25 results for Call Center Agent in San Diego, CA

Customer Service Representative Our client is a growing company committed to delivering exceptional service and value to its customers. Known for its dedication to customer satisfaction and operational excellence, the company is seeking a friendly, efficient, and solution-oriented Customer Service Representative to join its team. The Customer Service Representative will act as the first point of contact for customers, providing information, resolving issues, and ensuring a positive customer experience. The ideal candidate is patient, empathetic, and enjoys problem-solving in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a prompt and professional manner</li><li>Resolve product or service concerns by clarifying the customer’s issue, determining the cause, and identifying the best solution</li><li>Document customer interactions and maintain accurate records in the system</li><li>Collaborate with internal departments to resolve complex customer issues</li><li>Provide product/service information and guidance to customers</li><li>Follow communication procedures and guidelines to maintain consistent service quality</li><li>Escalate unresolved issues to appropriate teams when necessary</li></ul>

Customer Service Representative Our client is committed to delivering exceptional service and support to our customers. We pride ourselves on creating a positive customer experience and maintaining a team-oriented, respectful work environment. We are looking for a dedicated Customer Service Representative to join our growing team. As a Customer Service Representative, you will be the first point of contact for our customers, providing prompt, helpful, and courteous assistance. You’ll play a key role in resolving issues, answering inquiries, and ensuring customer satisfaction across multiple channels. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Provide accurate information about products, services, and policies</li><li>Resolve customer complaints or concerns efficiently and professionally</li><li>Document customer interactions and maintain detailed records</li><li>Process orders, returns, and account updates as needed</li><li>Collaborate with internal departments to ensure customer needs are met</li><li>Stay up to date on company offerings and procedures to provide informed support</li></ul>

Customer Care Representative Our client in San Marcos is hiring a dedicated and detail-oriented Customer Care Representative to provide an outstanding experience for their customers. If you enjoy troubleshooting, answering customer inquiries, and finding solutions, this role is an excellent fit. Key Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and live chat inquiries from customers in a timely manner.</li><li>Resolve customer issues and questions about products, services, or orders with professionalism and accuracy.</li><li>Process orders, returns, and exchanges, ensuring customer satisfaction throughout the process.</li><li>Document interactions thoroughly in the CRM system and ensure follow-up actions are completed.</li><li>Identify opportunities to upsell and cross-sell products and services to increase customer engagement.</li><li>Collaborate with internal teams, such as sales and operations, to resolve issues and enhance processes.</li></ul>

Call Center Specialist Embark on an exciting opportunity as a Call Center Specialist for a leading healthcare support company in San Marcos, CA. In this role, you’ll combine problem-solving skills with exceptional communication to deliver outstanding customer service. If you thrive in a fast-paced environment that centers on creating positive customer experiences, apply now! Key Responsibilities:<ul><li>Handle inbound calls from patients, providers, or partners, addressing inquiries about health services, billing, or other concerns promptly.</li><li>Resolve customer issues by identifying solutions, escalating cases when necessary, and following up to ensure satisfaction.</li><li>Accurately document all interactions in the company’s CRM software, ensuring case notes are complete and actionable.</li><li>Monitor ticket completion metrics and meet daily performance goals, such as first-contact resolution (FCR) and customer satisfaction (CSAT).</li><li>Educate customers on program offerings, policies, and options, fostering greater service value and trust.</li><li>Participate in monthly training sessions to stay updated on new procedures, software enhancements, and product offerings.</li></ul>

Customer Experience Specialist We are looking for a compassionate and dedicated Customer Experience Specialist to join a wonderful non-profit in San Diego, California. In this Contract-to-Permanent role, you will play a vital part in connecting individuals with essential services and support, helping to strengthen communities and improve lives. If you are passionate about providing exceptional service and making a meaningful impact, we encourage you to apply. Responsibilities:• Respond to incoming calls and inquiries, offering accurate information, referrals, or assistance based on client needs.• Accurately document all client interactions in web-based systems in a timely manner.• Stay informed about available services, programs, and resources to provide up-to-date information to clients.• Work collaboratively with internal teams to address and resolve client concerns effectively.• Deliver exceptional customer service by maintaining an attentive and empathetic tone in all interactions.• Utilize various computer programs, including CRM systems, to manage and track client information and service delivery.• Assist with billing or benefit-related questions to ensure clients receive accurate information.• Handle customer concerns efficiently, ensuring a positive resolution to their inquiries or issues.• Support the team in maintaining compliance with organizational standards and protocols.• Adapt to evolving systems or processes to enhance service delivery as needed.

