38 results for Desktop Support Analyst in Greenwich, CT

Desktop Support Analyst We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. Responsibilities• Provide comprehensive Level 1 and 2 desktop and software support to staff• Manage user and asset tasks effectively• Monitor work emails even after office hours to respond to any emergencies promptly• Participate actively in global IT projects to ensure seamless execution• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution• Maintain detailed documentation of all procedures and infrastructure• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks• Provide support via e-mail, phone, and in-person, escalating issues when necessary.

Desktop Support Analyst We are looking for a skilled Desktop Support Analyst to join our team in Maryknoll, New York. This Contract-to-permanent position offers an opportunity to work in a dynamic environment, providing technical support and troubleshooting for both hardware and software issues. The ideal candidate will combine technical expertise with excellent communication and customer service skills to ensure efficient problem resolution and user satisfaction. Responsibilities: • Provide technical support for Windows PCs, Apple Macs, and a variety of operating systems, including Windows and operating systems. • Troubleshoot and resolve hardware and software issues for end-users, including printers and frequently used applications. • Assist with the setup, configuration, and maintenance of computer hardware, networking basics, and backup technologies. • Support Microsoft Office 365 and other commonly utilized PC and Mac applications. • Respond promptly to customer inquiries, ensuring satisfaction by attentively listening and addressing concerns. • Walk customers through technical problem-solving steps with patience and clarity. • Collaborate with team members to diagnose and resolve complex technical issues while sharing knowledge and feedback. • Maintain accurate documentation of technical issues and resolutions within configuration management systems. • Stay updated on emerging technologies and continuously enhance technical skills to improve support services.

Desktop Support Analyst We are looking for an experienced Desktop Support Analyst to join our team in New York, New York. This long-term contract position offers the opportunity to provide technical expertise and troubleshooting assistance in a detail-oriented services environment. The ideal candidate will have strong communication skills and the ability to manage multiple tasks effectively. Responsibilities: • Provide deskside support to resolve hardware and software issues for end-users. • Troubleshoot and configure systems, including Windows 8 and 10 Pro operating systems and Mac computers. • Deploy and manage computer hardware and software efficiently, ensuring minimal downtime. • Utilize Active Directory to manage user accounts and permissions. • Offer emergency technical support and address critical system issues promptly. • Collaborate with the helpdesk call center to ensure seamless communication and resolution of technical problems. • Implement configuration management practices to maintain system integrity. • Work with Citrix and Dell technologies to support enterprise-level systems. • Assist in deploying updates and maintaining EO/IR systems. • Deliver training and guidance to users on Microsoft Office applications.

Desktop Support Analyst We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies. Responsibilities • Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements. • Monitoring, reporting, and resolving any environmental, health, and safety issues that arise. • Coordinating corrective and preventive actions to address safety concerns within the workplace. • Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies. • Administering the environmental, health, and safety audit program, including aspects of industrial hygiene. • Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies. • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations. • Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies. • Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership. • Supporting our broader sustainability strategy to ensure the site meets company objectives.

Lead Help Desk Analyst We are looking for an experienced Lead Help Desk Analyst to oversee and enhance the skills of the Desktop Support team in Maryknoll, New York. This role requires a technically proficient individual who can mentor team members, resolve complex technical issues, and ensure efficient operation of desktop support services. The position also involves managing help desk-related projects and providing top-notch technical assistance to users across various locations. Responsibilities: • Guide and mentor Desktop Support team members to enhance their technical skills and overall performance. • Respond to and resolve user-reported issues, requests, and escalated support tickets in a timely manner. • Serve as the primary escalation point for complex technical problems encountered by team members. • Manage and execute projects within the scope of the Desktop Support team's responsibilities. • Provide technical assistance for desktop hardware and software to users in-office, remote, and home-based settings. • Diagnose and troubleshoot application issues, including viruses, hard disk diagnostics, file repair, and data encryption. • Collaborate with external technology vendors and consultants to address support needs. • Maintain accurate documentation of issue resolutions, ensuring clarity and detail for future reference. • Track and resolve security incidents, ensuring compliance with organizational standards. • Manage inventory assignments for employees using the inventory program to maintain accountability.

