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16 results for Help Desk Analyst Ii in Portsmouth, NH

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Help Desk Analyst II
IT Helpdesk & General Support

Provide technical support to end users, diagnosing and troubleshooting hardware/software issues.
Guide users on software applications, network access, and security best practices.
Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols.
Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services.
Perform basic system administration tasks to ensure appropriate user access and permissions.
Collaborate with end users and stakeholders to gather technical requirements for IT projects.
Cybersecurity & Compliance

Support HIPAA security compliance in collaboration with the Information Security Officer.
Help implement cybersecurity best practices, including access controls and endpoint protection.
Assist with security audits, risk assessments, and incident response as needed.
Required Skills & Qualifications

Education:

College coursework or training in Information Systems, Computer Science, or a related field.
Technical Expertise:

Minimum of 3 years experience
IT support and troubleshooting experience.
Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.).
Experience with network file sharing and collaboration tools.
Ability to explain technical concepts to non-technical users.
Experience managing IT projects from planning to implementation.
Preferred Skills (Bonus Points)

Cybersecurity experience (e.g., access control, endpoint protection).
Working knowledge of the HIPAA Security Rule.
Experience with network security, or system hardening.

Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments

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16 results for Help Desk Analyst Ii in Portsmouth, NH

Help Desk Analyst II Help Desk Analyst II IT Helpdesk & General Support Provide technical support to end users, diagnosing and troubleshooting hardware/software issues. Guide users on software applications, network access, and security best practices. Assist with employee onboarding and offboarding, including setup and configuration of new devices, accounts, and security protocols. Assist in the maintenance of the asset management system, ensuring up-to-date tracking of IT assets and services. Perform basic system administration tasks to ensure appropriate user access and permissions. Collaborate with end users and stakeholders to gather technical requirements for IT projects. Cybersecurity & Compliance Support HIPAA security compliance in collaboration with the Information Security Officer. Help implement cybersecurity best practices, including access controls and endpoint protection. Assist with security audits, risk assessments, and incident response as needed. Required Skills & Qualifications Education: College coursework or training in Information Systems, Computer Science, or a related field. Technical Expertise: Minimum of 3 years experience IT support and troubleshooting experience. Microsoft 365 administration (Teams, OneDrive, SharePoint, etc.). Experience with network file sharing and collaboration tools. Ability to explain technical concepts to non-technical users. Experience managing IT projects from planning to implementation. Preferred Skills (Bonus Points) Cybersecurity experience (e.g., access control, endpoint protection). Working knowledge of the HIPAA Security Rule. Experience with network security, or system hardening.

Help Desk Analyst We are looking for a skilled Help Desk Analyst to join our team in Burlington, Massachusetts. In this role, you will provide onsite IT support, ensuring seamless resolution of technical issues and contributing to the efficiency of our operations. If you enjoy troubleshooting and working with diverse technologies, this position offers an excellent opportunity to showcase your expertise. Responsibilities: • Deliver timely and effective technical support for hardware, software, and network-related issues. • Troubleshoot and resolve problems across platforms, including Android, Apple devices, and Mac computers. • Manage user accounts and permissions through tools like Active Directory. • Configure and deploy IT equipment, ensuring proper setup and functionality. • Collaborate with team members to address complex technical challenges. • Support Citrix and Cisco technologies to maintain system performance and reliability. • Conduct routine maintenance and updates for computer systems and hardware. • Document resolutions and maintain accurate records of support activities. • Provide guidance and training to users on IT best practices and tools. • Monitor and manage configuration changes to ensure system integrity.

Help Desk Analyst Qualifications: Bachelor’s degree required Must be a U.S. citizen or permanent resident. Must be self-motivated and a self-starter. 2+ years of experience in an information technology role or related discipline required 2+ years of experience in a support or service role, actively interacting with customers on a regular basis required 2+ years of experience with maintenance and repair of computer hardware required 1+ year of project management experience required Microsoft Active Directory applications experience required Business software applications, including Microsoft Office Suite experience required IT Service Management ticketing tool such as ServiceNow, preferred Manufacturing environment, preferred ITIL Foundation, strongly preferred Microsoft Certified Professional, preferred Microsoft Certified Solutions Expert, preferred CompTIA A+, preferred Skills: Strong customer service orientation Proficiency in English language, including speaking, reading, and writing Ability to apply innovative thinking toward problem resolution Ability to handle sensitive information in a confidential manner Strong written and verbal communication Detail-oriented with excellent organizational and time management Ability to work in a fast-paced environment and manage multiple priorities Willingness to learn and take initiative Self-starter with the ability to work independently, collaboratively, and in a team environment

Snr Help Desk Analyst We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment. Responsibilities: • Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple. • Manage IT projects utilizing Agile methodologies and tools like Azure DevOps. • Develop and document use cases, functional specifications, and technical requirements. • Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions. • Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality. • Facilitate system deployments and oversee configuration management processes. • Utilize ServiceNow to streamline service requests and improve IT operations. • Offer advisory and consultative services to address complex technical issues and improve operational efficiency. • Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing. • Prepare reports and presentations using Office and Visio tools to support decision-making processes.