Non-Profit Customer Experience Specialist We are looking for a dedicated Customer Experience Specialist to join our mission-driven non-profit team in San Diego, California. In this role, you will serve as a vital link between individuals and the services they need, ensuring compassionate support and accurate information delivery. This role will sit out of a fast-paced call center and will require the ability to conduct emotionally challenging conversations. We are offering this as a Contract-to-Hire position with long term hire after a contract period of 6 months. This will be a fully onsite position with an assigned 8 hour shift between the hours of 7:00am-5:30pm Monday through Friday. Upon hire and proven performance standards after 6 months, there is opportunity for a hybrid schedule with 3 days remote, and 2 in office along with a full benefits package. If you are passionate about working in social services and the opportunity to make a meaningful impact in the community, then this position is for you. Responsibilities:• Respond to incoming calls and inquiries, providing accurate information, referrals, and assistance based on client needs.• Record all client interactions promptly and precisely in web-based systems to maintain accurate documentation.• Stay informed about current services, resources, and programs to offer effective guidance.• Collaborate with colleagues and internal teams to address client concerns and ensure their needs are met efficiently.• Deliver exceptional customer service in every communication, maintaining professionalism and empathy.• Utilize multiple systems, including CRM platforms such as Salesforce and other software tools, to manage client data and communication effectively.• Assist clients in navigating billing, benefit functions, and other service-related processes.• Monitor call metrics using performance tools and meet metric quotas• Uphold the organization’s mission of compassionate outreach and equitable support in all interactions.

Customer Service Representative Overview: Robert Half is partnering with a compassionate and impactful nonprofit organization to identify a Customer Service Representative who is dedicated to supporting individuals in need. This role is ideal for someone who is naturally empathetic, skilled in navigating difficult conversations, and driven by a desire to serve others - particularly those facing barriers related to housing, healthcare, employment, or crisis intervention.Key Responsibilities:<ul><li>Serve as the first point of contact for clients seeking resources or support, providing a welcoming and respectful experience.</li><li>Handle high-volume inbound inquiries by phone, email, or in-person, often involving sensitive or emotionally charged topics.</li><li>Actively listen to understand client concerns, demonstrating empathy, patience, and cultural sensitivity at all times.</li><li>Accurately assess client needs and refer to the appropriate internal program, case manager, or community resource.</li><li>Maintain detailed, confidential case notes in the organization’s CRM or client database.</li><li>Support intake and follow-up processes to ensure clients receive timely and complete assistance.</li><li>Work collaboratively with cross-functional teams to help deliver wraparound services.</li><li>Uphold organizational values of equity, dignity, and service in every interaction.</li></ul>

Customer Service Representative If you’re passionate about helping others and want to make a difference in the healthcare industry, this opportunity is for you! Our client in Oceanside is looking for a Customer Service Representative to join their team. In this role, you will assist patients and caregivers, streamline communication processes, and play a critical role in delivering exceptional health-related services. This is your chance to bring compassion, empathy, and technical skills to an environment where human connection matters the most. Key Responsibilities:<ul><li>Serve as the first point of contact by helping patients with inquiries, appointment scheduling, and follow-ups.</li><li>Provide comprehensive assistance to patients regarding benefits, billing, and healthcare services.</li><li>Document all patient interactions accurately in the electronic medical records (EMR) system.</li><li>Resolve patient issues efficiently and escalate healthcare concerns to the proper team for resolution.</li><li>Work with internal medical teams to provide accurate information while ensuring compliance with HIPAA and other healthcare standards.</li><li>Play an integral role in contributing to the positive culture of patient care and building trust with each interaction.</li></ul>