Help Desk Analyst We are looking for a skilled Help Desk Analyst to join our team on a contract basis in New York, New York. In this role, you will provide essential IT support, assist with onboarding processes for new team members, and ensure seamless technical operations for a dynamic team. This is a great opportunity to work in a fast-paced environment, supporting a diverse range of technologies and users. Responsibilities: • Provide comprehensive IT support to a team of approximately 120 users, addressing technical issues and ensuring system functionality. • Facilitate onboarding processes for new team members by setting up accounts, hardware, and software configurations. • Offer technical assistance to executives and participate in support-related meetings to address their specific needs. • Manage and troubleshoot Windows 10 systems and utilize ticketing systems such as ServiceNow to resolve user issues. • Use remote support tools like RealVNC, Bomgar, or similar technologies to assist users with technical problems. • Handle network-related tasks, including basic troubleshooting and connectivity support. • Support and maintain various devices, including Apple and Android devices, ensuring optimal performance. • Configure and deploy hardware and software, including Active Directory and other Microsoft technologies. • Provide support for Cisco and Citrix technologies to enhance system efficiency and user experience.

Help Desk Analyst We are looking for a skilled Help Desk Analyst to provide exceptional technical support to both corporate office staff and remote team members. This is a long-term contract position based in New York, New York, within the dynamic Real Estate & Property industry. The ideal candidate will excel in troubleshooting, configuring diverse technologies, and delivering top-tier service to end-users. Responsibilities: • Respond promptly to technical support requests, ensuring timely resolution for both corporate office and remote users. • Troubleshoot and resolve issues related to hardware, software, and network connectivity. • Utilize tools like ConnectWise Automate for remote support and access. • Manage and support devices across multiple platforms, including Apple, Android, and Windows. • Configure and maintain computer hardware, ensuring optimal performance and reliability. • Administer and troubleshoot Active Directory accounts, group policies, and permissions. • Deploy and manage Cisco and Citrix technologies to support network and application needs. • Provide guidance and training to end-users on best practices for using technology effectively. • Collaborate with IT teams to implement and maintain configuration management processes.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in Bellmore, New York. This role will primarily revolve around providing technical support for various devices and systems, within a diverse technological environment. Responsibilities: • Provide technical assistance for desktop and laptop devices, ensuring efficient operation • Handle networking issues, utilizing knowledge of Cisco and Sonicwall technologies • Manage support for an array of printers and scanners, including but not limited to Zebra printers • Resolve issues related to both Windows and Mac operating systems • Employ skills in Android Development and Citrix Technologies to enhance system functionality • Use Microsoft Active Directory for network management tasks • Support Apple devices, ensuring they integrate smoothly with other systems • Carry out tasks related to Computer Hardware and Configuration Management • Oversee deployments, ensuring systems and devices are set up correctly and efficiently.

Help Desk Analyst We are looking for a skilled Help Desk Analyst to join our team on a contract basis. In this role, you will provide technical support and troubleshoot issues related to both Mac and Windows operating systems, as well as various software applications. This position is based in New York, New York. Responsibilities: • Deliver technical assistance for O365 applications, including Teams and Outlook, ensuring seamless functionality for end users. • Provide support and troubleshooting for Mac and Windows operating systems, with a focus on resolving hardware and software-related issues. • Assist with the deployment, configuration, and management of Apple devices and other computer hardware. • Utilize Active Directory for user account management, password resets, and access control. • Set up and maintain Citrix and Cisco technologies to ensure secure and reliable connectivity. • Support Android devices, including troubleshooting and configuration tasks. • Collaborate with team members to identify and resolve technical issues efficiently. • Manage and implement configuration changes to optimize system performance. • Conduct hardware and software deployments as needed, ensuring proper installation and functionality.

Help Desk Analyst I We are offering an exciting opportunity for a Help Desk Analyst I in the banking industry. The location of the job is in Waterbury, Connecticut. This role involves a variety of tasks including processing tech support requests, managing software platforms, and maintaining computers. Responsibilities: • Providing technical support to staff, faculty, and students on a variety of software platforms• Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries• Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume• Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary• Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours• Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required• Managing Antivirus software and assisting users with application usage and hardware troubleshooting• Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces• Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary• Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements• Adhering to all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities• Assuming other responsibilities as reasonably requested by staff, faculty, and students• Traveling between Campus and downtown Waterbury locations as needed

