WI3831840

1

High School Diploma/GED

High School Diploma/GED Equivalent

$16 + hourly

First Shift (Day)

39

JOB REQUIREMENTS: Customer Service Representative- Milwaukee, WI
Description & Requirements Maximus is seeking a Customer Service
Representative to join our team at our onsite location in Milwaukee, WI
for our WI WORKS project. This is an exciting opportunity for
individuals who are passionate about helping others and thrive in a
fast-paced work environment. \*\*This is an onsite position in our
Milwaukee, WI office location\*\* Why Maximus? - Competitive
Compensation - Quarterly bonuses based on performance included! -
Comprehensive Insurance Coverage - Choose from various plans, including
Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home,
Renter\'s, and Pet insurance. - Future Planning - Prepare for retirement
with our 401K Retirement Savings plan and Company Matching. - Paid Time
Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and
Long Term Disability coverage. - Holistic Wellness Support - Access
resources for physical, emotional, and financial wellness through our
Employee Assistance Program (EAP). - Recognition Platform - Acknowledge
and appreciate outstanding employee contributions. - Tuition
Reimbursement - Invest in your ongoing education and development. -
Employee Perks and Discounts - Additional benefits and discounts
exclusively for employees. - Maximus Wellness Program and Resources -
Access a range of wellness programs and resources tailored to your
needs. - Professional Development Opportunities- Participate in training
programs, workshops, and conferences. Essential Duties and
Responsibilities: - Answer incoming calls from consumers in accordance
with all performance standards, policy and procedures, and protocols. -
Transfer/refer consumers to appropriate entities according to the
established guidelines. - Respond to all inquiries consistent with
confidentiality and privacy policies and refers caller to alternate
sources when appropriate. - Track and document all inquiries using the
applicable systems. - Escalate calls or issues to the appropriate
designated staff for resolution as needed. - Process referrals and other
transactions from the client for completeness and accuracy. EEO
Statement Active military service members, their spouses, and veteran
candidates often embody the core competencies Maximus deems essential,
and bring a resiliency and dependability that greatly enhances our
workforce. We recognize your unique skills and experiences, and want to
provide you with a career path that allows you to continue making a
difference for our country. We\'re proud of our connections to
organizations dedicated to serving veterans and their families. If you
are transitioning from military to civilian life, have prior service,
are a retired veteran or a member of the National Guard or Reserves, or
a spouse of an active military service member, we have challenging and
rewarding career opportunities available for you. A committed and
diverse workforce is our most important resource. Maximus is an
Affirmative Action/Equal Opportunity Employer. Maximus provides equal
employment opportunities to all qualified applicants without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status or disabled status. Pay
Transparency Maximus compensation is based on various factors including
but not limited to job location, a candidate\'s education, training,
experience, expected quality and quantity of work, required travel (if
any), external market and internal value analysis including seniority
and merit systems, as well as internal pay alignment. Annual salary is
just one component of Maximus\'s total compensation package. Other
rewards may include short- and long-term incentives as well as
program-specific awards. Additionally, Maximus provides a variety of
benefits to employees, including health insurance coverage, life and
disability insurance, a retirement savings plan, paid holidays and paid
time off. Compensation ranges may differ based on contract value but
will be commensurate with job duties and relevant work experience. An
applicant\'s salary history will not be used in determining
compensation. Maximus will comply with regulatory minimum wage rates and
exempt salary thresholds in all instances. Minimum Salary \$16.00
Maximum Salary \$16.50 \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
Minimum Requirements - High school diploma or GED required and 0-6
months of relevant professional experience required, or equivalent
combination of education and experience. - Strong Organizational -
Skills Multitasking Abilities - Customer Service \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://maximus.avature.net/careers/FolderDetail/29005?mode=job&iis=MAXOutreach&iisn=MaxOutreach