Help Desk Analyst III We are looking for an experienced Help Desk Analyst III to join our team in Boston, Massachusetts. This is a contract to permanent position, offering an excellent opportunity for a motivated and detail-oriented individual to grow into a leadership role. The successful candidate will play a key role in providing desktop support for corporate operations, ensuring seamless functionality across devices and systems. Responsibilities:• Provide onsite desktop support Monday through Friday, with occasional remote work and on-call weekend support as required.• Manage and maintain Windows and Mac systems, ensuring smooth performance and functionality.• Offer technical assistance for printers, audio-visual equipment, imaging devices, and other hardware.• Perform software installations and updates, including Office 365 applications, Active Directory configurations, and Azure integrations.• Handle the setup and maintenance of Lenovo laptops and other computer hardware.• Deliver exceptional customer service to users, adapting communication styles to suit varying needs.• Support c-level executives with high-level technical solutions and professionalism.• Collaborate with the team to explore automation solutions, such as transitioning to Autopilot for imaging processes.• Work independently while maintaining trust and reliability in handling tasks.• Assist in managing seasonal fluctuations in user support needs, ranging from 300-500 users.

Collections Specialist The Collections Analyst II is responsible for the efficient, effective, and timely collection of outstanding customer balances through professional written and oral communication. Responsible for managing a portfolio of mid-sized key customer accounts, thoroughly investigating and resolving complex customer deductions, identifying trends and root causes and collaborating with cross-functional teams to address issues. The ideal candidate for this position will have solid background in managing a portfolio of complex mid-sized, or long-outstanding customer accounts.Essential Duties & Responsibilities<ul><li>Prioritize and complete daily collection activities for key account customer portfolio to mitigate risk and ensure collections goals are obtained.</li><li>Analyze customer deductions for validity, research root causes, gather supporting documents, and communicate with customers, both internal and external, to resolve discrepancies.</li><li>Prepare and present PowerPoint account status updates to key stakeholders.</li><li>Complete ongoing customer account reconciliations, navigate disputes and perform research utilizing customer portals.</li><li>Document collections efforts with clear and concise notes.</li><li>Collaborate with cross-functional terms, including sales, customer service and accounting, to investigate and resolve deductions issues in a timely manner.</li><li>Strong communication with key accounts sales organization regarding customer balances, account risks, NSF payments, and disputes</li><li>Perform additional accounts receivable responsibilities as requested by leadership</li></ul>

Systems Analyst We are looking for a skilled Workday Financials Analyst to manage, enhance, and optimize our Workday Financial Management system. In this role, you will collaborate with finance, IT, and other teams to ensure the system supports efficient workflows, accurate reporting, and informed decision-making. This position is ideal for someone with deep expertise in Workday Financial modules and a solid understanding of nonprofit financial operations. Responsibilities:• Configure and maintain Workday Financial modules, including Financial Accounting, Procurement, Accounts Payable/Receivable, Banking & Settlements, and Grants Management.• Collaborate with finance and accounting teams to identify and implement process improvements, automation opportunities, and enhanced reporting capabilities.• Develop and maintain dashboards, custom reports, and data extracts to provide real-time insights and support compliance and leadership decision-making.• Respond to user inquiries, troubleshoot issues, and provide ongoing support for Workday Finance modules.• Lead or participate in testing activities during system upgrades, enhancements, or new implementations, including developing test scripts and validating results.• Create user guides, standard operating procedures, and training materials to support system adoption and user self-sufficiency.• Conduct training sessions and workshops to ensure users are confident in utilizing the system effectively.• Ensure system configurations align with audit requirements, internal controls, and nonprofit compliance standards.