Junior Support Services Technician We are looking for a dedicated entry-level Support Services Technician to provide exceptional technical support to our Information Technology user community, including faculty, staff, students, and guests. Based in Brooklyn, New York, this role involves maintaining and supporting desktop computers, peripherals, multimedia systems, and various instructional technologies. Candidates should be flexible and adaptable to accommodate changes in schedules, staffing, and other operational needs. Responsibilities: • Respond promptly and professionally to technical support requests submitted through the service desk system. • Document and track user issues, events, and resolutions accurately within the support services ticketing system. • Configure, maintain, and troubleshoot desktop computers, laptops, and related peripherals for end users. • Provide technical assistance for multimedia and instructional technology, including setup and maintenance. • Assist with software installations, updates, and troubleshooting for both Mac OS and Windows environments. • Support users with Microsoft Office 365 applications, ensuring optimal functionality. • Manage and deploy system updates and applications using tools such as Microsoft SCCM and KACE. • Offer guidance and training to users on IT equipment and software to enhance their technical proficiency. • Monitor service desk queues to ensure timely resolution of assigned tasks. • Collaborate with team members to improve overall technical support processes and user satisfaction.

Sr Service Desk Technician Our client is seeking a Senior Service Desk Technician to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on customer service excellence, problem resolution, and continuous improvement within the IT environment. Key Responsibilities: Advanced Support – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.Customer Service – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.Reporting & Documentation – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.Continuous Learning – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.

Help Desk Analyst We are seeking a motivated and tech-savvy Help Desk Analyst to join our dynamic team. Located in a bustling city, this role involves providing essential support in a diverse, global setting. This role is a short-term contract employment opportunity. Responsibilities • Efficiently manage and resolve client inquiries, maintaining a client-first approach at all times • Prioritize tasks in a high-speed environment, ensuring tickets are addressed promptly and not left unresolved for long periods • Provide top-notch support to our office, which is part of a global network • Integrate new users into the Active Directory and assist in setting up their accounts • Use Google Suite, Microsoft Office 365, and other platforms to deliver comprehensive support • Apply your Salesforce CRM, SAP, and Concur skills to enhance our systems, including addressing issues with poorly implemented systems • Maintain a detail-oriented approach and have =+ years of experience, with a focus on delivering excellent service to top-level executives.

Help Desk Analyst • Act as the first line of contact for customers seeking technical assistance via phone, email, or ticketing system, and confirm all necessary information is obtained to resolve customer issues promptly.• Conduct remote troubleshooting using diagnostic techniques and relevant questions.• Document and maintain daily records of data communication transactions, issues, remedial actions taken, installation activities, and log requests and resolutions.• Utilize departmental policies to evaluate if a customer issue can be resolved immediately or if it necessitates escalation.• Monitor trends in requests and communicate with the internal team as appropriate.• Redirect inquiries and requests to other staff or help sources as suitable.• Maintain logs of all account and access-related requests for auditing purposes.• Forge and maintain positive relationships with all internal and external associates.• Provide general IT support, specifically Microsoft Active Directory and Windows.• Display a customer service mindset, and a helpful personality in all interactions

Senior IT Analyst We are looking for an experienced Senior IT Analyst to join our team in New York, New York. In this role, you will oversee the efficient delivery of technical support services while ensuring the smooth operation of IT infrastructure and systems. The ideal candidate will have a strong background in managing enterprise software, hardware, and network components, as well as leading IT projects to successful implementation. Responsibilities: • Supervise the daily operations of the IT Service Desk, ensuring efficient workload distribution and maintaining high service standards. • Provide leadership and guidance to IT Support Analysts, fostering a collaborative and productive team environment. • Manage and resolve issues related to enterprise software, custom web applications, and desktop hardware. • Oversee the setup, configuration, and installation of network devices, including switches, routers, and access points. • Maintain network segmentation using VLANs to ensure compliance with organizational standards. • Lead the diagnosis, troubleshooting, and resolution of technical issues for end-users, ensuring timely and effective support. • Supervise the deployment and maintenance of user devices, software, and classroom audio/video systems. • Manage IT service requests and calls through a ticketing system, ensuring all tasks are documented and resolved efficiently. • Ensure adherence to organizational policies and best practices in all technology-related activities. • Take a lead role in global IT projects, from planning to implementation, ensuring adherence to best practices.