Customer Service Representative We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This Contract-to-permanent position offers an opportunity to work in the health and biotech industry, providing exceptional service to clients and stakeholders. You will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining efficient communication. Responsibilities: • Address customer inquiries and concerns promptly, ensuring a seamless resolution from start to finish. • Coordinate with internal departments to follow up on customer issues and provide timely updates. • Utilize multiple internal systems to manage orders, troubleshoot issues, and deliver high-quality customer service. • Identify and report service challenges or customer concerns to management for resolution. • Assist with special projects and tasks as assigned by leadership. • Maintain accurate and detailed records of customer interactions, orders, and resolutions. • Collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency. • Handle inbound and outbound calls, as well as email correspondence, to address customer needs. • Schedule appointments and manage order entries with precision and attention to detail. • Be prepared for occasional mandatory overtime as required by management.

Customer Relations Representative We are looking for a dedicated Customer Relations Representative to join our team in San Diego, California. In this long-term contract position, you will play a vital role in supporting administrative tasks and ensuring efficient communication with clients and internal teams. Your ability to handle multiple responsibilities with attention to detail will contribute to the overall success of the organization. Responsibilities: • Manage and produce timely copy work, ensuring distribution to the appropriate parties. • Review payment assignments to identify duplicates or redirect them to the correct claims. • Draft and prepare correspondence with attention to detail as required. • Organize outgoing mail for postal services with accuracy and efficiency. • Coordinate monthly supply orders and monitor inventory levels. • Collaborate with adjusters and medical professionals to transition injured workers to new primary treating physicians. • Communicate proactively with supervisors regarding workflow issues or concerns that may impact processes, insured parties, claimants, vendors, or the company. • Respond promptly to requests from both internal and external customers, providing assistance without requiring direct supervision. • Perform additional administrative support tasks as assigned. • Work collaboratively with team members to achieve department goals and objectives.

Customer Care Representative About the Role: Robert Half is seeking a Customer Care Representative on behalf of a valued nonprofit client that provides essential services to individuals and families in need. This role is ideal for a caring, detail-oriented professional who thrives on human connection, excels at resolving concerns with compassion, and is eager to be part of an organization making a real difference.Key Responsibilities:<ul><li>Serve as a supportive first point of contact for clients, donors, or community members reaching out for assistance or information.</li><li>Listen actively and communicate clearly while offering helpful, solution-oriented responses to a wide variety of questions and situations.</li><li>Navigate emotionally sensitive conversations with tact, empathy, and professionalism.</li><li>Document interactions in internal systems, ensuring accuracy, confidentiality, and compliance with agency protocols.</li><li>Collaborate with internal departments to ensure timely follow-up and seamless client care.</li><li>Educate clients on services and resources while managing expectations with compassion and transparency.</li><li>De-escalate concerns when necessary, using active listening and problem-solving strategies to resolve issues or redirect appropriately.</li></ul>

Customer Service Coordinator Position Summary: Robert Half is seeking a Customer Service Coordinator for a well-respected nonprofit organization dedicated to serving vulnerable communities. This role goes beyond traditional customer service—it’s about providing guidance, building trust, and ensuring individuals feel seen, supported, and connected to the help they need. The ideal candidate brings a balance of empathy and efficiency, thrives in fast-paced environments, and is passionate about making a difference in people’s lives.Responsibilities:<ul><li>Coordinate incoming client inquiries across multiple channels (phone, email, walk-ins) and route them to the appropriate departments or services.</li><li>Maintain service schedules, track appointments, and follow up to ensure clients receive timely care and support.</li><li>Serve as a point of contact for clients, staff, and partner organizations, offering accurate information and compassionate communication.</li><li>Manage intake forms, documentation, and case tracking in the organization’s client database with attention to detail and confidentiality.</li><li>Assist with troubleshooting issues and resolving concerns with professionalism and a trauma-informed approach.</li><li>Identify patterns in client feedback and service challenges, escalating urgent issues to supervisors when needed.</li><li>Support special projects or initiatives related to improving the client experience and service delivery process.</li></ul>

