AR - CSR Representative (BBBH5512104) Loveland, Colorado
| Salary: | USD25 - USD35 per hour |
Manpower is partnering with a global agricultural company to find CSR reps with an accounting background. This is a 5 month contract with the possibility of being extended. The role is hybrid, with 3 days in the Loveland, CO office!
What you will do:
-Respond to inquiries in a timely and accurate way, via various channels (phone, email or chat)
-Gain extensive knowledge of SAP (S4 Hana FI) and PeopleSoft for proficiency in answering customer questions
-Monitor and Assist with the posting of customer payments and application
-Maintain a positive, empathetic, and professional attitude and de-escalate situations with all parties
-Ensure customer satisfaction and provide professional customer support
-Identify and resolve issues as well as assist branches and customers with inquiries, including educating users about new features and functionality
-Keeping records of interactions, transactions, comments and complaints
-Utilize internal tracking tools (ServiceNow) to add information about issues and useful resolutions
-Escalate issues and resolutions to the appropriate parties by communicating and coordinating with colleagues and various teams as necessary
-Share effective resolutions and workarounds with team members
-Perform other duties and projects as assigned
What you will bring:
-Self-Motivated and the ability to work well under pressure, performing at high levels in fast-paced ever-changing work environment
-Ability to anticipate needs and follow through with minimum direction
-Ability to lead by example and work well with others
-Strong prioritization and organizational skills
-Strong computer skills (Microsoft Office-Excel)
-SAP s/4 Hana FI and High Radius CAA experience is a plus
-Experience using help desk software and remote support tools, along with CRM knowledge
-Excellent communication, problem-solving skills, and multi-tasking abilities
-Ability to be empathetic, to de-escalate tense situations and to have patience when handling tough issues
-High School diploma/GED
-Accounting Degree in process or new graduate preferred
-Customer Service experience