UKG Tech Analyst Primary role is to assist and provide technical support to affiliate sites. In addition to assisting in the implementation of new affiliates and upgrades of new releases relative to UKG Time and Attendance and Advanced Scheduler related modules. The person holding this position is viewed as a subject-matter expert. In addition, is responsible to supporting other peripheral interacting applications. He/she is responsible for identifying issues, debugging & providing necessary customizations to applications to support business needs. Essential Functions <ul><li>Technical and Development lead for projects, tasks and production issues.</li><li>Coordinate and work with other third party staff, implementation as well as UKG partners, senior functional analysts in the team and Business analysts as well.</li><li>Provide technical analysis to design application solutions based on functional specifications that will meet identified business functions.</li><li>Program and implement applications/services that meet all design specifications and business functional needs.</li><li>Provide work effort estimates for development and unit testing work related to projects, conversions, interfaces etc.</li><li>Provide day-to-day oversight regarding the development and execution of the interfaces, conversion, archiving and security initiatives</li><li>Assist and mentor other junior technical analysts in the team.</li><li>Deliver effective solutions on time, within budget and in adherence to development and quality standards.</li><li>Complying with the system development life cycle (SDLC) and project management life cycle methodologies by participating in scope assessment, risk and cost analysis.</li><li>Develop technical specifications and modification documentation.</li><li>Coordinate technical support resources (e.g., network infrastructure, hardware, etc.) as defined by supervisor.</li><li>Facilitate appropriate knowledge transfer within the EBIS team as well as business teams.</li><li>Develop and execute test plans and scripts.</li><li>Implement and test configuration changes as directed, write queries and execute SQL scripts.</li><li>Assist in trouble-shooting and resolving customer production issues related tickets and reported application issues.</li><li>Assist in providing on-call support.</li><li>Support the implementation, deployment, and transition to the production system.</li></ul>

Help Desk Analyst Profile – Roles and Responsibilities 1. Ensuring all the calls are reported to ServiceDesk and are resolved as per the SLAs . 2. Audit Compliance: Making sure all hardware within the company is under audit compliance. If system is moving out of company network permanently it needs to be completely formatted (kill disk). Coordinating with Managers + Supervisors to ensure audit compliance is met in VAC. 3. Escalate IT issues to the IT Manager where-ever necessary. 4. Diagnoses and resolve technical issues. 5. Setting up and configuring new laptops and desktops. 6. Install authorized company software to laptops and desktops. 7. Ensuring security and upgrades are applied and kept up to date on desktops and Laptops. 8. Fault-finding to laptops, printers, desktops and other IT hardware. 9. Reporting faults and maintaining logs on desktops and laptops. 10. Completing internal user moves including phones. 11. Patching of network and phones. 12. Ensuring all logs for equipment and users are maintained. 13. Creating purchase requisitions for IT hardware/software. 14. Ensuring all software purchased licensing is recorded and maintained. . 15. Setting up new users and disabling expired accounts in accordance with HR Requirements. 16. Ensuring that a high level of customer service and support is provided to all internal and external customers. 17. Prepare documents and maintain IT inventory and asset log for IT Hardware and software. 18. Perform basic administrative support duties as required to meet specific operational Objectives. 19. Perform miscellaneous job-related duties as assigned by the IT Manager . 20. Work extra hours to meet deadlines, as required and where reasonable . 21. Provide assistance as required to the IT Manager . 22. Provide assistance and support to colleagues in IT-related matters . 23. Judicious use of natural resources . 24. Shall adhere to the environment health and safety policy/objectives and guidelines of the organization. Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude) Education: Minimum: Bachelor’s in computers science or Equivalent Additional: ITIL/ CompTIA A+/ MTA/ MCSE/CCNA/ Experience: • Min 2 - 5 years of work experience in the field of IT. • Working/Hands-on experience of MS Office/Office 365 products. • Working/Hands-on experience of MS Windows Operating systems and Mac (recommended). • Experience of working as Support Engineer(any). • Working experience on LAN and WAN Networks. • Commercial Network experience (basic knowledge of Firewall, ADSL/DSL routers and switches). • Logical understanding of general IT system and setup is mandatory. • Complete understanding on Types of Networks available ( Fibre, DSL, Copper, MWAN, 5G/4G etc.. • Knowledge & Key Skills: • Interpersonal Skills. • Self-Motivated and Self Directed. • Ability to multi task. • Ability to innovate and enhance procedures and methods to increase productivity and cost effectiveness. • Problem-solving. • In-depth knowledge and understanding of systems and processes. • Time Management. • Planning, Organizing, Motivating, Directing and Controlling. • Good Business acumen, contacts and etiquette. • People management skills

