WI3827615

1

Rotating

32

JOB REQUIREMENTS: Overview This position is onsite at the Corporate
Headquarters located in Kenosha, WI. Who we are: People know Snap-on for
the quality of our products, but we know that it is the passion and
character of our people that make our company a global leader. With our
diverse talents and deep pride in the Snap-on family of brands, we drive
innovation and create value. We work hard together. We grow together. We
are one Snap-on team. Snap-on Industrial is seeking a great candidate to
join our team. This position performs a variety of customer service
related tasks to support the Industrial sales field and customer base.
These requests may be received via phone or email; in addition, customer
service maintains a variety of functions to ensure quality and
exceptional service. CSR I may have primary responsibility for one or
more of these functions and be asked to perform other secondary
functions as necessary to meet business needs. Responsibilities
Responsibilities \* Customer Service functions may include requests for
pricing and availability, product information, order entry, contract
review, expediting product, status and tracking, and shipping issues \*
Receive and resolve customer/sales field requests via phone and email \*
Run and work a variety of reports related to open orders in an effort to
fulfill those orders in a timely fashion \* Maintain professionalism
while communicating and escalating open issues in a timely fashion,
keeping all parties informed as necessary on developments \* Follow all
established processes consistently in order to maintain high quality
standards of service \* Review work instructions and work with team
leadership to implement necessary updates/changes \* Maintain clear,
concise documentation of all steps taken in multiple systems, ensuring
accuracy of data \* Digitally file all backup in paperless filing system
for audit purposes \* Attend and actively participate in team meetings
\* Perform any other duties as assigned by management Qualifications
Requirements \* High School Diploma or GED \* Minimum 1 year previous
customer service experience \* Strong ability to learn and adapt to new
computer-based systems (i.e. database management and workflow systems,
among others) \* Exceptional listening skills \* Excellent interpersonal
analytical and oral/written communication skills \* Strong understanding
of and willingness to collaborate in a team environment \* Strong
attention to detail and ability to accurately perform a wide range of
procedures \* Creative and able to be flexible in daily activities,
change priorities and coordinate multiple tasks in order to meet
changing business needs \* Must be dependable; willing to work overtime
and to adjust schedule in order to meet business demands \* Ability to
remain calm under pressure and work in stressful situations in order to
promote positive customer relations with both internal and external
customers \* Excellent PC skills, knowledge of Microsoft Office Snap-on
offers a competitive compensation package and a complete benefits
package which includes which includes medical, dental, vision, life
insurance, an employee assistance program (EAP), a 401k Savings plan, a
pension plan, a legal services plan, an employee stock purchase plan, a
discount on Snap-on products and more. Snap-on offers a drug free work
environment and welcomes all qualified candidates to apply. Snap-on is
an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgzODUxLjg3NzBAc25hcG9uY29tcC5hcGxpdHJhay5jb20