Job Information
Marriott Guest Experience Supervisor in Zurich, Switzerland
Job Number 24057208
Job Category Rooms & Guest Services Operations
Location Zurich Marriott Hotel, Neumuehlequai 42, Zurich, Curych, Switzerland
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
LANGUAGE REQUIREMENTS
Fluent German and English (spoken and in writing)
WORKING IN SWITZERLAND
Swiss B permit or EU citizenship (Shengen)
Your tasks:
Leading the "At Your Service" team
Independent work on the switchboard in a small team
Individual processing of various guest requests on the phone, by email or via mobile chat
Looking after guests at the business center
Forwarding corresponding requests to the appropriate department as the "heart of the house"
Guest correspondence in German and English
Maintenance of internal hotel systems and programs
Maintenance of our Guest Experience Platform
Acceptance and booking of room service orders
Processing guest inquiries in cooperation with reception and concierge
What we offer you:
A dynamic and young team that never forgets to have fun at work
Internal and external training
An open and transparent corporate culture
Fair and accurate recording of working hours
Solid benefits from an international hotel chain, such as employee rates in 8,500 hotels worldwide, free nights at the Zurich Marriott Hotel and much more.
Fun at work
A permanent position where independence and personal responsibility are required
You can expect a varied position in a very lively and structured company, a progressive and dynamic employee policy with regular further training opportunities and the benefits of an international hotel group.
Your profile
You have completed an apprenticeship in the upscale hotel industry or have completed hotel management school
You are organized and structured and enjoy communicating in fluent German and English
You are resilient and a team player
Advanced IT skills
You have an independent and very guest-oriented way of working
Your head is full of ideas and creativity
You are ready to give your best
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.