UKG Functional Analyst Member of the Enterprise Business Information Systems Group, specializing in Time and Attendance, Advanced Scheduler, Mobile applications. Required to provide integration support for HCM and other enterprise applications. Provide functional production support to affiliates sites; assist in the implementations of new affiliates, and to assists with upgrades of new releases and other system technical functions.Time and Labor Management Application: <ul><li>Understand the functional capabilities of the applications and supporting infrastructure.</li><li>Work with Business owners to understand business priorities and support the configuration of software to enable supporting processes.</li><li>Work with Payroll Managers to enable key processes leveraging standard application capabilities and configuration.</li><li>Understand and document data model to facilitate analytics.</li><li>Manage and maintain key data elements for the effective use of applications in a secure and highly available architecture.</li><li>Develop and communicate a technical vision to address short term and long term solutions</li><li>Follows IT/departmental standards, procedures, and project documentation requirements</li><li>Analyzes the requirements for programs and define the overall structure</li><li>Provides assistance to other staff members on selected functional and technical issues</li><li>Responsible for the analysis of systems with a focus on internal/external specifications, configurations, testing and documentation</li><li>Provides strategic and operational expertise to business owners and stakeholders to ensure seamless and accurate payroll management.</li><li> </li></ul>Staffing, Scheduling Tools & Clocks <ul><li>Accesses Staff scheduling system to help troubleshoot payroll processing or integrations issues and advises add entries both systems on tables.</li><li>Effectively troubleshoots replicates and develops workarounds for client issues.</li><li>Mentors and trains Sites Field Support associates that take part in Technical support rotations to ensure successful integration into the role.</li><li>Work closely with UKG Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.</li><li>Monitors system testing during conversion ensuring accuracy.</li><li>Identifies needs and delivers professional consulting services (potentially fee-based) to client including one or more of the following: Creates complex custom reports, provide Integration support.</li><li>Customizes UKG apps/services or modules to meet users needs by understanding the internal business needs, the resource then makes recommendations and provides solutions to meet these needs.</li><li>Consults with UKG to develop customized training to meet user s needs.</li><li>Ensure timely closure of helpdesk tickets related to UKG system.</li><li>Monitor the software application, document and analyze problems.</li><li>Review the applicable governing regulations (HIPAA, PCI-DSS) to ensure proper program support and maintain documentation for regulatory compliance.</li><li>Troubleshoot, and resolve any reported problems, enable best practices and maintain system documentation.</li></ul>

PeopleSoft Functional Analyst The PeopleSoft Functional Analyst provides functional application expertise for various PeopleSoft Modules. This position will provide leadership for reviewing business requirements for data conversion solution designs to ensure that cross-functional teams fully understand the impact of decisions made during requirements gathering. The Senior PeopleSoft Functional Analyst will gather and document requirements, confirm setup and configuration, review technical specifications, and may conduct and facilitate design sessions. <ul><li>Must understand functional processes and business rules related to the modules being supported.</li><li>Participate in requirements analysis sessions and develop design specifications for each module they support. </li><li>Understands and maintains knowledge of the system design and build to aid in development of new technologies and solutions. Creates robust Business and Functional documentation to support Technical design, system/user testing and implementations.</li><li>Act as a liaison between functional and technical conversion teams. </li><li>Assist the testing team to execute test scripts that thoroughly exercise the conversion.</li><li>Perform application troubleshooting and problem solving related to conversion.</li><li> Must be able to handle multiple activities simultaneously, be able to prioritize effectively, and meet overlapping deadlines.</li><li>Must be able to recommend process improvements based upon industry standard in addition to resolving integrated process issues, especially related to conversion.</li><li>Identify, resolve and escalate project issues (when necessary) in a reasonable period of time.</li><li>Develop clear and concise documentation that facilitates repeatable migration of the applications or processes.</li><li>Schedules and prioritizes with limited input and utilizes project management processes to maintain schedules and deadlines.</li><li> Encourages knowledge sharing among peers and business partners. Actively promotes informal mentor-ships within the team. Maintains visibility to group strategic roadmaps. </li><li>Encourages the creation of system documentation to support the goal of becoming a learning organization.</li><li>Understand PeopleSoft GL Chart Field Combination rules and can build rules based on different chart field combinations.</li><li>Able to reconcile GL data with other PeopleSoft subsystem (Accounts Payable, Purchasing, Asset management etc.)</li><li>Work extensively on merging different health care systems and consolidating them into one integrated system in PeopleSoft. Involve in data mapping, designing the accounting structure, consolidating data and designing financial reports.</li><li>Able to write query to quickly produce data to business/Skate holders and auditors based on the requirements.</li><li>Lead the development of interfaces from various systems to Peoplesoft and Peoplesoft to other system. Making Sure Chart field rules are applied during the interface design to minimize errors.</li><li>Support day to day production issues: troubleshooting, hands - on user support, analysis and recommendation of new processes, process reengineering, process tuning, change management etc.</li></ul>

