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6 results for Customer Service Representative in Louisville, KY

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We are looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. This is a Contract to permanent position within the hospitality industry, offering an exciting opportunity to deliver exceptional service to clients. The role involves handling customer inquiries, managing reservations, and ensuring seamless communication across departments. There are 20 seats open in this large team and large company---several days of the week/weekend shifts and several 2nd shift work schedules are available! Apply today to be considered!

Responsibilities:

• Respond to inbound and outbound calls promptly, adhering to departmental goals for efficiency and quality.

• Process and finalize reservations accurately, meeting established performance expectations.

• Input reservation details into the system with precision and attention to detail.

• Address and resolve customer issues effectively, collaborating with clients and internal teams.

• Maintain clear and precise communication, utilizing proper grammar and tone to document customer needs.

• Start and complete assigned tasks on schedule, demonstrating reliability and accountability.

• Adapt to additional duties or tasks as assigned to support team operations.

• At least 6 months of experience in a call center or customer service role preferred.
• Strong problem-solving abilities to address customer needs effectively.
• Excellent written and verbal communication skills.
• Proven ability to work collaboratively within a team environment.
• Familiarity with the Internet and proficiency in Microsoft Word, Excel, and Outlook.
• Capability to navigate through multiple systems efficiently.
• Experience thriving in fast-paced and dynamic work settings.
• Demonstrates initiative, punctuality, and a strong sense of ownership in responsibilities.

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

6 results for Customer Service Representative in Louisville, KY

Customer Service Representative

Lexington-fayette, KY
onsite
Contract / Temporary to Hire
12.35 - 14.30 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. This is a Contract to permanent position within the hospitality industry, offering an exciting opportunity to deliver exceptional service to clients. The role involves handling customer inquiries, managing reservations, and ensuring seamless communication across departments. There are 20 seats open in this large team and large company---several days of the week/weekend shifts and several 2nd shift work schedules are available! Apply today to be considered! Responsibilities:• Respond to inbound and outbound calls promptly, adhering to departmental goals for efficiency and quality.• Process and finalize reservations accurately, meeting established performance expectations.• Input reservation details into the system with precision and attention to detail.• Address and resolve customer issues effectively, collaborating with clients and internal teams.• Maintain clear and precise communication, utilizing proper grammar and tone to document customer needs.• Start and complete assigned tasks on schedule, demonstrating reliability and accountability.• Adapt to additional duties or tasks as assigned to support team operations.
2025-07-07T21:14:05Z

Customer Service Representative

Lexington-fayette, KY
onsite
Contract / Temporary to Hire
12.35 - 14.30 USD / Hourly
Robert Half Lexington is looking for a dedicated Customer Service Representative to join a team in Lexington-Fayette, Kentucky. In this Contract to permanent role, you will play a crucial part in ensuring customer satisfaction by managing reservations and delivering exceptional service. This position offers an opportunity to work in the dynamic hospitality industry while utilizing your organizational and problem-solving skills. These openings are for a 2nd shift type schedule of 2p-11p Sunday-Thursday, with Friday and Saturday off! Apply today to be considered! Responsibilities:• Process and manage reservation requests ranging from 1 to 10 room-nights to meet client needs effectively.• Ensure all reservations comply with client policies, including budget, amenities, and location preferences.• Respond promptly to client inquiries and complete requests within established deadlines.• Utilize analytical skills to identify hotel options that align with business financial goals.• Accurately input reservation details into the system to maintain data integrity.• Apply knowledge of the hospitality industry and regional markets to provide tailored solutions.• Maintain clear and detail-oriented communication with clients to address outstanding requests and resolve issues.• Handle modifications to reservations, such as extensions or early departures, with efficiency and attention to detail.• Collaborate with internal teams to recommend preferred hotels and optimize client satisfaction.• Attend scheduled meetings and training sessions to stay updated on company policies and procedures.
2025-07-16T18:09:01Z

