and apply online today!

Front Desk Coordinator We are looking for a Front Desk Coordinator to join our team in the Greater Philadelphia Region. As the first point of contact for visitors and guests, you will play a key role in ensuring a welcoming and detail-oriented environment. This is a contract position that requires strong communication skills, exceptional customer service, and a high level of patience. What you get to do every single day:• Oversee the front desk operations to ensure smooth daily functioning.• Greet visitors and provide them with guidance or assistance as needed.• Address guest inquiries and resolve escalations with care and expertise.• Operate the intercom system and screen visitors who do not use the designated app for building access.• Maintain organized records and files to support administrative tasks.• Collaborate with team members to ensure a seamless guest experience.• Uphold business casual attire standards, excluding sneakers, to represent the company appropriately.• Utilize Microsoft Office Suite for day-to-day tasks and communication.

General Office Clerk We are offering an exciting opportunity for a General Office Clerk in Pedricktown, New Jersey. The successful candidate will be responsible for a variety of administrative and customer service tasks. This position is based in an office setting and it offers a long-term contract employment opportunity. Responsibilities:• Efficiently handle data entry tasks• Provide customer service by resolving customer inquiries • Process customer credit applications with accuracy • Ensure customer credit records are maintained accurately• Monitor customer accounts and take necessary actions• Utilize Microsoft Excel, Outlook, and Word to organize and manage data• Schedule appointments as required • Perform scanning and organizing of files • Undertake administrative assistance duties when needed• Handle shipping functions as per the company's procedures.

A/R Collections Specialist Global, manufacturer seeks a sharp, AR/Collections Specialist with strong billing and collections experience. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, prepare budget plans, arrange debt payoffs, distribute monthly delinquency notices, maintain sales tax certifications, and resolve billing and customer credit issues. This AR/Collections Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed. How you will make an impact· Create and maintain credit history records· Assist with administrative activities· Document daily collection activity· Complete collection effort calls· Identify delinquent accounts· Draft collection letters· Perform payment reconciliations· Assist with client credit inquiries· Apply daily cash receipts· Ad hoc projects

Collections Specialist Are you a problem-solver with a knack for numbers and strong communication skills? We're seeking a Collections Specialist to join a dynamic team and help manage accounts while building relationships that make a difference. If you thrive in a fast-paced environment and love turning challenges into results, this is the opportunity for you! This is a contract-to-permanent position ideal for professionals with a strong background in collections and customer service, particularly in high-volume call center environments. If you thrive in fast-paced settings and have a passion for resolving billing and credit issues, we encourage you to apply. Responsibilities:• Manage inbound and outbound calls to collect overdue payments and address customer inquiries.• Evaluate and resolve billing discrepancies to ensure accounts are accurately maintained.• Collaborate with customers to negotiate payment plans and resolve outstanding balances.• Maintain detailed records of all interactions and follow-ups in compliance with company policies.• Utilize Microsoft Excel to analyze account data and generate reports.• Work closely with internal teams to streamline collection processes and improve efficiency.• Provide exceptional customer service by addressing concerns professionally and promptly.• Monitor account statuses and escalate unresolved issues to the appropriate department.• Ensure compliance with credit policies and legal regulations during collection activities.

Medical Billing/Claims/Collections We are looking for a detail-oriented Medical Billing Specialist to join a team in King of Prussia, Pennsylvania. This Contract-to-permanent position offers an opportunity to contribute to accurate billing, claims management, and collections processes, ensuring families feel supported throughout their billing experience. You will play a vital role in maintaining compliance and optimizing revenue collection for services provided. Responsibilities:• Process and submit primary and secondary claims for both commercial insurance and Medicaid.• Investigate and resolve claim denials, performing appeals as necessary to ensure proper reimbursement.• Manage accounts receivable by following up on claims through resolution, including correcting billing errors and addressing rejections.• Input and review billing data for accuracy, ensuring compliance with company policies and procedures.• Collaborate with the Billing Manager and clinic teams to ensure accurate and timely billing.• Track and verify Medicaid status for clients while maintaining relationships with payors to facilitate successful claims processing.• Assist intake teams with Medicaid documentation for new clients and those requiring reassessment.• Utilize various insurance portals and systems, including Waystar, to handle denial responses and claims follow-ups.• Ensure adherence to compliance standards in all billing and collections activities.• Perform other tasks as assigned by the Billing Manager or Director.

Collections Specialist We are looking for a dedicated Collections Specialist to join our team in Swedesboro, New Jersey. This long-term contract position is ideal for someone with expertise in accounts receivable and collections processes, who thrives in a fast-paced environment. The role requires a detail-oriented individual capable of managing financial operations effectively while maintaining excellent communication with clients. Responsibilities: • Oversee and manage accounts receivable processes, including tracking outstanding payments and reconciling accounts. • Handle inbound calls, addressing payment inquiries and resolving issues promptly. • Utilize accounting software systems and CRM tools to maintain accurate financial records and streamline workflows. • Administer billing functions by generating invoices and ensuring timely payment collections. • Conduct claim administration tasks, including verifying claims and coordinating necessary follow-ups. • Execute collection processes effectively, contacting clients to arrange payments and negotiating solutions. • Collaborate with internal teams to ensure seamless financial operations and adherence to company policies. • Analyze financial data using tools such as Epic Software to identify trends and improve collection strategies. • Prepare detailed reports on collection activities and accounts receivable metrics. • Assist in implementing best practices for improving efficiency within the collections department.