Cost Accountant/Financial Analyst We are offering an exciting opportunity with a financially strong company for a Cost Accounting/Financial Analyst in Ayer, Massachusetts. Due to growth of the organization, the company has created a new role reporting into the Finance Manager. This position will play a critical role in our operations, focusing on inventory process integrity, analyzing manufacturing KPIs, reviewing intercompany shipments, and examining financial performance. This role is instrumental in supporting decision-making processes throughout the company. Responsibilities:• Involved in the review and analysis of bills of material to ensure product and standard costs accuracy• Take part in physical inventory counts on an annual or semi-annual basis• Collaborate with various departments to comprehend operational processes and their financial implications• Develop and sustain reports and tools for the Operations group to aid decision-making processes• Monitor and report on the financial performance of the Operations Group, pinpointing areas of concern and improvement opportunities• Ensure process integrity relating to inventory and collaborate with team members to rectify process issues• Understand and analyze manufacturing KPIs to provide actionable insights for operational efficiency• Review intercompany shipments to ensure strict adherence to process

Financial Analyst III For consideration, please reach out to Jennifer Lavoie as soon as possible, ensure to include your most current resume when you apply. Connect with me on LinkedIn at Jennifer Lavoie! If you currently work with a recruiter from Robert Half Finance & Accounting recruiter, please contact them directly. We are looking for an experienced Financial Analyst Level 3 to join a company we are working with. The ideal candidate will have a strong background in financial planning, analysis, and reporting, with a focus on improving organizational decision-making and performance. This role requires someone with keen attention to detail who can manage complex financial data and deliver actionable insights. This role is looking for someone with a minimum of 2+ years experience. Responsibilities:• Conduct detailed cash flow analyses to ensure efficient allocation of financial resources.• Develop and maintain accurate budgeting and forecasting models to support business planning.• Perform variance analysis to identify trends and discrepancies, providing recommendations for resolution.• Prepare detailed financial reports and presentations for senior management to support strategic decision-making.• Collaborate with cross-functional teams to align financial goals with organizational objectives.

Operations Analyst 3 For consideration, please reach out to Jennifer Lavoie as soon as possible, ensure to include your most current resume when you apply. Connect with me on LinkedIn at Jennifer Lavoie! If you currently work with a recruiter from Robert Half Finance & Accounting recruiter, please contact them directly. We are looking for a skilled Operations Analyst Level 3 to join our client. In this role, you will play a key part in financial planning, analysis, and reporting to support strategic decision-making for the sales and marketing teams of the business. The ideal candidate will have a strong background in financial modeling, forecasting, and variance analysis. This role is seeking someone with 2+ years' experience. Responsibilities:• Conduct detailed cash flow analyses to evaluate financial performance and ensure optimal resource allocation.• Develop and maintain comprehensive financial forecasts and budgets to guide business decisions.• Perform variance analysis to identify trends, discrepancies, and opportunities for cost optimization.• Collaborate with sales and marketing to support financial planning and make recommendations for the business.• Analyze market trends and financial data to identify risks and opportunities.• Assist in the development of long-term financial plans and strategies to achieve organizational goals.

Senior Financial Analyst - Hybrid Rapidly growing Technology Company located in Burlington area seeks a highly motivated Senior Financial Analyst due to a recent promotion. Great opportunity as the Company has experienced 10+ years of double-digit growth, excellent mission statement, collaborative team friendly working environment and just moved into brand new space. The Senior Financial Analyst will join a DYNAMIC Finance team reporting into the Senior Director supporting a key business segment with multisite locations. Duties include budget & forecasting preparation, planning & reporting (P& L, key balance sheet items and business metrics), operating expense and variance analysis, complex financial modeling, management reporting and analysis of business results pertaining to billings, EBITDA, CapEx ROI and operating cash flow and internal control initiatives. BS Degree in Finance or Accounting is required, MBA or MBA candidate preferred with 5+ years of related financial analysis experience. Previous experience working for a large global organization with international operations is preferred. Must have strong financial modeling and computer skills, advanced Excel and Access required along with strong overall written and oral communication skills. Ability to present financial information and models in a concise and easily comprehensive manner to leadership. Bonus plan and strong benefits offered including unlimited CTO – Hybrid Model (1-2 days per week) with flexibility when needed. If interested, reach out to Dino Valeri at dino.valeri@roberthalf or message me thru LinkedIn.

Operations Specialist We are looking for an Operations Analyst for a Wealth Management firm in Boston. This position involves collaborating with financial professionals and client support teams to analyze workflows, recommend process enhancements, and bolster the efficiency of services provided to clients. Key responsibilities include onboarding new client accounts, executing complex financial transactions, and ensuring compliance with all relevant regulatory standards, such as FINRA and SEC rules. The role requires a proactive approach in managing operational tasks like ACH approvals, wire transfers, stock transactions, fee monitoring, and margin resolutions while addressing exceptions and escalated issues. Additionally, the position supports team development by training new colleagues and participating in continuous improvement projects and ad hoc assignments.

