WI3660781

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Work Location Type:\[\[ 401 S Wright Rd, Janesville,
WI 53546 \]\] As a leading industrial distributor with operations
primarily in North America, Japan and the United Kingdom, We Keep The
World Working by serving more than 4.5 million customers worldwide with
products delivered through innovative technology and deep customer
relationships. With 2023 sales of \$16.5 billion, we\'re dedicated to
providing value for customers, fostering an engaging culture for team
members and driving strong financial results. Our welcoming workplace
enables you to learn, grow and make a difference by keeping businesses
running and their people safe. As a 2024 Glassdoor Best Place to Work
and a Great Place to Work-Certified company, we\'re looking for
passionate people to join our team as we continue leading the industry
over our next 100 years. Position Details: The Collection Customer
Service Representative provides a high level of service to our customers
to manage our receivables and will report to a Collection Supervisor.
Compensation and Remote Work:The starting pay is \$21.40 per hour. New
Hire Training and Nest (13 weeks) will be in office at our Lake Forest
office. After completion of the 13-week training and if meeting remote
work requirements, you will enjoy a hybrid work environment of three
days onsite and two days at home. You will transition to fully remote
after completing additional 3 months if you are successful and meeting
goals. You will have a consistent shift between the hours of 7am to 6pm.
You will be required to travel to our Lake Forest, IL site on a
quarterly basis in order to attend meetings. You Will: Answer inbound
phone inquiries and quickly respond to customer requests for
documentation. Demonstrate problem solving and curiosity dealing with
our customers and your colleagues. Use professional collection skills
and techniques to identify customer reasons for delinquent account
status including outbound calling. Work with multiple departments such
as Credit, Sales and Branch partners to resolve collections issues that
may require special attention and resolve payment barriers. Maintain
accurate and detailed customer contact notes following established
standard repeatable processes. Work with customers and accounts
receivable specialists to resolve situations which cause un-reconciled
checks. Partner with Sales personnel on payment barrier removal. Provide
Credit Managers with customer information to help evaluate customer
payment terms. You Have: High school diploma or equivalent 1+ year of
experience solving customer issues in a customer service environment
or\... For full info follow application link. Grainger is an Equal
Opportunity Workplace and an Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or protected veteran status. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3793A56DA0CB4FEA