Customer Service Coordinator Do you thrive in a people-first environment, where every day brings fresh challenges and opportunities to connect with others? Our client in Encinitas is searching for a Customer Service Coordinator to manage various customer-facing responsibilities, ensuring smooth operations and positive experiences for both clients and internal staff. This role is perfect for someone who excels in scheduling, organization, and creating collaborative relationships within a vibrant atmosphere. Key Responsibilities:<ul><li>Act as the key point of contact for customers, addressing their questions, concerns, and requests promptly.</li><li>Coordinate schedules to ensure timely delivery of services and efficient resource allocation.</li><li>Manage and log customer inquiries into the CRM system while maintaining detailed records of interactions and outcomes.</li><li>Collaborate with team members across various departments to address complex customer needs and resolve issues effectively.</li><li>Provide administrative support, including reports preparation, data entry, and document organization.</li><li>Assist in continually improving processes to enhance customer satisfaction and team productivity.</li></ul>

Outreach Coordinator Are you passionate about workforce development and committed to creating pathways to opportunity? A mission-driven nonprofit organization is seeking a dynamic and motivated Outreach Coordinator to support and expand apprenticeship and training programs across San Diego. This role is instrumental in building bridges between industry, education, and underserved communities. Key Responsibilities<ul><li>Collaborate with employers, industry partners, and educational institutions to expand apprenticeship and workforce training programs.</li><li>Cultivate partnerships with high schools, community-based organizations, career centers, and government agencies to promote job readiness opportunities.</li><li>Coordinate outreach and recruitment efforts, including the planning and execution of orientations, job fairs, and career awareness events.</li><li>Arrange and lead tours of the training center for students, educators, and community partners.</li><li>Represent the organization at public events and act as the single point of contact for outreach initiatives.</li><li>Support marketing efforts through the development of flyers, social media content, and other promotional materials.</li><li>Assist with general administrative duties such as file management and reception coverage.</li><li>Contribute to special projects and initiatives supporting workforce development.</li><li>Incorporate innovative technology tools and demonstrations to highlight training program offerings.</li></ul>

Account Representative Robert Half is seeking highly motivated and detail-oriented Account Representative for our clients across diverse industries, including finance, non-profit, construction, and property management. The Account Specialist will be responsible for handling a variety of financial transactions, ensuring accuracy, and supporting day-to-day business operations. This is an excellent opportunity to develop your accounting career within an innovative work culture. Key Responsibilities:<ul><li>Manage accounts payable (AP) and accounts receivable (AR) processes, including invoicing, payment posting, and reconciliations.</li><li>Maintain accurate records of financial transactions, ensuring proper coding of expenses and revenue in the general ledger.</li><li>Reconcile company bank accounts, credit cards, and other financial accounts on a monthly basis.</li><li>Monitor outstanding balances and coordinate with clients/customers to collect overdue payments.</li><li>Generate financial reports such as aging reports, account statements, and billing summaries for management review.</li><li>Collaborate with internal teams to process expense reports, provide financial insights, and ensure department alignment on budgets.</li><li>Communicate with vendors and customers to resolve discrepancies or inquiries regarding invoices and payments.</li><li>Support month-end and year-end closing activities, including accrual calculations and journal entry preparation.</li><li>Ensure compliance with company policies and applicable accounting standards (e.g., GAAP).</li><li>Assist with audit preparation by organizing and providing necessary financial documentation.</li></ul>

Office Services Associate We are offering a contract to permanent employment opportunity for an Office Services Associate in Newport Beach, California. The successful candidate will play a crucial role in supporting our teams with a wide array of office tasks. The role is primarily focused on handling customer interactions, processing office functions, and ensuring operations run smoothly. Responsibilities: • Accurately process and maintain logs for all office services work. • Handle customer interactions in person, over the phone, or electronically, offering excellent customer service. • Ensure job tickets are properly filled out before initiating work. • Perform tasks in office services, mainly reprographics, mail, and intake functions following established procedures. • Communicate effectively with supervisor or client on job or deadline issues. • Prioritize workflow and meet contracted deadlines for accepting, completing, and delivering all work. • Troubleshoot basic equipment problems and place service calls when needed. • Maintain a high level of confidentiality when handling sensitive documents and information. • Adhere to company policies in addition to client site policies. • Perform quality assurance on own work and work of others. • Maintain machines, including loading them with various paper toner supplies.

