WI3649569

1

First Shift (Day)

30

JOB REQUIREMENTS: Job Summary: Answers and responds to all the calls to
the clinic with medical concerns. Contact between the providers and the
patient, or those agencies with related concerns. Job Duties: Essential
Duties and Responsibilities: 1. Schedule patients to see providers on a
same day basis, if necessary, and advise appropriate staff of the
appointments scheduled. (People) 2. Facilitate appointments for patients
at a later date if it is determined a same day appointment is not
necessary. (People) 3. Answer and respond to all medical calls for 3
subspecialty areas coming into the clinic, following the appropriate
protocols and procedures, communicating with the providers as needed.
Including but not limited to (Quality): patient and pharmacy calls for
prescription refills patients with medical questions, concerns, or
request for test results concerns or requests from other health care
agencies on mutual patients take messages for providers, on calls they
need to return, when unable to deal with the situation.
Schedules/diagnostic studies 4. Contact patients, as directed by
providers or protocol, by phone or in person, on lab and test results,
and indicate follow un- require. (Quality) 5. Document (type into
electronic medical record) all medical contacts including who you spoke
with, Date/time of call, what information they were given, and what
follow-up instructions were given.(Quality) 6. Assist in an emergency
when needed.(Service) 7. Provide treatments as ordered by providers,
following appropriate protocols and the nursing process. (Service) 8.
Establish protocols or indicate need for protocols, with providers and
managers, as needed to accomplish a quality level of patient care.
(Quality) 9. Provide treatments/answer questions for Walk-In
patients.(Service) 10. Provide Post-Op call to surgical patients.
(Service) 11. Follow-up work for staff who are out of the
office.(Service) 12. Precertification for medications. (Service) 13.
Assisting with physician calls on inpatients. (Service) 14. Triage for
the other office locations as needed.(Service) 15. Reviews the schedule
for the day for all three sites knowing availability of providers for
urgent add on patients. (Service) 16. Maintains an accurate and complete
electronic medical record on each patient including all Meaningful Use
measures. (Quality) 17. Talks to patients and families utilizing AIDET
tool; every patient every time. (People) 18. Accurately schedules tests,
procedures, rechecks, post op appointments and referrals to other
facilities and tracks results.(Quality) 19. Schedules surgical
cases/procedures/injections and coordinate all aspects of the case.
(Service) 20. Accurate and timely communication to other departments;
VOB, Radiology, Surgery Supervisor (Service) 21. Conducts Patient
Education; pre-op teaching for surgical/injection patient. (Quality) 22.
Assists other providers and peers when needed.(Service) 23. May fill in
for other medical staff, covering vacations, etc. on an as-needed
basis.(Service) 24. Maintains written patient education materials;
periodic reviews patient education handouts for accuracy and validity.
(Quality) 25. Utilizes Standing orders (Quality) 26. Follows/Documents
Triage Protocols consistently. (Quality) 27. Attends 90% weekly huddles,
80% monthly clinical staff meetings, and all training sessions.(Quality)
28. Manages work load and schedule by utilizing electronic tools such as
Outlook, Task list, Excel (Financial) Qualifications: A) Education: Must
be a graduate of a licensed school of nursing. B)
License/Certifications: Current Wisconsin RN License. C) Experience:
Three years experience as a Registered Nurse, in a hospital, Clinic, or
equivalent setting, is preferred. Previous Triage experience is
preferred. Physical, Mental and Visual Skills: 1. Working knowledge of
the Nursing Process. 2. Knowledge of general office practices and
procedures. 3. Ability to communicate with other employees, patients,
providers, a \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://bonejoint.applicantpro.com/jobs/3262989

Attn: Human Resources - RIB MOUNTAIN BONE & JOINT
225000 Hummingbird Rd
WAUSAU, WI 54401