Peoplesoft Functional Analyst The Senior Functional Analyst provides functional application expertise for various Procure to Pay Modules. This position will provide leadership for reviewing business requirements for data conversion solution designs to ensure that cross-functional teams fully understand the impact of decisions made during requirements gathering. The Senior Functional Analyst will gather and document requirements, confirm setup and configuration, review technical specifications, and may conduct and facilitate design sessions Essential Functions <ul><li>Must understand functional processes and business rules related to the modules being supported. Participate in requirements analysis sessions and develop design specifications for each module they support. </li><li>Understands and maintains knowledge of the system design and build to aid in development of new technologies and solutions. Creates robust Business and Functional documentation to support Technical design, system/user testing and implementations.</li><li>Act as a liaison between functional and technical conversion teams. </li><li>Assist the testing team to execute test scripts that thoroughly exercise the conversion.</li><li>Perform application troubleshooting and problem solving related to conversion. Must be able to handle multiple activities simultaneously, be able to prioritize effectively, and meet overlapping deadlines.</li><li>Must be able to recommend process improvements based upon industry standard in addition to resolving integrated process issues, especially related to conversion.</li><li>Identify, resolve and escalate project issues (when necessary) in a reasonable period of time.</li><li>Develop clear and concise documentation that facilitates repeatable migration of the applications or processes.</li><li>Encourages knowledge sharing amongst peers and business partners. Actively promotes informal mentorships within the team. Maintains visibility to group strategic roadmaps. </li><li> </li></ul>

Technical Business Analyst / Applications Analyst Key Responsibilities:<ul><li>Lead and manage projects related to the implementation and optimization of Ellucian Colleague, particularly its transition to the cloud.</li><li>Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ERP solutions.</li><li>Configure Colleague ERP modules to align with university processes, with minimal coding involved.</li><li>Develop and document business process flows to improve operational efficiency.</li><li>Provide training and support to end-users, ensuring effective utilization of the ERP system.</li><li>Stay updated on best practices and emerging trends related to ERP systems in higher education.</li></ul>

Epic Security Analyst We are looking for a detail-oriented Epic Security Analyst to join our team in West Orange, New Jersey. In this role, you will be responsible for managing and maintaining Epic security systems to ensure compliance, efficiency, and operational excellence. This position requires a proactive individual who can effectively manage user accounts, troubleshoot security issues, and provide exceptional support to stakeholders. Responsibilities: • Manage the full lifecycle of user accounts, including creation, provisioning, updates, and deactivation. • Conduct regular maintenance, troubleshoot security-related issues, and escalate problems when necessary. • Serve as the subject matter expert for Epic User Security, offering guidance and support to stakeholders. • Identify and implement process improvements to enhance efficiency and accuracy in security operations. • Assist in evaluating new technologies, system updates, and functionality enhancements. • Develop, implement, and maintain Role-Based Access Controls (RBAC) in compliance with security best practices. • Create and maintain comprehensive documentation on system configurations and technical settings. • Provide after-hours on-call support on a rotational basis and address competing priorities in a fast-paced environment. • Collaborate with various teams to resolve incidents and support organizational security needs. • Stay current with industry trends and maintain required Epic certifications through ongoing education.