Account Specialist Robert Half is assisting a dynamic company in La Mesa, CA with their search for an Account Specialist to join their team. This role is ideal for professionals with strong communication skills and a background in customer account management, billing, and financial transaction coordination. Key Responsibilities<ul><li>Maintain and manage customer accounts, ensuring accuracy and timely resolution of discrepancies.</li><li>Process account transactions, including invoices and payments, and enter relevant data into accounting systems.</li><li>Prepare and review account statements, ensuring clear and accessible communication with customers.</li><li>Monitor accounts receivable and coordinate collections processes while maintaining positive client relationships.</li><li>Assist with cash application and payment reconciliation, investigating and resolving discrepancies.</li><li>Collaborate with internal departments (accounting, customer service, and sales) to ensure seamless account operations and timely reporting.</li><li>Ensure compliance with company policies and regulations related to billing, account management, and financial reporting.</li><li>Support audits involving financial transactions and customer account documentation.</li><li>Recommend process improvements for account management systems or practices to improve efficiency and accuracy.</li></ul>

Receptionist Our client is a well-established organization dedicated to providing outstanding service to our clients and a supportive environment for our team. We are currently seeking a friendly, professional, and reliable Receptionist to be the first point of contact for our company. As the Receptionist, you will be the face of our office—greeting visitors, answering phones, and performing a variety of administrative tasks to support our team. This role is ideal for someone with excellent communication skills, a warm demeanor, and a commitment to providing exceptional customer service. Key Responsibilities:<ul><li>Greet and welcome visitors in a professional and courteous manner</li><li>Answer, screen, and direct incoming phone calls</li><li>Maintain a tidy and welcoming reception area</li><li>Handle incoming and outgoing mail and deliveries</li><li>Schedule appointments and manage calendars as needed</li><li>Assist with administrative tasks such as data entry, filing, and copying</li><li>Provide support to other departments as needed</li></ul>

Receptionist - Bilingual Spanish Join a thriving medical office in San Marcos as a Bilingual Receptionist where you’ll be the cornerstone of providing exceptional patient care. In this role, you’ll leverage your bilingual proficiency in Spanish and English to ensure seamless communication between patients and staff while managing a variety of front-office tasks. You’ll be part of a patient-focused, supportive team making a real difference in people’s lives. Key Responsibilities:<ul><li>Serve as the first point of contact for patients, greeting visitors with warmth and professionalism.</li><li>Answer and route high-call volume efficiently, scheduling appointments while ensuring accuracy.</li><li>Translate conversations between Spanish-speaking patients and healthcare providers to ensure clear communication.</li><li>Maintain meticulously accurate patient records, including appointment scheduling and insurance verifications.</li><li>Handle correspondence such as email inquiries, appointment confirmations, and follow-up reminders.</li><li>Ensure the reception area is well-organized, welcoming, and compliant with health/safety protocols.</li><li>Work closely with clinical staff to ensure a smooth workflow and a positive patient experience.</li></ul>

Receptionist Be the face and voice of a well-respected healthcare practice in Encinitas, CA, as their Receptionist. This role combines front desk responsibilities with excellent customer service, making it ideal for someone who thrives on ensuring a welcoming and professional environment for clients and staff alike. Key Responsibilities:<ul><li>Greet clients and visitors, ensuring a friendly and professional first impression.</li><li>Answer and direct phone calls to the appropriate departments while managing voicemail systems.</li><li>Maintain the front desk area, including compiling client paperwork and organizing office materials for efficient operations.</li><li>Schedule and confirm appointments, updating calendars and patient information in electronic systems.</li><li>Assist other departments with administrative tasks, such as filing, faxing, or contacting vendors.</li></ul>

Sales Support We are seeking a Sales Support Admin to join our team in Irvine, California. This role will primarily involve supporting senior level sales leadership and the overall sales process on new projects for the sales team. You will be expected to support the executive staff on various projects, which will require a high level of organization and detail-orientation. Responsibilities: • Support Sales Leadership by processing new projects sold by the sales team • Assist with travel arrangements such as booking flights and hotels • Coordinate customer lunches and schedule/run meetings • Prepare and present sales reports • Manage our CRM tool to ensure efficient tracking of customer interactions • Support Sales and Estimating Teams by managing the Estimating Email Inbox • Receive and process Estimating Requests from Sales Representatives • Maintain the Estimating Calendar to ensure a smooth workflow • Prepare Proposals for Estimating, for delivery to Sales Representatives • Utilize a variety of computer programs including Microsoft Office 365, Outlook, Excel, Word, PPT, Smartsheet, Adobe and Photoshop to complete tasks.