SAP ERP Configuration SME Job Posting: SAP ERP Analyst – FI Module We're looking for a sharp SAP ERP Analyst with solid experience in the FI (Financial Accounting) module to join our team on-site (yes, every day – your desk misses you). If you know your way around SAP and can balance a ledger in your sleep, we want to hear from you. What You’ll Do: Support, configure, and enhance SAP FI processes Partner with finance teams to streamline workflows Troubleshoot system issues and lead upgrades/testing Translate complex business needs into SAP solutions What You Bring: Proven experience with SAP FI module Solid grasp of accounting and finance operations Bonus points for experience with SAP BPC and SAP Data Warehouse Analytical mindset and a love for solving ERP puzzles Comfortable working on-site permanent (we’ve got good snacks) Location: On-site, Monday to Friday Type: permanent If SAP FI is your playground and BPC/Data Warehouse are your favorite toys, let’s talk. Apply today!

Owner Support Services Specialist We are looking for a detail-oriented Owner Support Services Specialist to join our team on a long-term contract basis. This hybrid role, based in Woburn, Massachusetts, requires a proactive individual with strong customer service skills and the ability to manage a variety of administrative tasks efficiently. You will play a key role in supporting internal teams and ensuring seamless communication with external stakeholders. Responsibilities: • Handle a high volume of inbound calls, addressing customer inquiries and directing them to the appropriate teams for resolution. • Log, sort, and redirect incoming mail and email correspondence, ensuring accurate documentation and timely forwarding to relevant departments. • Scan and upload critical documents such as leases, amendments, renewal notices, and landlord notification letters into Salesforce. • Collaborate with internal teams to ensure timely responses and resolutions to customer and stakeholder requests. • Maintain accurate records and follow established procedures for managing correspondence and document processing. • Support data entry tasks, ensuring all information is accurately entered into the appropriate systems. • Conduct research to resolve customer inquiries and provide clear, concise responses. • Utilize Salesforce to track and manage correspondence, ensuring all tasks are completed within designated timeframes. • Work closely with team members to maintain a high level of service and operational efficiency.

Financial Business Systems Analyst/Manager We are offering employment opportunity for a Financial Business Systems Analyst/Manager in the Biotech/Clinical/Drug Development industry. The position is located in Cambridge, Massachusetts, and involves enhancing finance and procurement processes for our team. Responsibilities: • Utilize your extensive experience with finance business systems to enhance and streamline processes• Develop and maintain reports using Adaptive Insights and Microsoft Power BI• Leverage your knowledge of Agile/scrum methodologies to collaborate with the Foundations team• Serve as the liaison between finance teams and technology teams, ensuring optimal outcomes are achieved• Work collaboratively with various business entities, demonstrating strong communication skills• Utilize Dynamics 365 for ERP, Workday Adaptive for planning, and Coupa for procurement tasks• Apply your skills in data extraction, manipulation, and warehousing to support business operations• Create and manage reporting dashboards, employing advanced Excel skills• Engage in change management activities, contributing to continuous improvement efforts• Use your expertise in Financial Planning & Analysis (FP& A) to support business decision-making processes.

Information Security Manager We are looking for an experienced Information Security Manager to take ownership of the security strategy and implementation for the organization. This hands-on role requires an individual with expertise and attention to detail, along with a deep understanding of security frameworks, who can lead initiatives to strengthen our security posture in a cloud-first environment. Based in Boston, Massachusetts, this hybrid position offers an exciting opportunity to make a significant impact in a dynamic, collaborative setting. Responsibilities:• Conduct comprehensive gap analyses of current security tools and practices, identifying areas for improvement.• Develop and implement security strategies to enhance overall organizational protection against threats and vulnerabilities.• Manage and execute hands-on security implementations, including configuration of firewalls, IDS/IPS, and access control systems.• Perform vulnerability assessments and audits to ensure compliance with security standards and frameworks.• Collaborate with leadership to align security initiatives with business objectives and regulatory requirements.• Oversee security operations in a multi-tenant cloud environment, leveraging virtualized servers as necessary.• Maintain and optimize security information and event management (SIEM) tools to monitor and respond to incidents.• Ensure adherence to industry standards such as NIST 800-53 and other relevant frameworks.• Provide expert guidance on authentication protocols, network security, and infrastructure protection.• Work closely with IT and risk management teams to address emerging security challenges proactively.

Technology Doesn't Change the World, People Do.®

16 results for Help Desk Analyst Ii in Portsmouth, NH

Technology Doesn't Change the World, People Do.^®