Customer Service Representative

Louisville, KY
onsite
Temporary
16.00 - 25.00 USD / Hourly
We’re looking for a Customer Service Representative to support day-to-day client interactions on a contract-to-permanent basis. This position offers an exciting opportunity to join a collaborative team, with potential for long-term growth and stability. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a detail oriented and timely manner Resolve issues related to orders, billing, returns, or account status Accurately enter and update customer information into CRM and tracking systems Process orders, service requests, and follow up on pending items Escalate complex issues to the appropriate department when needed Maintain up-to-date knowledge of products, services, and internal policies Track customer interactions and resolutions to ensure a positive experience Meet or exceed performance metrics, including response time, accuracy, and customer satisfaction Participate in team meetings and ongoing training sessions Support cross-functional teams by relaying customer feedback and identifying service improvements
2025-06-27T20:06:32Z

Sr. Customer Service Representative

Lexington, KY
onsite
Contract / Temporary to Hire
15.00 - 16.50 USD / Hourly
Robert Half Lexington is looking for an experienced Sr. Customer Service Representative to join a team in Lexington, Kentucky. This Contract to long-term position offers an opportunity to support clients in the hospitality industry by delivering exceptional service and tailored lodging solutions. The role requires strong decision-making, communication, and organizational skills to ensure client satisfaction and operational success. These openings are schedules that include both weekend days and are more of a 2nd shift schedule of 2pm-11pm or 1:30p-10pm type schedule. Apply today to be considered! Responsibilities:• Handle reservation requests for extended stays, ensuring client needs are met while maintaining high levels of customer satisfaction.• Evaluate hotel options and negotiate rates in alignment with client guidelines and organizational policies.• Build and maintain relationships with hotel partners to secure favorable rates, discounts, and agreements.• Utilize industry knowledge and market insights to recommend lodging solutions that meet client preferences and requirements.• Manage communications with clients and hotels regarding reservation changes, extensions, and cancellations.• Resolve issues and conflicts between clients and hotels promptly and effectively.• Ensure all client deadlines are met and provide timely updates on reservation progress.• Participate in scheduled training sessions, meetings, and events to enhance skill development.• Perform additional duties as assigned to support operational and customer service needs.
2025-07-14T20:48:44Z

Collections Specialist

Lexington-fayette, KY
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for a detail-oriented Collections Specialist to join our team in Lexington-Fayette, Kentucky. This is a long-term contract position where you will manage business-to-business collections, oversee credit applications, and maintain customer account inquiries in a high-volume environment. If you excel in managing multiple accounts and thrive in collaborative settings, this role is ideal for you. Responsibilities: • Handle all business-to-business collections with a focus on soft collections, ensuring effective communication and resolution. • Process and review credit applications, including running credit checks for new and existing customers. • Manage a shared inbox to address customer inquiries related to invoices and account details. • Oversee a portfolio of more than 300 accounts, ensuring timely follow-ups and accurate reconciliations. • Utilize Salesforce, Kinetic, and Epicore systems to track account statuses and manage workflows. • Perform reconciliations for customer accounts as needed to ensure accuracy and resolve discrepancies. • Collaborate with internal teams to support high-volume activities during peak seasons from June through September. • Maintain organized records of collections activities and account adjustments for reporting purposes. • Ensure compliance with company policies and procedures while handling sensitive financial data.
2025-07-10T14:48:48Z

Accounts Receivable Collections Specialist

Louisville, KY
onsite
Permanent
45000.00 - 52000.00 USD / Yearly
We are looking for an Accounts Receivable Collections Specialist to join our team in Louisville, Kentucky. This role is essential for maintaining accurate financial records and ensuring timely collection of outstanding invoices. The ideal candidate will bring expertise in accounts receivable processes and possess strong communication skills to handle commercial collections effectively. Responsibilities:• Manage and monitor accounts receivable to ensure timely collection of outstanding balances.• Execute commercial collections processes, including contacting clients to resolve overdue accounts.• Process cash applications accurately, ensuring payments are applied to the correct accounts.• Investigate and resolve billing discrepancies to maintain financial accuracy.• Maintain detailed records of collection activities and payment statuses.• Collaborate with internal teams to address client concerns and facilitate payment resolutions.• Conduct regular account reconciliations to ensure accuracy in financial reporting.• Generate reports on accounts receivable metrics for management review.• Stay updated on industry best practices for collections and billing procedures.
2025-07-09T19:14:11Z

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6 results for Customer Service Representative in Louisville, KY

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