Job Description
Job Title:
Service Scheduler
Req ID:
42854
Job Category:
Customer Operations/Customer Support
Mentor, OH, US, 44060
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Specialty Services Scheduler (SSS) manages the Specialty Service Technicians' calendars to provide an excellent Customer experience. The SSS will work with Customers to identify the availability for the services to be performed. They will also determine technicians' availability and assign schedules accordingly. A scheduler will interact with the Customer directly to address any emergency concerns or changes in schedules that arise. The SSS will also handle incoming and outgoing phone calls daily while managing reporting.
Duties
Prioritize time sensitive specialty service calls. Manage contractual obligations along with one-time service requests.
Understand priorities and shifting schedules due to business and Customer needs.
Coordinate and schedule Customers with appropriate technicians.
Monitor technicians' schedules and assign appropriate routes.
Update systems with correct documentation and maintain data integrity.
Make efficient use of the technician schedules and time using mapping software.
Handle incoming and outgoing phone calls.
Manage reporting using internal service databases.
Assist Customers with rescheduling appointments and troubleshooting the most cost effective routes.
Problem solving skills and adaptability are used daily.
Preferred Experience
1. Previous customer service or retail experience is required.
2. Knowledge of Microsoft Office Suite is required.
Skills
1. Effective organizational skills.
2. Strong communication and active listening skills.
3. Ability to manage multiple priorities and be self-directed.
4. Ability to work independently and in a team environment.
5. Must be able to interpret and analyze data.
6. The use of the following software platforms is required to be efficient in this role:
a. Microsoft Excel, Outlook, SharePoint navigation, CRM, Google Maps and internal service databases.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 . This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Req ID:
42854
Job Category:
Customer Operations/Customer Support
Mentor, OH, US, 44060
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
Job Segment:
Infection Control, Scheduler, Patient Care, CRM, Healthcare, Administrative, Customer Service, Technology
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