Business Analyst We're hiring a Business Analyst for a growing firm in Stamford, CT! The Business Analyst is responsible for a broad range of activities including working with business leaders to define requirements, identifying when requirements impact other areas of the organization, and evaluating ‘out-of-box’ functionality gathering and validating business requirements, documenting workflows, coordinating updates and supporting program reporting.The role could also be asked to perform analysis on program performance, business areas, build and maintain program reports, manage timelines, support process and change managers in the evaluation and execution of their tasks. Suited to someone with either proven experience as a BA in a technology program before, or someone newly graduated with 1-2 years work experience where analysis, report writing, and working independently on tasks requiring strong attention to detail has been required. Responsibilities:· Support the standardization of business processes by creating and maintaining clear, consistent documentation that aligns with transformation goals and process governance standards.· Assist in implementing and documenting process-level controls to support consistency, accountability, and alignment with defined procedures.· Monitor recurring issues or bottlenecks and flag them for review to support data-informed process adjustments.· Work with cross-functional stakeholders to collect, clarify, and validate business needs. Ensure that documented requirements remain aligned with evolving process decisions and tool configurations throughout the implementation lifecycle.· Help translate technical or process changes into clear, user-friendly materials for business users and assist in communicating key updates.· Prepare materials, capture notes, and track action items during working sessions or stakeholder meetings to ensure clear follow-through.· Coordinate tactical process updates across tools and systems, ensuring workflows are executed accurately and timely.· Maintain and update standard operating procedures and process documentation to reflect current workflows, ensuring the latest versions are organized, accessible, and consistently used across teams.· Provide support to end users by answering process-related questions, sharing guidance materials, and escalating issues where needed.· Gather insights from day-to-day execution and user feedback to inform ongoing process refinements and improvements.· Help schedule working sessions, track follow-ups, and ensure dependencies across teams are surfaced and addressed.

Product Support Specialist We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.

UKG Functional Analyst Member of the Enterprise Business Information Systems Group, specializing in Time and Attendance, Advanced Scheduler, Mobile applications. Required to provide integration support for HCM and other enterprise applications. Provide functional production support to affiliates sites; assist in the implementations of new affiliates, and to assists with upgrades of new releases and other system technical functions. Essential Functions Time and Labor Management Application: <ul><li>Understand the functional capabilities of the applications and supporting infrastructure.</li><li>Work with Business owners to understand business priorities and support the configuration of software to enable supporting processes.</li><li>Work with Payroll Managers to enable key processes leveraging standard application capabilities and configuration.</li><li>Understand and document data model to facilitate analytics.</li><li>Follows IT/departmental standards, procedures, and project documentation requirements</li><li>Analyzes the requirements for programs and configure the modules</li><li>Responsible for the analysis of systems with a focus on internal/external specifications, configurations, testing and documentation</li><li>Provides strategic and operational expertise to business owners and stakeholders to ensure seamless and accurate payroll management.</li><li> </li></ul>Staffing, Scheduling Tools & Clocks <ul><li>Accesses Staff scheduling system to help troubleshoot payroll processing or integrations issues and advises add entries both systems on tables.</li><li>Effectively troubleshoots replicates and develops workarounds for client issues.</li><li>Work closely with UKG Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.</li><li>Monitors system testing during conversion ensuring accuracy.</li><li>Identifies needs and delivers professional consulting services (potentially fee-based) to client including one or more of the following: Creates complex custom reports, provide Integration support.</li><li>Customizes UKG apps/services or modules to meet users needs by understanding the internal business needs, the resource then makes recommendations and provides solutions to meet these needs.</li><li>Consults with UKG to develop customized training to meet user s needs.</li><li>Ensure timely closure of helpdesk tickets related to UKG system. </li><li>Monitor the software application, document and analyze problems.</li><li>Review the applicable governing regulations (HIPAA, PCI-DSS) to ensure proper program support and maintain documentation for regulatory compliance.</li><li>Troubleshoot, and resolve any reported problems, enable best practices and maintain system documentation.</li><li>Work closely with application development teams and vendors to tune and troubleshoot applications</li><li>Address fully problem management activities such as issue resolution and root cause analysis.</li><li>Complete daily monitoring and maintenance activities of the application. </li><li> </li></ul>

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