Receptionist Shift your career into high gear with this exciting opportunity as a Receptionist for a prestigious automotive company in Carlsbad. This role is perfect for a professional who provides outstanding customer service and thrives in a fast-paced environment. You’ll be the friendly face and voice representing the dealership while ensuring operations run smoothly. Key Responsibilities:<ul><li>Serve as the first point of contact for customers, answering phones and greeting visitors with enthusiasm and professionalism.</li><li>Direct calls and inquiries to the appropriate departments, including sales, service, and finance teams.</li><li>Maintain a welcoming front-desk area, ensuring it is clean, organized, and stocked with necessary materials.</li><li>Assist with basic administrative duties, such as data entry, filing, and managing scheduling requests.</li><li>Provide clerical support for dealership departments, including creating documents, maintaining records, or distributing company communications.</li><li>Handle incoming mail and packages while coordinating outgoing deliveries.</li></ul>

Receptionist Our client is a well-established construction company known for delivering high-quality residential and commercial projects across the region. They are seeking a reliable and professional Receptionist to serve as the first point of contact for clients, vendors, and visitors while providing vital administrative support to the office team. The Receptionist will be responsible for managing front desk operations, maintaining a welcoming environment, and ensuring that administrative processes run smoothly. The ideal candidate is friendly, detail-oriented, and comfortable working in a fast-paced, team-oriented setting. Key Responsibilities:<ul><li>Greet and assist visitors, clients, and vendors in a courteous and professional manner</li><li>Answer, screen, and direct incoming phone calls</li><li>Manage incoming and outgoing mail, packages, and deliveries</li><li>Maintain the front desk area and ensure it remains tidy and organized</li><li>Schedule appointments and coordinate meeting logistics</li><li>Assist with data entry, filing, and general administrative tasks as needed</li><li>Order and maintain inventory of office supplies</li><li>Support various departments with clerical projects and tasks</li></ul>

Receptionist Join a busy office in Vista as our new Front Desk Receptionist! This is a fantastic opportunity for a professional who thrives in a fast-paced environment and enjoys providing exceptional administrative support. You’ll be the face of the company, ensuring smooth operations while interacting with clients, vendors, and team members daily. Key Responsibilities:<ul><li>Greet visitors and vendors in a professional and welcoming manner, maintaining a polished front-desk presence.</li><li>Answer and manage multi-line phone systems, directing calls to appropriate personnel and ensuring prompt responses.</li><li>Oversee scheduling of appointments and meeting rooms, coordinating calendars for multiple departments.</li><li>Process incoming and outgoing mail while maintaining a secure package-handling system.</li><li>Manage and update administrative files and records as well as maintain office supply inventory.</li><li>Support HR and other departments with onboarding documents, data entry, and occasional event planning.</li><li>Anticipate office needs and proactively identify opportunities to streamline day-to-day operations.</li></ul>

Receptionist We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in San Diego, California. In this role, you will be the first point of contact for visitors and callers, ensuring a positive and welcoming experience. If you have excellent organizational skills and thrive in a fast-paced environment, we encourage you to apply. Responsibilities: • Manage incoming calls through a multi-line phone system, directing them to the appropriate contacts. • Welcome and assist guests in a friendly and detail-oriented manner. • Organize and coordinate lunches or meetings as needed. • Maintain accurate records and organize files to ensure easy access. • Handle email correspondence promptly and professionally. • Schedule appointments and manage calendars efficiently. • Collaborate with team members to provide excellent customer service. • Perform data entry tasks with accuracy and attention to detail.